First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic mat of excellent quality - survived Scottish Hogmanay still looking brand new. I was very pleased with the customer service too as the first mat I ordered I decided I didn't like the colour and it was no bother to return and I got a full refund. Great communication. I have already recommended this company and its mats and will continue to do so.”

Helpful Report

Posted 1 year ago

“Absolutely first class customer care and products - I would definitely buy from this company again, thank you.”

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Posted 1 year ago

We are so pleased to hear that you had a fantastic experience with our customer care and products. We hope that you continue to shop with us again in the future, and we truly appreciate your kind words! Thank you for being an amazing customer. Kindest Regards Jack

Posted 1 year ago

“First class product and service. All orders delivered promptly.”

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Posted 1 year ago

Thank you, Alexander, for your glowing review! We are delighted that you were satisfied with both our product and service and that all orders were delivered promptly. Your satisfaction is very important to us and we are so glad that we could exceed your expectations. Thank you for being an amazing customer!

Posted 1 year ago

“Good quality, goodprice and delivery. BUT not what I really wanted, would prefer better dimensions, better thickness, willing to pay for more robust quality. Chose this matt as nearest to my requirement at the time.”

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Posted 1 year ago

Thank you, Joyce, for your kind review and for providing us with valuable feedback. We appreciate your comments and we'll do our best to continuously improve our products and services to meet your needs. We do offer this product in the 23mm variant which might have been a slightly better option to go for in this instance. Thank you for being a valued customer! Warmest Regards Jack

Posted 1 year ago

“Prompt delivery and informed about order progress.”

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Posted 1 year ago

Thank you for your fantastic review! We are pleased to hear that prompt delivery was provided and that you were kept informed about your order progress. It is our priority to ensure a smooth customer journey and we're thrilled that this was achieved. Warmest Regards Jack

Posted 1 year ago

“Colour was exactly as shown on website and size exactly what I requested. Prompt delivery ( just before Xmas). I am very satisfied”

Helpful Report

Posted 1 year ago

Hi Mike, We are delighted to hear that the colour and size were exactly what you requested, and that delivery was prompt - just in time for Christmas! We appreciate your feedback and we strive to consistently meet your expectations. Thank you for being a valued customer. All the Best Jack

Posted 1 year ago

“This is the second mat we have ordered from first mats. We were so pleased with the quality and delivery of the first we bought again. Would recommend them to anyone. Ours is for domestic use and the rubber backing means there is no problem with slippage on a wooden floor.”

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Posted 1 year ago

Hi Keith, I am delighted to hear that you were so pleased with the quality and delivery of your first mat from us, that you chose to purchase another. We are thrilled that you would recommend us to anyone, and we appreciate the feedback on our rubber backing, which helps ensure there is no problem with slippage on a wooden floor. Thank you for being a valued customer! All the Best Jack

Posted 1 year ago

“Delighted with these mats. They are sturdy, don't move and look good.”

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Posted 1 year ago

“Creeps a little over the carpet ,but far less than any other mat I have bought!!Quality very good--one happy customer!”

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Posted 1 year ago

Thank you, Elizabeth, for your kind review and for providing us with valuable feedback. We appreciate your comments and we'll do our best to continuously improve our products and services to meet your needs. Thank you for being a valued customer! Warmest Regards Jack

Posted 1 year ago

“Fantastic good quality mat, perfect for heavy duty use. Great customer service and swift delivery.”

Helpful Report

Posted 1 year ago

Hi Sue, We are glad that you have found the mat to be of fantastic quality and perfect for heavy-duty use. We appreciate your kind words about our customer service and swift delivery. Thank you for your positive feedback. Warmest Regards Jack

Posted 1 year ago

“Very nice mats. Very expensive but good quality and fit well”

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Posted 1 year ago

We are pleased that you found our mats to be very nice. We understand it may have been expensive but we do strive on only providing the best quality mats. Thank you for your feedback, we look forward to serving you again soon! Warmest Regards Jack

Posted 1 year ago

“The product arrived very quickly and is well constructed and works well for storing and moving our foldable chairs around the church hall I would recommend this product.”

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Posted 1 year ago

“Perfectly fitting mats, just what was needed. Arrived very quickly despite being just before Christmas. Very green packaging too, thanks!”

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Posted 1 year ago

Thank you for your kind words, Kate! We are delighted to hear that the mats fit perfectly and that delivery was prompt even during the busy holiday season. We are also thrilled to hear that our green packaging exceeded your expectations. Thank you for your support, we look forward to serving you again soon! All the Best Jack

Posted 1 year ago

“Great service. Prompt delivery. Mat is perfect.”

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Posted 1 year ago

Hi Patricia, We are thrilled that you have had an excellent experience with our service and delivery, and that the mat is perfect. We appreciate your positive feedback, and look forward to serving you again soon! Many thanks Jack

Posted 1 year ago

“Very pleased easy to cut to size”

First Mats 5 star review on 23rd December 2022

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Posted 1 year ago

“Delivered very well packaged no problems brill quality”

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Posted 1 year ago

Thank you for your kind words, Lisa! We're so glad you love your new mat and that it arrived in perfect condition. Thank you for choosing to shop with us and we hope to see you again soon. All the Best Jack

Posted 1 year ago

“That personal touch. Ok the Deck Tiles are of great quality. Speedy despatch. Very good response time for any queries. 100 times better than any big Chain Companies. If you want a personal reasurance or thankyou. This is the company to use...... So we had a problem with the delivery, They sorted it immediately. Thanks Jack and your crew for a fine service. Regards Niall”

Helpful Report

Posted 1 year ago

Dear Niall, Thank you so much for your kind words. I am glad to hear that you're satisfied with both the quality of our tiles and our customer service. It's great to know that we were able to help out when there was a problem with your delivery--we appreciate your order and I was happy to have been of assistance. :) All the very best. Jack

Posted 1 year ago

“Order as described, and arrived on time”

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Posted 1 year ago

“Richard was really helpful through the quotation stage of our order and providing us with support for placing the order and with delivering.”

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Posted 1 year ago

“Bought a cut to size mat for the entry hall. Very good prices, excellent quality and efficient shipping. I'm delighted I found this business and would use them again.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, we're so glad you enjoyed your experience with First Mats. We always aim to provide quality products at a great price, and it's wonderful to know that we succeeded in doing that for you. All the Best Jack

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews