First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company, products, service ,prices and delivery”

Helpful Report

Posted 9 months ago

Hi John, Thank you for your glowing review! We're thrilled to hear that you are pleased with not only our products and service but also our pricing and delivery. Your satisfaction across all aspects of your experience with us is incredibly important, and it's gratifying to know we've succeeded. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Very quick delivery, great quality product”

Helpful Report

Posted 9 months ago

Dear Trevor, Thank you for your feedback! We're delighted to hear that you were impressed with the quick delivery and the quality of the product. Ensuring our customers receive prompt service and high-quality items is a priority for us, and it's great to know we met your expectations. If you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Purchased a premier plush made to measure interior front door mat that fits perfectly and works really well. So we are already thinking about ordering an other for the back door area once we have finished redecorating that area.”

Helpful Report

Posted 9 months ago

Thank you for choosing our premier plush made-to-measure mat for your front door, and for sharing your positive experience. We're thrilled to hear that it fits perfectly and is functioning well for your needs. It's great to know that you're considering another one for your back door area after redecorating. We look forward to the opportunity to serve you again and provide another quality product that meets your specific requirements. If you have any questions or need assistance as you plan your next order, please don't hesitate to reach out. We're here to help and ensure you have the best experience with our products. Best regards, David.

Posted 9 months ago

“david was great we ordered 85x150cm for our clinic entry hallway. it looks fab, our needs were met. We did send a few designs and queries back and forth and david and his colleuges were very accomodating. i do wish they had a smaller mat we would put outside our clinic without it going into our drive or for people to trip up on. they did go a bit MIA near the christmas break and i was persistant with my follow up's.”

Helpful Report

Posted 9 months ago

“Fabulous mat and made to measure fits really well”

First Mats 5 star review on 22nd January 2024

Helpful Report

Posted 9 months ago

Dear Rachel, Thank you for your wonderful feedback! We're delighted to hear that you find the made-to-measure mat fabulous and that it fits really well in your space. Ensuring that our custom products meet the unique needs and expectations of our customers is incredibly important to us. Should you have any further requirements or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“After years of using a standard size mat that didn’t fit our hallway properly I decided to get a custom made to measure one and First Mats did not disappoint. Quality mat that fits the hallway perfectly. Excellent customer service too! Highly recommended”

Helpful Report

Posted 9 months ago

Dear Chor Yee Ada, Thank you for choosing First Mats for your custom-made mat and for taking the time to share your positive experience! We're thrilled to hear that the mat fits your hallway perfectly and that you're satisfied with its quality. It's our aim to provide products that meet specific needs, and we're glad we could deliver that for you. Your commendation of our customer service and high recommendation are greatly appreciated. Should you have any further requirements or questions, please don't hesitate to reach out. We're always here to assist and look forward to seeing you again in the future. Best regards, David.

Posted 9 months ago

“While they were expensive they are excellent. Time will tell if they will last.”

Helpful Report

Posted 9 months ago

Thank you for sharing your thoughts. We understand that investing in quality products can sometimes come at a higher price, and we're glad to hear that you find them to be excellent in quality. We are committed to ensuring that our products are not only high in quality but also durable over time. Your feedback is valuable to us, and we hope that our products will meet your long-term expectations. If you have any further questions or need assistance in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Very easy & straightforward company to deal with. Goods arrived as promised and products are of a high quality and look great.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience. We're delighted to hear that you found our company easy and straightforward to deal with, and that the goods arrived as promised. Knowing that you are satisfied with the high quality of our products and their appearance is particularly gratifying for us. We strive to provide a seamless experience along with quality products, and your feedback affirms our efforts. Should you have any further needs or questions, please don't hesitate to reach out. We're always here to Help. Best regards, David.

Posted 9 months ago

“Timely delivery, mats as described.”

Helpful Report

Posted 9 months ago

Dear Simon, Thank you for your feedback. We're pleased to hear that the delivery was timely and the mats were as described. It's important to us that our customers receive what they expect, both in terms of product quality and service. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Excellent service”

Helpful Report

Posted 9 months ago

Dear Mr. Garrett, Thank you for your positive feedback! We're delighted to hear that you experienced excellent service with us. It's our aim to provide an exceptional experience for all our customers, and knowing we achieved this with you is greatly rewarding. If you have any further needs or questions, please remember that we're always here to help. Best regards, David.

Posted 9 months ago

“My order arrived well package and the quality is good. Will use this company again.”

Helpful Report

Posted 9 months ago

Dear Sharon, Thank you for your feedback! We're pleased to hear that your order arrived well-packaged and that you are satisfied with the quality of our product. Your intention to use our company again is the best compliment we could receive. We strive to provide high-quality products and service, and we're glad to have met your expectations. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Very pleased with mat. As described and fast delivery.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback! We're delighted to hear that you are very pleased with the mat and found that it matched its description. Knowing that you also experienced fast delivery is wonderful, as we strive to provide efficient service. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“I had an issue with a bespoke mat and they immediately resolved it by making me a lovely new mat. Highly recommended company.”

Helpful Report

Posted 10 months ago

Dear Karen, Thank you for your kind words and high recommendation! We're sorry to hear that there was an issue initially, but are very pleased that we could resolve it promptly by creating a new mat for you. Customer satisfaction is our top priority, and we're committed to turning challenges into positive experiences. Your willingness to recommend our company is greatly appreciated. Should you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help and ensure you have the best possible experience with our products and services. Best regards, David.

Posted 9 months ago

“Good product. Good service”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback! We're delighted to hear that you are satisfied with both our product and service. We strive to maintain high standards in all aspects of our customer experience, and it's great to know we've met your expectations. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 9 months ago

“Mats are as described and effective”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We're pleased to hear that the mats you received are as described and effective for your needs. It's important to us that our product descriptions accurately reflect what our customers receive. Should you have any further needs, questions, or feedback in the future, please don't hesitate to reach out. We're always here to help and ensure you have a positive experience with our products. Best regards, David.

Posted 10 months ago

“We are pleased with the new mat which was made to measure. In particular I would highlight the very friendly and helpful customer service and advice that was provided.”

Helpful Report

Posted 10 months ago

Dear Phil, Thank you for sharing your positive experience with our made-to-measure mat and customer service. We're delighted to hear that the custom sizing met your needs and that our customer service team was able to provide friendly and helpful assistance. Your satisfaction is our top priority, and feedback like yours is incredibly valuable to us. Should you have any further requirements or questions in the future, please don't hesitate to get in touch. We're always here to help and ensure you have the best experience with our products. Best regards, David.

Posted 10 months ago

“A nice mat but slips on the carpet.”

Helpful Report

Posted 10 months ago

“An approachable website with a good range of products.”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We're pleased to hear that you found our website approachable and our range of products satisfactory. We strive to provide a user-friendly online experience with a variety of options to meet different needs. Should you have any further questions or require help in the future, please don't hesitate to reach out. Best regards, David.

Posted 10 months ago

“I ordered two Wall Mounted Outdoor Cycle Parking Racks for my garage and they appear to be very good quality and perform their task as I’d expect. I did order two, but only received one set of screws so had to source additional screws (i opted to use my own sourced screws and felt they were more robust than the ones supplied). Really happy with the product and delivered very quickly and would recommend the product.”

Helpful Report

Posted 10 months ago

Dear David, Thank you for taking the time to provide feedback on your recent purchase of the Wall Mounted Outdoor Cycle Parking Racks. We're glad to hear that you're satisfied with their quality and performance. We apologize for the oversight regarding the screws and any inconvenience this may have caused. Your decision to use your own sourced screws for added robustness is appreciated, and we're grateful for your understanding and adaptability in this situation. We'll take note of your experience to improve our service and ensure all components are thoroughly checked in future deliveries. It's heartening to know that you're really happy with the product overall and found our delivery service quick. Your willingness to recommend our product is greatly valued. Should you have any further needs or questions, please don't hesitate to reach out. We're always here to help and ensure you have the best experience with our products. Best regards, David.

Posted 10 months ago

“Great company, definitely recommend them. The delivery was really quick. We ordered 1 for the utility room back door to start with and the quality/the look was very good, so we ordered one for the front door. Due to size and shape, we had to cut it to fit the recessed part of the door, this was a simple job and it looks good, with no fraying etc.. The only downside, is they are not the cheapest, but they have a good choice of sizes, etc. and it was straightforward to order and an easy company to deal with.”

Helpful Report

Posted 10 months ago

First Mats is rated 4.8 based on 1,373 reviews