“
I worked with three Customer Service reps, including the head of CS, trying to get a refund for the purchase.
”
posted 2 months ago
- Martha A
“
Received the wrong brush after a month of waiting.
After getting in touch I was offered the right one, then later told i would get a refund instead. I went out of my way to order from denman and not amazon, and didnt get what i wanted.
trying to support the original company did not work.
i wanted the product not a refund.
”
posted 3 months ago
- Cristina V
“
Good quality brush, delivery prompt. Advertised as extra small for short hair.......it was huge so unusable for me. Not worth the hassle of sending back. The buyer pays postage and no refund, just a credit note, this no good to me as I appear to have picked the extra small brush already!
”
posted 7 months ago
- Susan S
“
Ordered 2 Brushes online got a dispatch notification. Then another notification saying both out of stock. Bit poor selling items online that are not available and then needing to get either refund or replacement items. Left a little disapointed in the end
”
posted 1 year ago
- Ashley H
“
I haven’t received my order. Spoke to customer service over two weeks ago, they offer a refund. But haven’t heard from them since. Not replying to my emails or contact form request. And no refund.
”
posted 1 year ago
- Jessica S
“
Very frustrating that you don't give actual refund, just an exchange credit. Packaging was terrible as is open to dirt etc in shipping process.
”
posted 1 year ago
- Cindy K
“
You can only get a refund if you don't use the brush which makes sense for hygiene, but it penalizes you for giving it a try.
”
posted 2 years ago
- Cheyenne B
“
You didn’t do a brush suitable for blow drying - I wanted a large vent brush, you only do a small black one.
Ended up having to get a replacement which I will Never use as I couldn’t get a refund from you.
”
posted 2 years ago
- Jayne D
“
I am very upset. I’ve been using the 9 row black blow dry brush for over 10 years and all of sudden this brush is unraveling as I use it. It feels cheaply made like you all have done something different. My guests notice a difference I feel like I have to find a new company to purchase from. I really want a refund.
”
posted 3 years ago
- Angela G
“
Brushes never arrived. Expect full refund.
”
posted 3 years ago
- Jessica A
