“The Grand Voyager compass exceeded my expectations for beauty of design, accuracy of functioning, speed of delivery and value.
Even more than the compass itself, your customer service representative, Eliska Tuzarova, was exceedingly helpful, polite and without her help I probably would not have made my purchase I can only give her and your company the highest recommendation.”
“I do NOT recommend utilizing the Dalvey Engravers on any products you order from them--
This is a warning review for two Dalvey compasses I recently ordered and the mistake that was made on the inside engravings that I received. Attached is an image of the exact wording I submitted utilizing their online form for my engravings, one for each of my son’s graduations. As you can see, I requested that it says, Bailey (insert emoji of graduation hat) Love, Mom & Dad. The other one said, Bryce (insert emoji of graduation hat) Love, Mom & Dad. As you can see, this is the wording on their form that I submitted while ordering, hence the screenshot I took of it per the attachment.
Also, attached is a second image of their mistake and the one word engraving I actually received instead of what I requested. It doesn't even say who the compasses are from. Really? I asked for a full refund for the engraving fee but the sales rep, Mr/Ms. Tuzarova was unprofessional refusing to give me any engraving refund, even after attaching a picture of my actual engraving order. Dalvey only accepted the first word of my engraving request, my son’s names which is clearly a mistake my them and extremely disappointing as I will now have to bring it somewhere else to finish the rest of the engraving. I no longer trust their services so I would not even consider sending it back to them to fix. I received NO email from them asking me about the details of my wording that I requested for the engraving and why they shortened the wording. I should be given a full refund on the engraving fee. Advice to others: do not use Dalvey's engravers. Have it done my someone local.”
The above is incorrect.
We receive order details directly from what is shown in the shopping bag. We can see the engraving details in our order system, where the engraving cannot be edited from our end. This order for tjhad was received with only first names to be engraved on each compass.
A confirmation email is sent after the purchase is complete with all the order details including the engraving details. The customer received this email showing that the engraving text consisted of the first name for each compass. The customer replied to the confirmation email, so they definitely received it.
We offered to add the desired engraving free of charge for the customer, despite the error being of their making.
The screenshot attached does not show the order submitted. The engraving can be added to an order and to shopping bag without completing the order. The screenshot does not represent a proof of how the order was submitted.
If any changes may need to be made to engraving (for instance, if we see an obvious typo) we contact our customers for confirmation before proceeding. Whole words would certainly not be removed form engraving without the prior knowledge of the customer. In addition, the engraving is checked by two engravers and there is a final inspection to verify that the engraving matches the order done in our stores before shipping.
This customer, tjhad, has been correctly charged by the website for the engraving of over 4 characters (5 – 20 characters) included in the order.
We could not offer free shipping for this process or a refund as the compasses were engraved exactly as per order.
“I purchased a compass with a blue mother of pearl face as a 21st birthday present for my Grandson. I cannot recommend Davey highly enough as their service is second to none. The item was engraved and despatched on the same day and the gift was beautifully wrapped, making a very special present.”
“Wonderful product, matches what is seen on the website. Order was completed swiftly, delivery was just as quick. Item was well packaged for the long journey overseas. Follow-up from
Customer service ensuring satisfaction was a plus.”
“Perfekte Abwicklung meines Auftrages. Trotz dass sich ein Fehler im Auftrag eingeschlichen hatte, wurde der Wunsch umgehend entsprechend eines Telefonates (sehr kompetent und hilfsbereit) integriert und der Kompass war 2,5 Tage später (Bestellung war abends!) schon bei mir. Sehr hübsches Accessoire, sehr schöne Verpackung! Dickes MERCI !!”
“My experience at Dalvey has been extraordinary! The beautiful compass arrived in Denver much sooner than anticipated. High quality gift box. Eliska was attentive and made a last minute adjustment to engraving. It was an extraordinary experience!”
“I ordered the Full Hunter Mother of Pearl pocket watch for my husband’s 50th birthday. This was engraved and was a gift from our son so it was very endearing. It was expressed to me in the United States within a few days, less than a week. It was gift wrapped beautifully and my husband was ecstatic when he received it. No other pocket watches are of quality and beauty like Dalvey’s. Thank you for such a classy gift expedited very quickly. We will be ordering again as my husband is a watch collector and only wants the finest!”
“The delivery was very fast and the product satisfied our expectations fully . We chose a compass as a gift for our sons first communion. His godmother wanted to give him sth.longlasting and remembering that special day . He was completely overwhelmed.”
“I have to say that I have been so impressed with Eliska in the customer service with her help organising a retirement gift with non standard engraving. The gift arrived very quickly, the engraving was fantastic and the clock very special.
Eliska stayed in contact by email throughout the order even contacting me to make sure the order arrived.
I have no hesitation in recommending Dalvey.”
“I honestly can not say enough about the professionalism of this company or about the quality and craftsmanship of the compass I ordered. Their customer service was absolutely phenomenal. A++ service. Thank you so much!!!”
“I've purchased 2 Dalvey items now - a Cavesson clock and a barometer. I'm so impressed with the quality of these items. They truly make a statement and I'm proud to have them on prominent display in my study. Additionally I had a minor issue with the clock after a moving house activity, where I had inexplicably lost a part of the clock, which must have come loose during storage and disappeared. On contacting Dalvey to enquire if a replacement part was an option I was treated to superb assistance from Eliska, who quickly checked and advised that Dalvey would provide the replacement item at no cost. I couldn't have been happier, and refer to this as an example of the quality and service to be expected from this company.”
“Was für ein toller Service. Da die Uhr die ich wollte ausverkauft war, haben mir Frau Fiona und Frau Eliska immer weitergeholfen.
Die Uhr war dann nach nicht einmal 2 Tagen bei mir. Und das obwohl die Uhr noch mit einer WIdmung graviert wurde. Ohne jede Kosten. Hammer !!!
Die Uhr ist einfach Klasse.
Ich kann Dalvey nur empfehlen.
Super Service - tolle Uhr - superschnelle Liederung
So macht einkaufen im Internet Spaß”
“I was so pleased with the product, service and delivery received. Exceeded my expectations. I gave my compass as a gift and it was truly appreciated by the recipient.”
“I had an issue with an old sporran flask (now the classic) and contacted Dalvey re replacement. The customer service was very good and the issue resolved in a very satisfactory manner.
They even arranged to refix the original brass sporrran flask logo with stags head onto the new flask( and polished it).
Delighted with the result.”
“Extremely pleased with the overall purchasing experience, from site to delivery. Phone contact and email follow up was very professional as well. Would recommend.”
“For the record I almost never write reviews but my purchase from Dalvey’s was so amazing and professional I just had to say how much I loved my experience with them!
I wouldn’t hesitate for a second with my future purchases with Dalvey!”
