First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,374 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

Write Your review

Tell us how First Mats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality mats and quick delivery. Would definitely recommend First Mats to others”

Helpful Report

Posted 3 years ago

“Product despatched and arrived very quickly.”

Helpful Report

Posted 3 years ago

“There were some small gaps in the matting, which was disappointing, but otherwise a good product”

Helpful Report

Posted 3 years ago

“Excellent product made to a high standard. Quick delivery and good price. Delighted.”

Helpful Report

Posted 3 years ago

“The recycling bins arrived quickly and were well packaged - without loads of plastic. Easy to access the VAT invoice. Would definitely recommend First Mats.”

Helpful Report

Posted 3 years ago

“after i made my purchase the company contacted me and informed me that the mat i ordered was out of stock at the minute but was due in again a few weeks later and i would receive it in four weeks time and so i did. GREAT CUSTOMER SERVICE Thank yOU”

Helpful Report

Posted 3 years ago

“Great Service will certainly use again”

Helpful Report

Posted 3 years ago

“Mat was just as described. Fast delivery. Recommended”

Helpful Report

Posted 3 years ago

“The mat I chose was exactly what I needed. Thank you”

Helpful Report

Posted 3 years ago

“Excellent service. After searching for a suitable mat for my small entrance hall, I was glad to find First Mats and their cut-to-measure service. The mat was delivered very quickly and fits from my front door to the kitchen door, so I no longer have eight muddy paw marks from my two large hounds. In fact even after a wet muddy walk, it is hard to see any marks on the mat at all! Great product, and would buy again from this company. Thank you.”

Helpful Report

Posted 3 years ago

“An Electric Wheelchair friendly entrance mat that doesn't crush or buckle with wheelchair use. Great value.”

Helpful Report

Posted 3 years ago

“This mat fits exactly in my porch, and is nice and thick and does not shed fibres. Very pleased”

Helpful Report

Posted 3 years ago

“Excellent service with an excellent product. Used on my cutting table for fabric and now cutting large quantities is a joy instead of a chore”

Helpful Report

Posted 3 years ago

“TO the online order, and money, then called to say they were out of stock. In this day and age with internet shopping it is important to make sure you have stock control and your website is up-to-date”

Helpful Report

Posted 3 years ago

Hi Steve, I'm very sorry about the issue with the order. You're absolutely correct and, as soon as we realised we had no stock, we offered an alternative and provided a refund when that wasn't suitable. With almost 4000 products in the range and some unique challenges in 2021, it can be tricky to keep a check on every one of them, but we're working to improve that along with displaying stock status on our website in the future. In the meantime, we'll always contact customers about delays as quickly as we can and provide an instant refund when we can't offer an alternative. Best regards, Richard

Posted 3 years ago

“As described. Quick delivery. My cat loves it!”

Helpful Report

Posted 3 years ago

“Delighted with the product, good price and does exactly what I wanted it for”

Helpful Report

Posted 3 years ago

“Lovely quality mat, exactly what we wanted! Prompt delivery too.”

First Mats 5 star review on 13th September 2021

Helpful Report

Posted 3 years ago

“lovely mat, super quality, the office chair glides easily over it and mat lies flat on our wooden floor”

Helpful Report

Posted 3 years ago

“Great service and product, exactly what we needed!”

Helpful Report

Posted 3 years ago

“Great service and arrived promptly and quality product”

Helpful Report

Posted 3 years ago

First Mats is rated 4.8 based on 1,374 reviews