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First Mats Reviews

4.8 Rating 1,373 Reviews
97 %
of reviewers recommend First Mats
Company Reviews Product Reviews
1,231
 Questions Insights Metrics Info
4.8
Based on 1,373 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read First Mats Reviews

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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Sarah Towlson
Verified Buyer
“Excellent quality, highly recommended.”
Helpful Report
Posted 1 year ago
Dear Sarah, Thank you so much for your excellent review and high recommendation! We are delighted to hear that you found our product quality to be top-notch. We always aim to deliver the very best, and your feedback assures us that we're on the right track. Thank you again for your support and kind words. We look forward to seeing you in the future! Best regards, David
Posted 1 year ago
Sue Hallett
Verified Buyer
“Quality product, quick delivery very good customer service”
Helpful Report
Posted 1 year ago
Dear Sue, We are so grateful for your kind words and 5-star review! We're thrilled to hear that you're satisfied with the quality of our product, our quick delivery, and our customer service. Your satisfaction is our top priority and it's always great to hear we've met that goal. Thank you once again for taking the time to share your positive experience. We look forward to seeing you again soon! Best regards, David
Posted 1 year ago
Dan Berndtson
Verified Buyer
“Good quality mats.”
Helpful Report
Posted 1 year ago
Dear Dan, Thank you for taking the time to leave your feedback. We're delighted to hear that you're pleased with the quality of our mats! We work hard to ensure our products meet the high standards our customers expect, and your positive review means a lot to us. Thank you again, Dan. We look forward to seeing you in the future. Best regards, David
Posted 1 year ago
Tracey Thompson
Verified Buyer
“my customers are very happy with the trolleys”
Helpful Report
Posted 1 year ago
Amanda Adams
Verified Buyer
“I'm very happy with my mat, however, I do wonder if the dark brown dye will wear away to show the natural colour of the coir underneath but I'll have to wait and see! Great service and communication from the company and pleased that it's local to me in Birmingham.”
Helpful Report
Posted 1 year ago
Dear Amanda, We appreciate your positive feedback and are pleased to hear that you're happy with your mat. Rest assured, we strive to ensure the quality of our products. If you have any issues in the future, please don't hesitate to reach out to us. It's great to hear that you've enjoyed our service and communication and even more so that we're local to you! We're proud to serve our community in Birmingham and look forward to assisting you with any future needs. Best regards, David
Posted 1 year ago
David French
Verified Buyer
“Superb product. Bought two for a very large gym with high ceiling. Airflow from one would have been adequate but with two it does the job easily. Fast delivery and best price out there for this product.”
Helpful Report
Posted 1 year ago
Dear David, Thank you so much for your amazing review! We are delighted to hear that our product has met your needs for your large gym space. We continuously aim to provide top quality products and fast delivery service, so it's fantastic to hear that we hit the mark for you. We truly appreciate you choosing us and taking the time to share your positive experience. Looking forward to seeing you again in the future! Best wishes, David
Posted 1 year ago
Anonymous
Verified Buyer
“Good Quick service and keen price”
Helpful Report
Posted 1 year ago
Paul Kennedy
Verified Buyer
“Excellent service and product will definitely use again.”
Helpful Report
Posted 1 year ago
Dear Paul, We're absolutely thrilled to read your review! Your kind words about our service and product are greatly appreciated. We're so glad to hear that you plan on using our services again. Thank you for choosing us, and we look forward to seeing you again. Best regards, David
Posted 1 year ago
K Wheeler
Verified Buyer
“Good value and fast delivery.”
Helpful Report
Posted 1 year ago
We truly appreciate your positive review and the time you took to share it with us. It's wonderful to hear that our Cotton Absorb Thin Washable Door Mat fits perfectly in your space and that you found it to be good quality and value. Our team is committed to providing high-quality products and speedy delivery. Your feedback reaffirms the hard work we put in every day. Thank you for your purchase and we look forward to seeing you again. Best wishes, David
Posted 1 year ago
Sue Ralph
Verified Buyer
“Simply easy website to order from, quick delivery of mat fit for purpose. Completely happy with service, would recommend and use again.”
Helpful Report
Posted 1 year ago
Dear Sue, Thank you for your review! We're thrilled to hear that you found our website easy to use and that your mat was delivered quickly. Our goal is always to ensure that our customers are completely satisfied, and we're delighted to know we've hit the mark for you. Your recommendation means a lot to us. Looking forward to serving you again in the future!" Best regards, David
Posted 1 year ago
Stuart White
Verified Buyer
“Placed my first order and was extremely happy with the value for money and the super fast delivery of my items. Would definitely use the store again in the future.”
Helpful Report
Posted 1 year ago
Dear Stuart, Thank you for taking the time to share your positive experience with us. We're so pleased to hear that you found our prices to be of great value and our delivery service to be fast. As a customer-focused business, we're always working to provide the best possible value and speed to make your shopping experience as convenient as possible. It's fantastic to hear that your first order with us was successful and satisfying. Your willingness to use our store again in the future means a lot to us. We're excited and looking forward to seeing you again. Thank you again for your kind words and for choosing us, Stuart. Best regards, David
Posted 1 year ago
Anonymous
Verified Buyer
“The mat stays in place even with a heavy weight rolling over it”
Helpful Report
Posted 1 year ago
Michael Wright
Verified Buyer
“Excellent products at a realistic prices, website is simple, comprehensive and accurate, packing entirely adequate, delivery very prompt and sympathetic, Summery : highly recommended.”
Helpful Report
Posted 1 year ago
Dear Michael, Thank you so much for leaving us a 5-star review. We're thrilled to hear that you're pleased with our products and found them to be priced realistically. We strive to offer high-quality items at competitive prices, and it's wonderful to know we're hitting the mark. If you need any assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your kind words, Michael. We look forward to seeing you again soon! Best regards, David
Posted 1 year ago
Anonymous
Verified Buyer
“We are delighted with the product itself and the fast and efficient service we received from the company.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great service, fast deliverys”
Helpful Report
Posted 1 year ago
Wendy Henry
Verified Buyer
“Excellent service and great quality. The mat is lighter than others I've previously bought which is a bonus to me. I bought the super soak-up mat for the hallway in our new home for protection from wheelchair wheels. I'm thrilled with the mat altogether. I can't add a photo yet as the mat is still wrapped up in the empty new house until we arrive.”
Helpful Report
Posted 1 year ago
Dear Wendy, Thank you so much for taking the time to leave us this wonderful 5-star review. We are over the moon to hear about your positive experience with our service and the superior quality of our products. We're glad that the lighter weight of the mat has turned out to be a pleasant surprise for you. We always aim to enhance the usability of our products and it's rewarding to see that being appreciated. It's fantastic to know that the mat is exactly what you needed to protect the hallway in your new home. We understand the importance of maintaining a clean environment, especially when wheelchairs are involved, and we're happy our product could assist. If there's anything more you need or any questions you have in the future, please don't hesitate to reach out. We're always here to help. Thank you for choosing us for your new home needs, Wendy. Here's to many cozy, clean, and comfortable moments in your new abode! Best regards, David
Posted 1 year ago
Christopher Light
Verified Buyer
“Excellent mat. Arrived when expected. It smells of rubber, but perhaps that is a good thing. 😁”
Helpful Report
Posted 1 year ago
Dear Christopher, Thank you so much for taking the time to leave this excellent review. We're thrilled that you are happy with your new mat and its timely delivery! Your satisfaction is of utmost importance to us. If you have any other queries or issues, feel free to get in touch with us. We're here to help! Thanks again for your support. We hope to see you again in the future! Best regards, David
Posted 1 year ago
Martin G Gumbrecht
Verified Buyer
“This is a good company selling high-quality products. Also delivering orders in a timely fashion. Nothing to grumble about at all.”
Helpful Report
Posted 1 year ago
Dear Martin, Thank you for your 5-star review! It's fantastic to hear that you've found our products to be of high quality and that our delivery service meets your expectations. Your positive feedback validates our team's dedication to providing exceptional products and reliable service. If there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is always our top priority. We look forward to seeing you in the future. Best regards, David
Posted 1 year ago
Anonymous
Verified Buyer
“Great product - good price - looks beautiful. Arrived quickly.”
First Mats 5 star review on 28th June 2023
Helpful Report
Posted 1 year ago
Arnaud DELOFFRE
Verified Buyer
“Good quality product, only wish was to get it more transparent so I could see my lovely wood floor.”
Helpful Report
Posted 1 year ago
Dear Arnaud, Thank you for your 4-star review and for your valuable feedback. We're pleased to hear that you found the product to be of good quality. Your comments about the product transparency are very important to us. We continuously strive to improve our products based on customer feedback and your suggestion about enhancing the transparency to showcase beautiful flooring like yours is something we will definitely consider for future product development. Again, we appreciate your input and your business. Thank you again for taking the time to leave this review, Arnaud. We look forward to seeing you again in the future. Best regards, David
Posted 1 year ago
First Mats is rated 4.8 based on 1,373 reviews
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