Cp Lighting & Interiors have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Looks stunning in my hall. Cp lighting price matched, can't speak highly enough of this company, superb customer service
”
- Janice Best
“
The item was delivered quickly and packed very well to avoid damage. The lamp itself, is just lovely and great quality. Price was best i found too. An ideal experience
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- Deirdre Luckhurst
“
Recommended seller. Item was at a great price and arrived quickly and well packaged - thank you
”
- Robinder Gill
“
Very quick delivery
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- Joanne Beecham
“
Lovely light, delivery was before date given
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- Lorraine Pugh
“
Good choice of quality lighting and great speedy delivery .
”
- Linda Giblin
“
Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
”
- Marion Weatherall
“
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
”
- Anne Grundy
“
My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
”
- Hulya Murat
“
I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
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- Christina Graydon
“
Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.
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- Emanuela
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Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
”
- Anne Grundy
“
Great service and happy with the quality of light fitting.
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- Sharon Weatherhead
“
Looks stunning in my hall. Cp lighting price matched, can't speak highly enough of this company, superb customer service
”
- Janice Best
“
A phone call to customer service and a follow up email with a photo was required.
”
- Emma Phillips
