First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with this door mat. I needed an oversized mat for the hallway. I chose the dark purple which was a good choice.”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for your positive review! We're delighted to hear that you're very pleased with your door mat, especially in its oversized size for your hallway. It's great to know that the dark purple color was a good choice. Your satisfaction with both the size and color is exactly what we aim for. Thanks again for your feedback! Best regards, David

Posted 6 months ago

“Ordered for the first time, easy to navigate, kept me well informed when my mat would arrive, really impressed with it, very good quality... this will use again jk”

Helpful Report

Posted 6 months ago

Hi Jon, Thank you for your wonderful review! We're thrilled to hear that you found our website easy to navigate and that you felt well-informed throughout the delivery process. It's great to know that you're impressed with the mat's quality and that you'll use our services again. Your satisfaction is very important to us. Thanks again for sharing your positive experience! Best regards, David

Posted 6 months ago

“lovely quality mat ,fantastic service and fast delivery”

Helpful Report

Posted 6 months ago

Thank you for your great review! We're delighted to hear that you found the mat to be of lovely quality and that you were pleased with both our fantastic service and fast delivery. Your satisfaction is very important to us, and we appreciate your feedback. Thanks again! Best regards, David

Posted 6 months ago

“I choose the red, looks great. Made it t warmer under foot. Mat lay over stone floor. Vacuum easily.”

Helpful Report

Posted 6 months ago

“Very pleased with the mat. Fits perfectly. Company very efficient & kept us updated.”

Helpful Report

Posted 6 months ago

“Great Mat. Very pleased with it.”

Helpful Report

Posted 6 months ago

“I am pleased with the mat,- prompt delivery, as described, easy to cut to size and it looks good, thank you.”

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Posted 6 months ago

“I need to return the item & am disappointed to find that I won't recieve a full refund, 20% will be deducted”

Helpful Report

Posted 6 months ago

Hi Philip, Thank you for your feedback, and we’re sorry to hear that you’re disappointed with our return policy. We strive to be transparent with our terms and conditions (https://www.firstmats.co.uk/pages/delivery-information#returns-information), which outline the 20% restocking fee for returns where the product isn't faulty or sent in error. We understand that this may not always meet everyone’s expectations, and we’re grateful for your understanding. Please reach out to our customer service team if you have any more questions or need further assistance with your return. We're here to help make this process as smooth as possible for you. Best regards, David

Posted 6 months ago

“great service and quick turnaraound . david was extremly helpful .”

Helpful Report

Posted 6 months ago

Hi Sarah, Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and the quick turnaround. It's great to know that you found David to be extremely helpful. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. Thanks again for your kind words! Best regards, Simone

Posted 6 months ago

“My original order for an oil tray came promptly, however it was not big enough ( my fault ). I called the company who went over and above to find the correct size I needed for my project and hurried the delivery for me. I can’t thank them enough for all the help they gave me. Highly recommend this company”

Helpful Report

Posted 6 months ago

Hi Jo, Thank you so much for your wonderful review! We're pleased to hear that your initial order arrived promptly and that we could assist you in finding the correct size oil tray for your project. It was our pleasure to expedite the delivery and ensure you had what you needed. We're thrilled that you're satisfied with our service and truly appreciate your recommendation. Thanks again for your kind words and for choosing us for your project! Best regards, David

Posted 6 months ago

“Great communication from David. The order was delivered quickly however there was a mistake with one of the mats (nothing major the logo was mistakenly printned on both instead of 1) Said we could keep the wrong mat and a new one would be sent which was very nice, the only reason 5 star not given is there was a quite a delay in the correct mat being sent out.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave your feedback. We're glad to hear that you experienced great communication and appreciated the quick delivery initially. We sincerely apologize for the mix-up with the logo on the mats and the delay in sending out the correct item. It's our priority to resolve such issues promptly, and we're grateful for your understanding. Thank you for allowing us the opportunity to make things right. We appreciate your honesty and look forward to seeing you again in the future. Best regards, David

Posted 6 months ago

“Very satisfied with the floor mat which arrived in good condition and fits perfectly. Thank you”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We're delighted to hear that you are very satisfied with your floor mat. It's great to know that it arrived in good condition and fits perfectly in your space. Your feedback is very important to us, and we appreciate you taking the time to share your experience. Thanks again! Best regards, David

Posted 6 months ago

“Very pleased with the mat. Study, and looks good .”

Helpful Report

Posted 6 months ago

Hi Jill, Thank you for your kind review! We're so glad to hear that you are very pleased with your mat. It's great to know that you find it sturdy and visually appealing. Your satisfaction with the quality and design is exactly what we aim for. Thank you for sharing your positive feedback! Best regards, David

Posted 6 months ago

“We are really pleased with our new entrance mat. The fit is perfect, it is good quality and was delivered quickly with excellent communication throughout”

Helpful Report

Posted 6 months ago

Hi Nic, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you are really pleased with your new entrance mat and that it fits perfectly. It's wonderful to know that you found the quality to your liking and that the quick delivery and excellent communication throughout the process added to your satisfaction. We appreciate your feedback and look forward to serving you again in the future! Best regards, David

Posted 6 months ago

“Really pleased with the mat, couldn't be better and delivery was prompt”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for your fantastic review! We're delighted to hear that you are really pleased with your mat and that it met all your expectations. It's also great to know that the delivery was prompt. Your satisfaction is very important to us, and your feedback is much appreciated. Thanks again for your kind words! Best regards, David

Posted 6 months ago

“I was after a new mat for my front door but at a bespoke size. The website was easy to find what I wanted and make an order. I got regular updates on progress and my mat turned up when they said it would. Mat looks fabulous and just what I wanted.”

First Mats 5 star review on 14th April 2024

Helpful Report

Posted 7 months ago

Dear Karen,Thank you so much for your excellent 5-star rating of First Mats! We appreciate your kind words and are thrilled to hear about your positive experience with us. It's wonderful to know that our website made it easy for you to find the perfect mat for your front door, even at a bespoke size. We're glad to hear that our regular progress updates kept you in the loop, and we're delighted that your mat arrived exactly as promised. We take pride in providing fabulous mats that meet our customers' expectations, and we're thrilled that we were able to provide you with just what you wanted. Thank you once again for choosing First Mats, and we hope to serve you again in the future! Best regards, Simone

Posted 6 months ago

“From the moment of going on the website and contacting David, the service was so unbelievably helpful and easy. David made my purchase super smooth & easy. It literally felt like I was the only customer as the service was incredibly tailored and personal. Thankyou for all your help!”

Helpful Report

Posted 7 months ago

Hi Gemma, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience from the moment you visited our website. It was a pleasure to make your purchase process as smooth and easy as possible. Providing a tailored and personal service is something we strive for, and it's great to know we succeeded with you. Your appreciation means the world to us. Thank you once again for your kind words! Best regards, David

Posted 6 months ago

“Goods arrived on time in excellent order. Haven't used the mat yet as have had some work done where it will be used but am sure it will fit the bill perfectly.”

Helpful Report

Posted 7 months ago

Hi Susan, Thank you for sharing your positive experience! We're glad to hear that your goods arrived on time and in excellent condition. While you haven't had the chance to use the mat just yet, we're confident it will meet your needs perfectly once you do. Your anticipation and trust in our product are truly appreciated. Looking forward to serving you again in the future! Best regards, David

Posted 7 months ago

“Excellent quality product alongside excellent customer service. Highly recommended.”

Helpful Report

Posted 7 months ago

Hi Stephen, Thank you so much for your excellent review! We're so pleased to hear that you found both our product and customer service to be of high quality. Your recommendation means a lot to us, and we're thrilled to have met your expectations. Thanks again for your support! Best regards, David

Posted 7 months ago

“The drainaway Rubber Matting was exactly what I wanted and really looks smart and works well.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave such a positive review! We're delighted to hear the Drainaway Rubber Matting was precisely what you were looking for and that you're pleased with both its smart appearance and functionality. Your satisfaction is our goal, and it's wonderful to know we've achieved that with you. Warmest regards, David

Posted 7 months ago

First Mats is rated 4.8 based on 1,373 reviews