First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, I have a big dog and these are great inside the doors.”

Helpful Report

Posted 1 year ago

“great that you can have them made to size. looks good and seems to be keeping the dirt out”

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Posted 1 year ago

“Excellent safety product - anti slip ladder mat. Owner of a house I was working on, saw me using my mat and asked me to buy them one. First mats delivered very quickly. All good.”

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Posted 1 year ago

“I have had to call the company several times to get delivery dates as yet non of which have been accurate. still waiting for the matting .”

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Posted 1 year ago

“Very responsive to messages..very helpful and friendly..arrived quickly and as described..very happy.. brilliant company”

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Posted 1 year ago

Dear Terry, Thank you immensely for your wonderful review! We take pride in our responsiveness and are thrilled to hear that our team's efforts resonated with you. It's always our goal to be as helpful and friendly as possible, ensuring that our customers have a seamless experience from start to finish. Knowing that your order arrived promptly and as described brings us great joy. Your kind words and satisfaction are the driving forces behind our commitment to excellence, Terry. We're here whenever you need us, and we can't wait to see you again in the future. Best regards, David

Posted 1 year ago

“Service and speed of delivery were superb. Aftercare, when only part was delivered, was excellent. Highly recommend.”

Helpful Report

Posted 1 year ago

Dear Tracey, Thank you so much for your glowing review! We're so happy to hear that you were pleased with our service and the swift delivery. It's unfortunate that there was a hiccup with only a part being delivered initially, but we're glad we could address it promptly. Our commitment is not just to provide quality products but also to ensure that our aftercare matches that standard. Your recommendation means the world to us, Tracey. Please know that we're always here to assist you with any future needs. Best regards, David

Posted 1 year ago

“Great to have a good heavy quality doormat in a big size to cover larger areas. Has stood up to foot traffic so far and seems easy to keep smart and presentable in the front lobby.”

Helpful Report

Posted 1 year ago

“Excellent product and delivery. Our first set of mats lasted 3 years in an outside porch area which meant the got wet a lot! They were still in good condition after this time I just thought it was time for a new set”

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Posted 1 year ago

Hi Sandra, Thank you so much for your wonderful feedback! We're thrilled to hear that our mats served you well for three years, especially in an outdoor setting. It's always our goal to provide durable and long-lasting products for our customers. We appreciate your trust in choosing to get a new set from us. Thanks for being a loyal customer! Warm regards, David

Posted 1 year ago

“My second purchase from First Mats, excellent quality, the mat was slightly longer than I requested.”

Helpful Report

Posted 1 year ago

Dear Khoosiram, Thank you so much for your continued trust in First Mats! We are genuinely pleased to know that you've chosen our mats for the second time. It's our mission to provide top-notch quality, and while we're thrilled you appreciate our standards, I apologize for the slight oversight in the mat's length. Ensuring every detail is perfect is crucial to us, and we value your feedback in this regard. Knowing that you've come back to us for another purchase is a testament to the trust you place in our products, and we don't take that lightly. Should you have any further requirements or feedback, please don't hesitate to get in touch. Best regards, David

Posted 1 year ago

“First Mats weren't the first company I found online for a quote, but I really wish that they had been! First Mats immediately understood what I was trying to achieve and once the design was approved, delivered the mat quickly. Seamless experience from start to finish with excellent customer service from David.”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you so much for your wonderful feedback and the 5-star review! It truly brightens my day to know that we were able to provide you with such a positive experience, from the initial design stages right through to delivery. I'm delighted that I was able to assist you throughout the process and help bring your vision to life. We always strive to understand and meet our customers' needs to the best of our abilities, and your kind words affirm our efforts. If there's anything more you need, be it another custom mat or anything else, please don't hesitate to reach out. Thank you once again, Sarah, for your support and for sharing your experience. We look forward to seeing you again in the future! Best regards, David

Posted 1 year ago

“Good product, speedy delivery.”

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Posted 1 year ago

“First mat ordered was such a useful product I ordered another....”

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Posted 1 year ago

Dear Helen, Thank you so much for your positive feedback! We're thrilled to know that you found our mats so useful that you decided to order another one. It's always our goal to provide products that truly serve our customers' needs and your feedback assures us that we're achieving that goal. Thank you again, Helen, for your support and for sharing your experience. We look forward to seeing you again in the future! Best regards, David

Posted 1 year ago

“Small problem with the size, very quickly resolved - overall great communication and service.”

Helpful Report

Posted 1 year ago

“Great product, good price. Kept well informed. Basically just the really simple things done well, which seems to be disappearing from businesses nowadays”

Helpful Report

Posted 1 year ago

Hey Matt, We're thrilled to read your review! Thank you for the 5 stars and the great feedback. We're really glad you appreciate our products and pricing – we always aim to offer great quality at a price that makes sense. And hearing that our efforts to keep you informed throughout the process made a difference means a lot. "Simple things done well" - that's what we love to hear! We totally agree that these things are becoming rare, and we're proud to be keeping that ethos alive here at First Mats. All the best, David

Posted 1 year ago

“Arrived fairly quickly, it was very uneven, we have clamped it down to the table for a matter of weeks now but there are a few ripples that will not go, making it very awkward to work on.”

Helpful Report

Posted 1 year ago

Dear Tom, Firstly, allow me to express my gratitude for your feedback regarding your recent purchase. Customer reviews are of paramount importance to us here at First Mats as they play a pivotal role in helping us maintain the quality of our products and services. I'm truly sorry to hear about the issues you've been experiencing with the product. The problem you described concerning the uneven surface is something we take seriously and I apologize for any inconvenience this has caused. In an effort to fully understand the problem and work towards a resolution, as per our phone call, we kindly request you to send us a few images of the product showing the issues you described. These images would greatly aid us in communicating effectively with our manufacturer and in ensuring that such issues do not recur in the future. Once we receive the images, we'll promptly liaise with the manufacturer to find a suitable solution. Your patience and understanding during this process are greatly appreciated. Again, I'm sorry for any inconvenience caused by this experience. Rest assured that we're committed to turning this around for you and ensuring your satisfaction with our products and services. Should you have any further concerns or questions in the meantime, please feel free to reach out. We are always here to assist you. Best regards, David

Posted 1 year ago

“Great service and price. I was able to fit the mat into a recess and trim it to the exact width.”

Helpful Report

Posted 1 year ago

Dear Stephen, We greatly appreciate your positive feedback! It's wonderful to hear that you found our service and prices to your liking, and that the mat you purchased was able to be fitted and trimmed to your specific needs. We always aim to provide products that are versatile and meet our customers' diverse needs, so your feedback is truly valuable. Thank you again for taking the time to share your experience. We look forward to seeing you again! Best regards, David

Posted 1 year ago

“Very easy to order through the website. Arrived when expected. Good quality mats recommend to anyone.”

Helpful Report

Posted 1 year ago

Dear Kevin Hunter, We sincerely appreciate your positive feedback and review! We're thrilled to know that you found the ordering process easy and that our delivery met your expectations. It's wonderful to hear that you were pleased with the quality of our mats. Your recommendation means a lot to us and speaks volumes about the service we strive to provide. Thank you again, Kevin, for taking the time to share your experience. We look forward to seeing you again soon! Best regards, David

Posted 1 year ago

“Excellent service, order delivered on time. The mat it great.”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you so much for your wonderful review! We're delighted to hear that our service met your expectations and that the delivery of your order was on time. Your satisfaction is our top priority, and your feedback reassures us that we're on the right track. Should you need anything else or if there are any other ways we can assist you in the future, please don't hesitate to let us know. Thank you again for sharing your positive experience. We look forward to seeing you again soon! Best regards, David

Posted 1 year ago

“Great product, delivered on time with no fuss.”

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Posted 1 year ago

Dear Tarsem, Thank you so much for your positive feedback. We're thrilled to hear that you're pleased with our product and that our delivery service met your expectations. We always strive to make the ordering and delivery process as seamless as possible for our customers, and it's great to know that we achieved this for your order. Thank you again for taking the time to share your experience. We look forward to seeing you again in the future! Best regards, David

Posted 1 year ago

“Excellent product, just what i needed. Quick delivery also. Definately Five stars”

Helpful Report

Posted 1 year ago

Dear Martin, We're absolutely thrilled to receive your 5-star review! It's wonderful to know that our product met your needs perfectly and that you were satisfied with our speedy delivery. Your feedback helps us to continue providing the excellent service and high-quality products that you expect and deserve. If there's anything more we can do for you, please don't hesitate to let us know. Thank you once again, Martin, for your kind words and support. We look forward to seeing you in the future! Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews