Dalvey Reviews

Name: Dalvey
Rating: 4.99

5.0 Rating 669 Reviews

100 %

of reviewers recommend Dalvey

5.0

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Dalvey 5 star review on 26th January 2024

F Maria Rombola

Dalvey 5 star review on 21st November 2023

L Fowler

Dalvey 5 star review on 18th October 2023

Dalvey 5 star review on 10th October 2023

R Machuca

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a beautiful compass as a weddingift. Fast shipping and very glad with the product! Thanks!!”

Helpful Report

Posted 3 years ago

“Excellent customer service- above and beyond! The cufflinks are gorgeous and great quality!”

Helpful Report

Posted 3 years ago

“I am completely satisfied with my experience with Dalvey. Customer Service is excellent, the ordering process was easy, the compass is beautiful and the shipping to New York was fast. My Niece was delighted with this Christening gift for her Daughter. Thank you Dalvey!”

Helpful Report

Posted 3 years ago

“A compass is not an everyday gift for just anybody; it’s special and a symbol of inspiration, motivation and positivity. A little research is necessary if you want to buy one; I bought a ‘Grand Voyager Presentation Set’ for my son who will be celebrating his 30th birthday; I included a personal inscription. I am delighted with this compass, which is truly exquisite and beautifully presented, and I enjoyed prompt and courteous service and delivery. Thank you Dalvey.”

Helpful Report

Posted 3 years ago

“I was very impressed with the promptness if delivery and the compass I ordered was so beautiful. My nephew will love it for his grad gift. Thx so much”

Helpful Report

Posted 3 years ago

“I ordered two of the grand voyager compasses in presentation cases. I wanted to have them for the birth of my son to give him as a gift the day he was born. I found this company at the last minute. The staff quickly went to work to expedite the engravings and get the order out. They arrived ahead of schedule and are truly just absolutely WONDERFUL! The engravings are exquisite, and the quality of the compasses exceeded my expectations. I can’t express enough my gratitude to the entire team for working so quickly and professionally to get these to me. I will be glad to have it at the hospital the day he is born. Thanks again and God bless!”

Helpful Report

Posted 3 years ago

“My husband and I ordered compasses for our son's high school graduation. The quality of the piece is impeccable and the engraving is flawless. This will be something our son will cherish for the rest of his life. It is a beautiful piece and we are absolutely thrilled with the company from start to finish. We highly recommend Dalvey.”

Helpful Report

Posted 3 years ago

“The Compass is beautiful and came in the time promised. I think the only criticism would be is that I’m in the United States and communicating abroad was a little difficult due to some phone international restrictions I had. I accidently made a mistake when ordering with my email address and needed found that using the Facebook messaging service was the only way I was able to contact customer service. Over all the team at Dalvey, especially Dawn (Facebook) and Eliska (Customer Service) were extremely helpful in getting my issue resolved and I was able to track the shipment.”

Helpful Report

Posted 3 years ago

“Hello, the compass was a great gift. Thanks again for the incredibly fast delivery. Many greetings from Germany.”

Helpful Report

Posted 3 years ago

“Customer service was outstanding, and the product is gorgeous! Can't wait to see the reaction when we give this to our son for college graduation. I would highly recommend! Follow up: Son LOVED it, it was just the right touch of sentimentality a gift for such an occasion warranted. The engraving option was the finishing touch.”

Helpful Report

Posted 3 years ago

“Superb in every sense. I contacted the company to discuss the product I wanted to order and also ask about engraving and delivery times. Eliska was very helpful and after placing the order I received the engraved product in 2 days. The half skeletal pocket watch is a beautiful timepiece and perfect for a 21st birthday gift. The engraving was also very clear and neat. I know this watch will be cherished for years and years.”

Helpful Report

Posted 3 years ago

“Great quality. Beautifully made. Very nicely engraved. I purchased theses for both my grandson’s and they loved them. The compass’s came the same week that I ordered them. I would definitely order from this company again.”

Helpful Report

Posted 3 years ago

“This compass with engravour is wonderful gift for pur grandson.”

Helpful Report

Posted 3 years ago

“This Company is exceptional, incredible quality products, fast order processing, quick delivery and excellent pre-sales assistance! This is a company worth doing business with. Simply, old school.”

Helpful Report

Posted 3 years ago

“The item was presented beautifully and the delivery was on time. I received perfect follow up and would fully recommend anyone to purchase.”

Helpful Report

Posted 3 years ago

“We ordered an engraved compass as a graduation gift. The compass arrived very quickly and looked exactly as pictured on the website -- it's beautiful and will be a great remembrance of this important achievement! We highly recommend Dalvey!”

Helpful Report

Posted 3 years ago

“I was impressed at the speed of shipment and the quality of the product. I will not hesitate to use this company again in the future.”

Helpful Report

Posted 3 years ago

“The Grand Voyager compass exceeded my expectations for beauty of design, accuracy of functioning, speed of delivery and value. Even more than the compass itself, your customer service representative, Eliska Tuzarova, was exceedingly helpful, polite and without her help I probably would not have made my purchase I can only give her and your company the highest recommendation.”

Helpful Report

Posted 3 years ago

“Wonderfully helpful staff, committed to helping customers get exactly what they want at a very fair price point!”

Helpful Report

Posted 3 years ago

“I do NOT recommend utilizing the Dalvey Engravers on any products you order from them-- This is a warning review for two Dalvey compasses I recently ordered and the mistake that was made on the inside engravings that I received. Attached is an image of the exact wording I submitted utilizing their online form for my engravings, one for each of my son’s graduations. As you can see, I requested that it says, Bailey (insert emoji of graduation hat) Love, Mom & Dad. The other one said, Bryce (insert emoji of graduation hat) Love, Mom & Dad. As you can see, this is the wording on their form that I submitted while ordering, hence the screenshot I took of it per the attachment. Also, attached is a second image of their mistake and the one word engraving I actually received instead of what I requested. It doesn't even say who the compasses are from. Really? I asked for a full refund for the engraving fee but the sales rep, Mr/Ms. Tuzarova was unprofessional refusing to give me any engraving refund, even after attaching a picture of my actual engraving order. Dalvey only accepted the first word of my engraving request, my son’s names which is clearly a mistake my them and extremely disappointing as I will now have to bring it somewhere else to finish the rest of the engraving. I no longer trust their services so I would not even consider sending it back to them to fix. I received NO email from them asking me about the details of my wording that I requested for the engraving and why they shortened the wording. I should be given a full refund on the engraving fee. Advice to others: do not use Dalvey's engravers. Have it done my someone local.”

Helpful Report

Posted 3 years ago

The above is incorrect. We receive order details directly from what is shown in the shopping bag. We can see the engraving details in our order system, where the engraving cannot be edited from our end. This order for tjhad was received with only first names to be engraved on each compass. A confirmation email is sent after the purchase is complete with all the order details including the engraving details. The customer received this email showing that the engraving text consisted of the first name for each compass. The customer replied to the confirmation email, so they definitely received it. We offered to add the desired engraving free of charge for the customer, despite the error being of their making. The screenshot attached does not show the order submitted. The engraving can be added to an order and to shopping bag without completing the order. The screenshot does not represent a proof of how the order was submitted. If any changes may need to be made to engraving (for instance, if we see an obvious typo) we contact our customers for confirmation before proceeding. Whole words would certainly not be removed form engraving without the prior knowledge of the customer. In addition, the engraving is checked by two engravers and there is a final inspection to verify that the engraving matches the order done in our stores before shipping. This customer, tjhad, has been correctly charged by the website for the engraving of over 4 characters (5 – 20 characters) included in the order. We could not offer free shipping for this process or a refund as the compasses were engraved exactly as per order.

Posted 3 years ago

Dalvey is rated 5.0 based on 669 reviews