Cp Lighting & Interiors have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Great lights, best price I found
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- Alison Gray
“
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
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- Regina Webb
“
Really beautiful light at a very reasonable price. Delivered more quickly than I expected.
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- Sheena McColl
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Exvellent serive quick delivery
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- Mary-Jane Maidment
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Very good service and quick delivery delighted with purchase
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- Margaret Neil
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Fast delivery. Gorgeous lights . Love them
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- Karen Banham
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Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
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- Marion Weatherall
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Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
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- Anne Grundy
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My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
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- Hulya Murat
“
Hello , it’s Mrs Paula Marr, I’ve returned a parcel with Royal Mail, but haven’t yet received a refund. £83. My Email address Paulamarr1972@hotmail.co.uk please can you help me? The lamp was damaged and unsuitable. Thank you mrs P Marr 🤞
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- Paula Marr
“
Great website. Pictures and information very clear. I rang to ask a question and the lady couldn’t have been more helpful. The delivery was quick and the packaging to protect the lights was great. I had to return an item as it didn’t fit and the return was easy and the refund very quick within 3 days. Highly recommended.
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- Michael Taylor
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I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
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- Christina Graydon
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Gorgeous light! Looks fabulous in our hallway. Very happy with the service.
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- Rachel Turner
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Very good service and quick delivery delighted with purchase
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- Margaret Neil
“
Excellent experience , ordered off web site , light was 60 pounds cheaper the John Lewis .Loved the personal service from Pete who rang to confirm delivery .The light is perfect for our new extension plus 2 year old grandson has played for hours with the polystyrene packing
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- Julie Wilson
