Criminal Injuries Helpline Reviews

Name: Criminal Injuries Helpline
Address: Trinity House, Blackwall, Halifax, Calderdale
Rating: 4.86

4.9 Rating 935 Reviews

97 %

of reviewers recommend Criminal Injuries Helpline

Company Reviews

Metrics

Info

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01422702082

Email:

info@criminalinjurieshelpline.co.uk

Location:

Trinity House,
Blackwall,
Halifax
Calderdale
HX1 2QR

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Anonymous

Anonymous // 01/01/2019

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“I’m so grateful for all your help thank you”

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“They are really understanding when it comes to your circumstances they offer very good support within your claim, and you will be updated every time of change.”

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“Amazing service well spoken let you take your time in discussing things that’s hard to”

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“Amazing service talking to nabeela was so easy she made me feel at ease talking through such a traumatic experience. Would really recommend”

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“A very thorough and patient Lucy. She was exceptionally empathetic and experienced in her field.”

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“Chianne was fantastic patient and extremely helpful”

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“I can not read”

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“Lovely friendly communications”

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“I didn't have the best time with Criminal Injuries, and I found this made my traumatic ordeal way worse. I was struggling to get some information I needed, and I was being hounded to get this which made the traumatic event even worse as I was having to scramble to get information every single day, even though I'd already explained the situation I was getting text's and calls even during the work day. I also found communication to be poor, I asked to change my address over three times and they still sent sensitive information to the wrong address, After the very long traumatic ordeal of trying to get this sensitive evidence over for them that the crime affected my mental health, I was unsuccesful in finding a document that was good enough evidence, which is no ones fault, but then I had a call, from a new case worker, asking me to, once again, provide this evidence, even after countless back and forth conversations that this wouldn't be possible. Overall, I found it a quite distressing experience, that could be improved by improved communications and keeping systems up to date. I also find that more often than not it was a very 'by the book' approach, this meant they were just trying to work from files and evidence, which is of course the job, however, there is a need to realise you are working with people who have experienced neglect/crime, and these are real people with real emotions and even trauma, who might need more understanding and slightly more support :)”

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“The lovely person nabeela helped me she helped me on WhatsApp as I don’t like taking on the phone she was helpful and answered any questions I had, she was patient and answered very quickly Thank you”

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“I okay with your service”

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“Good service.”

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“Mohamid made me feel safe and able to talk about my experiences that went on for 10 years , sorry if I spelled the name wrong, he was very kind and easy to talk to him”

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“Firstly I didn’t even know this was a thing, to be able to compensated for being a victim of crime. I contacted Criminal injuries and spoke to Rebecca Pilling, I explained in depth what I’d been through. Rebecca was extremely supportive, she was empathetic and reassuring. I felt she was not only understanding but very attentive, she would update me regularly to keep me in the loop. Even allowing the access to my personal medical file worried me, but Rebecca was really reassuring and I felt at ease. It’s not the easiest having to relive something that was traumatic. To be a victim of crime and never getting justice is really difficult, but I feel like someone has acknowledged what happened and for me that’s all I wanted. With the compensation I can do something positive, like a holiday. This to me is bigger than compensation, it’s a chapter I can close and move forward. Which is something I never thought I would be able todo.”

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“very respectful and kind.”

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“Very helpful”

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“Very helpful and friendly on the phone made this experience a lot easier.”

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“Made me feel confident and at ease”

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“She’s really helped me out was patient with me. She was hella supportive with what she done and said to me.”

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“Nabeela was very friendly and supportive through the call, explained everything fully.”

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Criminal Injuries Helpline is rated 4.9 based on 935 reviews