“Dalvey is one of a kind company that you can count on. I bought the compass for my husband as a gift of our 20th anniversary. The compass is absolutely stunnig and remarkable piece of art. It will be hold in our family for many generations , I am very sure about that. Delivery was fast (in just a few days) and Flora contacted me if I would like to correct my mistake in engraving. Thank you all the team for making our anniversary so special.”
“What a beautiful treasure! I am thrilled with the final product and can't wait to give this as a special gift!
I ordered the pocket compass and it is amazingly cool! The top pops open like a pocket watch and while it is smaller than the other compass options, I think it is the perfect size to be functional on adventures! I was worried it might be too small, but it is still a sizable option. I think it's just perfect, especially if you plan to actually use it as intended!
The customer service was exceptional and the turn-around time was incredibly impressive. It was only a matter of a few days between order placement and delivery - which I was nervous about as it was shipping internationally.
Don't let the website fool you - the custom engraving is center justified and according to Flora in their customer service department when I emailed in a panic, "engraving is always centred on the engraving area, and carefully placed by our engravers so that it looks as good as possible, and the message is preserved. Line breaks are sometimes added so that the text fits well within the engraving area." Once you input your text the text displayed on your order look left justified. Hopefully this saves you your own panicked email to Flora!
The only thing that would make this process better (and a bit less stressful) would be the website functionality to provide a "draft proof" so the customer could see exactly what the engraving might look like before ordering. Other than that, no complaints and a whole lotta thanks for a beautiful new treasure!”
“I purchased a compass from Dalvey and whilst I thought it looked nice on the website it absolutely blew me away when I received it. It is beautiful and the most perfect gift ! It also came beautifully packaged … the postage was very fast 5 days the service first class - highly recommended … amazing service and quality of product”
“This was my first order with Dalvey, I ordered a pocket watch for a gift. Customer service was fantastic, my question was answered very promptly and my order arrived in record time with personalization. The watch is beautiful, very high quality and beautifully boxed. I highly recommend and will be shopping with them again.”
“I chose and ordered a travel clock and Davey dealt with the order immediately and completed the required inscription beautifully and very quickly.
We are most satisfied with the product and the service
Thankyou”
“The Dalvey team made the impossible possible!
When I realized that the Dalvey Grand Voyager (engraved) was the gift that I needed to complete my husband's 60th birthday surprise, it was 9:00PM Pacific on a Wednesday. I needed the gift by the following Tuesday, or I would need to wrap a picture which would be less impactful. Adding to the challenge was the weekend, a Monday holiday, and shipping from the UK!
After submitting my order, at 9:11 PM I sent an email to Dalvey Customer Care explaining/asking for my wish fully accepting that it was probably not possible. I woke the next morning to a message from wonderful Flora. She put my order on the priority list and was able to ship the same day. In conclusion, the watch was in my hands in time to give to my husband on his birthday.
I can't thank Flora and the rest of the Dalvey team enough for going the extra mile. It is rare to find those that have the "can do" attitude, and make the impossible possible.
Thank you, thank you, thank you from the bottom of my heart!
Sandra
p.s. Dalvey products are quality, timeless, and beautiful. Dalvey is the only way to go!”
“I have just received my Dalvey Travel Clock and it is absolutely stunning!
As an avid collector of watches and timepieces I was impressed with the look, feel, design and overall quality of the updated version.
Having had one of the earlier models for some years the significant improvements that have been made have turned the Dalvey travel clock into a functional and aesthetically pleasing work of art.
Well done Dalvey.
Nigel D. Australia”
“I ordered a clock but wanted to exchange to different color . Customer service was very helpful and the exchange went thru very smoothly . Truly a great company .”
“I ordered an engraved compass for my sons passing out and was absolutely delighted with it.
The ordering process was quick and easy, it was delivered on time and the quality was excellent.”
“We have purchased several Dalvey products over the years and have always been very pleased with the product quality and customer service. We are very pleased with our most recent purchase of the Grand Voyager Compass.”
“I purchased a compass as an anniversary present for my husband. It is stunning and he is thrilled with it. An excellent product and first rate customer service.”
“I liked everything about shopping online Dalvey.
How easy it is to place your order, your engraving, the perfect design and high quality of their product.
The beautiful compass came in time and with a very fast delivery. Customer’s care always kept in touch with me.
Will order again soon. Totally in love with the product!
Thank you!”
“Once again, a super efficient and pleasant transaction with your team! Flora was so professional and made sure everything went as required. Your ability to ship same day was impressive:) Looking forward to presenting the flask to my mentor and old friend on the Yellowstone River in Montana tomorrow, of course with a properly aged Scotch! Cheers!!!”
