Cp Lighting & Interiors have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great lights, best price I found
”
- Alison Gray
“
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
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- Regina Webb
“
Really beautiful light at a very reasonable price. Delivered more quickly than I expected.
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- Sheena McColl
“
Has our new light delivered today and I've got to say that Richy the delivery man was great, lovely and friendly first i got a phone call first to book in the delivery, and delivered on time very nice man great around service thank you cp light and richy 1st time shopping with you but will definitely not be the last 110% recommended thank you
”
- Simon Kenefec
“
Quick delivery , lovely lamp base x
I paired it quite a large cream velvet lampshade + am really pleased with it 😊
”
- Rachel Brierley
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Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
”
- Regina Webb
“
Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
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- Marion Weatherall
“
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
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- Anne Grundy
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My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
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- Hulya Murat
“
Hello , it’s Mrs Paula Marr, I’ve returned a parcel with Royal Mail, but haven’t yet received a refund. £83. My Email address Paulamarr1972@hotmail.co.uk please can you help me? The lamp was damaged and unsuitable. Thank you mrs P Marr 🤞
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- Paula Marr
“
I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
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- Christina Graydon
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Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.
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- Emanuela
“
Has our new light delivered today and I've got to say that Richy the delivery man was great, lovely and friendly first i got a phone call first to book in the delivery, and delivered on time very nice man great around service thank you cp light and richy 1st time shopping with you but will definitely not be the last 110% recommended thank you
”
- Simon Kenefec
“
Great customer service and beautiful lamp. Am cery happy and would definitely recommend this company.
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- Alison Richardson
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Excellent service
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- Susan Ashley
