First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

Write Your review

Tell us how First Mats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, mat good quality and just right for the job.”

Helpful Report

Posted 1 year ago

“I received the entrance mat earlier than specified which was a bonus. I was kept informed as to the progress of my order. I had the mat custom made and it was a perfect fit. It looks great in the shop. Very good quality at an affordable price. I would definitely recommend this company.”

Helpful Report

Posted 1 year ago

“Excellent quick customer service followed up by an email asking about the process which was much appreciated”

Helpful Report

Posted 1 year ago

“Trusted company”

Helpful Report

Posted 1 year ago

“Just what I needed! 😍”

Helpful Report

Posted 1 year ago

“Thank you for your quick response to our order and your professionalism in giving advice.”

Helpful Report

Posted 1 year ago

“Good service, just a little pricey for the size of the model compared with others.”

Helpful Report

Posted 1 year ago

“Had great advice and received a perfect 4 foot x 6 foot very quickly. Thanks”

Helpful Report

Posted 1 year ago

“I received excellent customer service from this company. I needed my order quickly and they made sure it arrived on time. They were very polite and helpful. I couldn't fault them and will order again from them. Thank you Frist Mats”

Helpful Report

Posted 1 year ago

“Think it arrived on time! Didn't seem to have any problems”

Helpful Report

Posted 1 year ago

“Looking for a large mat for my conservatory and found one I like on First Mats. Photo looked good and the price was reasonable so decided to order it. Delivery time was quick and when it arrived the quality of the mat was first class. Looked just like it did in the photo. Would definitely chose to purchase from here again.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your detailed feedback! We're thrilled to hear that the mat you chose for your conservatory met your expectations both in terms of appearance and quality. It's always our goal to ensure that what you see on our platform is precisely what you receive. Your satisfaction and decision to consider us for future purchases truly mean a lot to us, Chris. We're committed to maintaining the standards you've experienced and even exceeding them. Whenever you're ready for your next purchase, know that we're here for you. Best regards, David

Posted 1 year ago

“Super service arrived quicker than I thought, good quality, looks great thanks would definately recommend them”

Helpful Report

Posted 1 year ago

Dear Michaela, Thank you for sharing your wonderful experience with us! We're overjoyed to hear that our service exceeded your expectations and that the product's quality and appearance met your standards. Your recommendation is truly appreciated, Michaela. It's feedback like yours that motivates us to continuously deliver top-notch service and products. Best regards, David

Posted 1 year ago

“Really happy with my mat. Communication from company was excellent and kept me up to date with delivery times etc. It arrived quickly, looks good and great quality. Exactly as I hoped. I was able to customise the length and it was very well priced compared to others I saw online.”

First Mats 5 star review on 10th August 2023

Helpful Report

Posted 1 year ago

“High quality and delivered when requested with no fuss. Very happy”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you for your kind words! We're delighted to hear that you found our product to be of high quality and that the delivery process was smooth and timely. It's always our aim to provide a fuss-free experience for our valued customers like you. Your satisfaction is our top priority, Claire. Please know that we're always here to assist you with any future needs. Best regards, David

Posted 1 year ago

“easy to purchase from site and fast efficient delivery”

Helpful Report

Posted 1 year ago

“Really pleased with our mat and fits perfectly by our front door”

Helpful Report

Posted 1 year ago

“Would highly recommend this carpet. It laid down flat straight away, when unrolled, and the carpet sits flat to the floor, so you wont be tripping up over it. I must say i am highly impressed with it”

Helpful Report

Posted 1 year ago

Dear Beverley, Thank you so much for your glowing feedback! We're thrilled to hear that the carpet met your expectations and laid down perfectly upon unrolling. Safety and functionality are paramount to us, and it's wonderful to know that the carpet's design aligns with those principles. Your recommendation and satisfaction are invaluable to us, Beverley. We're always striving to provide products that impress and serve our customers well. Should you have any other home needs in the future, please remember we're here to assist. Best regards, David

Posted 1 year ago

“Good price. Quick delivery.”

Helpful Report

Posted 1 year ago

“Excellent quality mat, great service from ordering to dispatch to delivery, kept informed all along the way. Great price, would recommend.”

Helpful Report

Posted 1 year ago

“Very pleased with product supplied and also speed of delivery. Easy to trim to fit the footwell and keep clean. Hoovers well too. Strongly recommend.”

First Mats 5 star review on 5th August 2023

Helpful Report

Posted 1 year ago

Dear Malcolm, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you're pleased with the product and its adaptability to fit the footwell. It's great to know that it meets your standards in terms of ease of cleaning and maintenance. Your recommendation is a testament to the quality and service we strive to provide, and we genuinely appreciate it. Malcolm, please know that we're always here to assist you with any future needs, and we look forward to seeing you again. Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews