Cp Lighting & Interiors have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Great lights, best price I found
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- Alison Gray
“
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
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- Regina Webb
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Really beautiful light at a very reasonable price. Delivered more quickly than I expected.
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- Sheena McColl
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Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
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- Regina Webb
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I ordered Elkwood light fitting which was more expensive on other websites the light itself is beautiful so will be ordering another one for my hall and the delivery was excellent.
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- Tina Aston
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Almost 0% discount on the same light from John Lewis. Prompt delivery. What not to like?
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- Tanzim Husain
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Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
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- Marion Weatherall
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Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
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- Anne Grundy
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My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
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- Hulya Murat
“
Great website. Pictures and information very clear. I rang to ask a question and the lady couldn’t have been more helpful. The delivery was quick and the packaging to protect the lights was great. I had to return an item as it didn’t fit and the return was easy and the refund very quick within 3 days. Highly recommended.
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- Michael Taylor
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I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
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- Christina Graydon
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Excellent service prompt delivery
We ordered 2 pairs of lamps, one pair returned as not suitable for location . The returns and refund was handled quickly with no problems
Overall great service
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- Alasdair Wallace
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Great customer service and beautiful lamp. Am cery happy and would definitely recommend this company.
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- Alison Richardson
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Excellent service
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- Susan Ashley
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Customer service team are excellent and CPLighting offer great value on Laura Ashley. Repeat customer having bought furniture on three different occasions
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- Yvonne Blower
