First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

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“Efficient delivery, would order again”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're pleased to hear that you found our delivery efficient and are considering ordering again. We strive to provide a seamless and satisfactory experience for all our customers, from the moment you place your order to when it arrives at your doorstep. Your confidence in our service is greatly appreciated, and we look forward to seeing you again in the future. Should you have any further needs or questions, please remember, we're always here to help. Best regards, David.

Posted 9 months ago

“Excellent product and custom length sizes fit perfectly”

Helpful Report

Posted 9 months ago

Dear Bernard, Thank you for sharing your positive experience with us. We're delighted to hear that you found our product excellent and that the custom length sizes fit perfectly for your needs. Ensuring our customers receive products that meet their specific requirements is a priority for us, and it's rewarding to know we've achieved this for you. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Servive was excelent and the mat perfect for my requirements. Woud always recommend First Mats”

Helpful Report

Posted 9 months ago

Thank you for your wonderful feedback and for your recommendation! We're delighted to hear that you found our service excellent and the mat perfectly suited to your requirements. It's our goal to ensure that every customer receives the best possible service and products tailored to their needs. Your willingness to recommend First Mats is greatly appreciated and motivates us to continue providing top-notch service. Should you have any further needs or questions, please remember, we're always here to help. Best regards, David.

Posted 9 months ago

“Excellent customer care and help”

Helpful Report

Posted 9 months ago

Dear Joanne, Thank you for your kind words! We're thrilled to hear that you experienced excellent customer care and found our assistance helpful. Providing outstanding service and support to our customers is our top priority, and it's heartening to know we've succeeded in making your experience a positive one. Should you need any further help or have any questions, please don't hesitate to reach out. We're always here to assist. Best regards, David.

Posted 9 months ago

“Delivery was on time and the product met our expectations”

Helpful Report

Posted 9 months ago

Dear Graham, Thank you for taking the time to share your feedback. We're delighted to hear that the delivery was on time and the product met your expectations. It's our goal to ensure a positive experience for all our customers, from order to delivery. Should you have any further needs or questions, we're always here to help. Best regards, David.

Posted 9 months ago

“Nice quality, very reasonable price, look good on the floor and the edges don't curl up.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback. We're pleased to hear that you're satisfied with the quality and price of our mats, and that they look good on your floor without any issues of the edges curling up. We strive to provide products that not only meet but exceed our customers' expectations in terms of functionality and aesthetics. Your satisfaction is important to us, and we're glad we could deliver that for you. Should you have any further needs or questions, please don't hesitate to reach out. We're here to help. Best regards, David.

Posted 9 months ago

“The mat is top quality and does not move at all. The order was processed very quickly too..”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're delighted to hear that you're satisfied with the top quality of the mat and its non-slip feature. It's great to know that the order processing met your expectations for speed as well. We strive to provide both high-quality products and efficient service, so it's rewarding to hear when we've achieved this. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Hi, yes the mat is good quality and looks great, unfortunately I had a hole in the mat which I had to cut round to suit.”

Helpful Report

Posted 9 months ago

Dear Richard, Thank you for taking the time to provide your feedback. We're glad to hear that you're pleased with the quality and appearance of the mat. However, we're sorry to learn about the issue with the hole that required adjustment on your part. We aim for every product to reach our customers in perfect condition, and it seems we fell short in this instance. We would like to address this matter for you promptly. If you haven't already, please get in touch with us directly at info@firstmats.co.uk - Your satisfaction is very important to us. Thank you for your understanding, and we look forward to hearing from you. Best regards, David.

Posted 9 months ago

“Great value mat which was easy to order and delivered quickly. Will be ordering more”

Helpful Report

Posted 9 months ago

Dear Andrew, Thank you for your positive review! We're delighted to hear that you found the mat to be of great value and were pleased with the ease of ordering and quick delivery. Knowing that you plan to order more is the best compliment we could receive. We look forward to seeing you again and are here to assist with any future needs or questions you may have. Best regards, David.

Posted 9 months ago

“Good service and prompt delivery. Good quality and only had to be replaced because the cat enjoyed sharpening her claws on it! Would buy another one because they are a good price.”

Helpful Report

Posted 9 months ago

Dear Ann, Thank you for your feedback! We're pleased to hear that you were satisfied with our service, the prompt delivery, and the quality of our product. It sounds like it even received the cat's seal of approval, albeit in a rather unique way! We understand the challenges of finding products that can stand up to our beloved pets' habits, and we're glad to know you consider our mats a good value worth repurchasing. When you're ready for a replacement, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and look forward to serving you (and perhaps your cat) again in the future. Best regards, David.

Posted 9 months ago

“Items look great and come well packaged. Delivery time not always consistent.”

Helpful Report

Posted 9 months ago

Dear Inge, Thank you for your feedback. We're glad to hear that the items you received look great and were well packaged. We apologize for any inconsistency you've experienced with our delivery times. We continually work with our delivery partners to improve our service and ensure that all orders arrive as promptly as possible. Your comments are invaluable to us as they help us to identify areas where we can enhance our customer experience. Should you have any further concerns or need assistance with future orders, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Best regards, David.

Posted 9 months ago

“Great mat. On time. Perfect!”

Helpful Report

Posted 9 months ago

Dear Glenys, Thank you for your kind words! We're thrilled to hear that your mat arrived on time and everything was perfect. It's our goal to ensure our customers are completely satisfied with both our products and our service. Should you need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help! Best regards, David.

Posted 9 months ago

“Very happy with the mats I recieved, smoth transaction throughout.”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you for your feedback! We're delighted to hear that you are very happy with the mats you received and that you found the transaction smooth from start to finish. It's our aim to provide a seamless experience for all our customers, and knowing we achieved this with you is incredibly gratifying. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“We are a returning customer because of quality, price and service. Unfortunately, our order didn't arrive as expected but they were quick to rectify and resend the mat we wanted. Thank you.”

Helpful Report

Posted 9 months ago

Dear Elite Ground Support Services Team, Thank you for your continued trust in our products and services, and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the initial delivery issue but are relieved to hear that we were able to quickly rectify the situation and ensure you received the mat you wanted. Your satisfaction and loyalty as a returning customer are incredibly valuable to us. We are committed to maintaining the quality, price, and service standards that have brought you back to us. Should you have any further needs, questions, or feedback, please don't hesitate to get in touch. We're here to help and look forward to seeing you again in the future. Thank you for choosing us for your matting needs. Best regards, David.

Posted 9 months ago

“Really impressed with the service received and the mat is perfect … just what we needed 🤗”

Helpful Report

Posted 9 months ago

Dear Melanie, Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with our service and that the mat is exactly what you needed. It's always our goal to provide not only high-quality products but also a service that leaves a lasting, positive impression. Your satisfaction is very important to us, and it's heartening to know we've achieved that. If you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Competitive price , with good choice of options and quick delivery”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're pleased to hear that you found our pricing competitive and were satisfied with the range of options available and the quickness of our delivery. We strive to offer a great balance of value, choice, and efficiency to meet our customers' needs. Should you have any further requirements or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Very happy with mat.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're pleased to hear that you are very happy with your mat. It's always our goal to provide products that meet and exceed our customers' expectations. If you have any further needs or questions, please don't hesitate to reach out. We're always here to help. Best regards, David.

Posted 9 months ago

“Great service, very fast delivery and very happy with both mats. Would definitely use again. Stuart, London”

Helpful Report

Posted 9 months ago

Hi Stuart, Thank you for your positive feedback! We're delighted to hear that you're very happy with your mats and that you found our service and delivery to be great and fast. Your satisfaction is our top priority, and knowing that you would definitely use our services again is the best compliment we could receive. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Fantastic service and product! Fast, efficent and extremely proffesional high quality finished product! Will most certainly be using again and recommending!”

Helpful Report

Posted 9 months ago

Hi Donna, Thank you for your fantastic review and for your intention to use our services again and recommend us! We're thrilled to hear that you found our service and product to be of high quality, fast, and efficient. It's our aim to provide a professional and satisfactory experience for all our customers, and knowing we've achieved this with you is incredibly rewarding. Your recommendation is greatly appreciated. Should you have any further needs or questions, please don't hesitate to reach out. We look forward to seeing you again in the future! Best regards, David.

Posted 9 months ago

“Great service and comms and the products were top notch.”

Helpful Report

Posted 9 months ago

Hi Paul, Thank you for your positive feedback! We're delighted to hear that you were pleased with both our service and communication, as well as the quality of our products. Providing top-notch service and products is what we strive for, and it's wonderful to know we've met your expectations. Should you have any further needs or questions, please remember we're always here to help. Best regards, David

Posted 9 months ago

First Mats is rated 4.8 based on 1,373 reviews