First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent mats, arrived quickly and well packaged. Just what we needed.”

Helpful Report

Posted 1 year ago

Dear Faye, Thank you for your wonderful review! We're delighted to hear that our mats met your needs perfectly and that you found our delivery quick and packaging well-executed. Your satisfaction is of the utmost importance to us, and we're pleased to know that we were able to meet your expectations. Should you require any more mats or have further questions in the future, we're always here to assist. We look forward to the opportunity to seeing you again soon. Best regards, David

Posted 1 year ago

“Phoned my order in as delivery time critical and yet again first class service from this friendly professional company”

Helpful Report

Posted 1 year ago

Dear Marianne, Thank you for your excellent review! We're thrilled to hear that you received first-class service once again, especially when delivery time was critical for you. Your satisfaction is our top priority, and it's heartwarming to know that we were able to meet your needs so effectively. We're always pleased to provide professional and friendly service, and we're here for any future orders or questions you may have. Thank you for your continued trust in First Mats. We can't wait to see you again soon. Best regards, David

Posted 1 year ago

“So super friendly, helpful and understanding. My mat is fantastic thank you so much.”

Helpful Report

Posted 1 year ago

Dear Lucy, Thank you for your glowing review! We're elated to hear that you found our team to be friendly, helpful, and understanding, and that you're thrilled with your new mat. Your satisfaction is what we strive for, and it's wonderful to know we've succeeded in making your experience a positive one. Should you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing First Mats. Best regards, David

Posted 1 year ago

“Excellent product and great service, will certainly use your products again.”

Helpful Report

Posted 1 year ago

Dear Duncan, Thank you for your outstanding review! We're thrilled to hear that you found both our product and service excellent. Your satisfaction is our ultimate goal, and it’s wonderful to know that we’ve met your expectations. Hearing that you will certainly use our products again is truly the best compliment we could receive. If you have any further questions or are looking for more products in the future, we're always here for you. Best regards, David

Posted 1 year ago

“Accurate measurements, prompt delivery and excellent quality. We will order fagain from you again. Many thanks”

Helpful Report

Posted 1 year ago

Dear Angela, Thank you for your exceptional review! We're delighted to hear that you found the measurements accurate, the delivery prompt, and the quality excellent. Your satisfaction is our number one focus, and it's fantastic to know that we’ve met your expectations so well. We’re especially pleased to hear that you plan to order from us again. Should you have any additional questions or requirements for your future orders, please remember that we're always there for you. Many thanks for choosing First Mats. We can't wait to see you again soon. Best regards, David

Posted 1 year ago

“Brilliant mat I will be ordering more !! Fast delivery too , very impressed”

Helpful Report

Posted 1 year ago

Dear Catherine, Thank you for your glowing review! We're thrilled to hear that you're impressed with the quality of our mats and the speed of our delivery service. Your satisfaction is our utmost priority, and it’s encouraging to know that we’ve met your expectations. The fact that you're considering ordering more from us is the highest compliment we could receive. Should you have any questions or require further information for your future orders, we're always here to help. Best regards, David

Posted 1 year ago

“I have recently purchased two mats from First Mats. On receipt of the first I was unsure if the mat was appropriate. I telephoned the contact desk and it was immediately answered by an assistant who was very helpful and knew what he was talking about. After consideration, I kept the first mat for a new internal use and ordered an external mat recommended by the assistant. It is a great pleasure to deal with a human being rather than some chatbox and, in both cases, orders taken online were delivered very quickly. The products look very smart and fulfil my requirements. I would certainly recommend this company.”

Helpful Report

Posted 1 year ago

“Customer very happy, purchasing was straightforward with all questions answered quickly Delivery was quick for specific made to measure size”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for your superb review! It’s fantastic to hear that you're very happy with the purchase and that you found the process straightforward. We’re also pleased that you found our response time quick and the delivery speedy, even for a custom, made-to-measure size. Your satisfaction is our top priority, and we’re thrilled that we could meet those expectations effectively. We look forward to seeing you again soon. Best regards, David

Posted 1 year ago

“Excellent quality which now looks good in our porch.”

Helpful Report

Posted 1 year ago

Dear Edwin, Thank you for your fantastic review! We're overjoyed to hear that you're pleased with the quality of our product and that it adds a nice touch to your porch. Your satisfaction is our highest priority, and it's wonderful to know that we've met your expectations. Should you have any further questions or wish to explore more of our product range in the future, please remember we're always here to assist you. Best regards, David

Posted 1 year ago

“Easy website to navigate, great quality mat, looks great in porch. Will probably buy another soon.”

Helpful Report

Posted 1 year ago

Dear Lynda, Thank you for sharing your wonderful experience! We're delighted to hear that you found our website easy to navigate and are happy with the quality of the mat you purchased for your porch. Your satisfaction is our ultimate aim, and it's great to know that we've met your expectations. We're particularly pleased to hear that you're considering making another purchase soon. Should you have any questions or need further assistance, we're always here to help. We look forward to seeing you again in the near future. Best regards, David

Posted 1 year ago

“Great service and fast delivery. Thanks guys👍🏻”

Helpful Report

Posted 1 year ago

Dear Wayne, Thank you for your enthusiastic review and the thumbs-up! We're thrilled that you're pleased with our service and fast delivery. Your satisfaction is our top priority, and it's fantastic to know that we were able to meet your expectations. Should you have any more questions or need additional products in the future, we're always here to help. Best regards, David

Posted 1 year ago

“Great quality product cut precisely to our measurements and delivered quickly”

Helpful Report

Posted 1 year ago

Dear Emmanuel, Thank you for your outstanding review! We're elated to hear that the product met your specific measurements and that you found our delivery to be quick. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your needs so effectively. If you have any more questions, we're always here to assist you. We can't wait to see you again in the near future. Best regards, David

Posted 1 year ago

“Very fast delivery,well packed and exceptional quality.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for your excellent review! We're thrilled to hear that you found our delivery fast, the packaging well-done, and the quality of our products exceptional. Your satisfaction is our primary focus, and it’s wonderful to know that we've met your expectations in every aspect. Should you have any additional questions or need more products in the future, please remember that we're just a call or a click away. We look forward to the opportunity to seeing you again soon. Best regards, David

Posted 1 year ago

“Great range of products, efficient delivery, excellent service.”

Helpful Report

Posted 1 year ago

“Great customer service and the mats are fab too!”

Helpful Report

Posted 1 year ago

Dear Maxima, We're overjoyed to read your positive review! It's wonderful to hear that you're satisfied with our customer service and find the quality of our mats to be "fab." Your satisfaction is our highest priority, and we're glad we were able to deliver on that. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing First Mats. Best regards, David

Posted 1 year ago

“Very good service and response to the changes we made. Carpets are great quality and look the part”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you're pleased with the quality of our carpets and that you found our service responsive to the changes you made. Your satisfaction is of utmost importance to us, and we're thrilled that we could meet your expectations. Should you have any further questions, we're always here to help. We look forward to seeing you again soon. Best regards, David

Posted 1 year ago

“Helpful when I had any queries - versatile and efficient - were able to make to measure”

Helpful Report

Posted 1 year ago

Dear Amanda. Thank you for your wonderful feedback! We're thrilled to hear that you found our team helpful and efficient, especially when it came to customizing your order to your specific measurements. Your satisfaction is our top priority, and we're pleased to know we were able to meet your needs effectively. Should you have any more queries or require further customizations in the future, please remember we're always here to assist. Best regards, David

Posted 1 year ago

“Good quality mat, thank you.”

Helpful Report

Posted 1 year ago

Dear Neil, We're delighted to hear that you're pleased with the quality of our mat. Your satisfaction is our ultimate goal, Neil. Should you have any more needs in the future, please know that we're always here to assist. Best regards, David

Posted 1 year ago

“Excellent customer service and extremely high quality materials and very good pricing.”

Helpful Report

Posted 1 year ago

Thank you for your outstanding review! We're elated to hear that you're pleased with our customer service, the quality of our materials, and our pricing structure. It's a trifecta we work hard to maintain, and your feedback confirms that we're on the right track. Your satisfaction is our highest priority, Tony. We're always here to assist you with any future needs, and we eagerly look forward to the opportunity to see you again. Best regards, David

Posted 1 year ago

“Great rug. Just right for the job. We'll made. Could not be happier with it.”

Helpful Report

Posted 1 year ago

Dear Stuart, Thank you for your glowing review! We're absolutely delighted to hear that the rug you purchased is just right for your needs and that you're pleased with its craftsmanship. Your happiness is our ultimate goal, Stuart. We're thrilled to know we've met that mark for you. Should you have any more home or office needs in the future, please remember we're always here to assist. We look forward to the opportunity to make you just as happy with your next purchase. Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews