Counter Culture Store Reviews

Name: Counter Culture Store
Address: 116, Shrubland Street, LEAMINGTON SPA, Royal Leamington Spa
Rating: 4.53

4.5 Rating 102 Reviews

87 %

of reviewers recommend Counter Culture Store

4.5

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

About Counter Culture Store:

Marketplace for sustainable consumer products from ethical independent brands.

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Counter Culture Store 5 star review on 29th October 2024

Jessie W

Counter Culture Store 5 star review on 15th August 2024

Hinda A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices and quick delivery. Will use Counter Culture again.”

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Posted 1 year ago

“V quick delivery”

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Posted 1 year ago

“Excellent service and quality products.”

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Posted 1 year ago

“Fast and efficient”

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Posted 1 year ago

“Great price, good updates and arrived on time. Very happy and will buy from here again.”

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Posted 1 year ago

“Olaplex products are the best.”

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Posted 1 year ago

“Great delivery speed and price! Love supporting smaller businesses!”

Counter Culture Store 5 star review on 6th February 2023

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Posted 1 year ago

“This item was a good price and delivery was fast”

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Posted 1 year ago

“Fantastic price, arrived really quickly , will use again”

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Posted 1 year ago

“Excellent quick service. Goods arrived nicely packaged and on time.”

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Posted 1 year ago

“I like lumin and this shop”

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Posted 1 year ago

“Some favourite brands and some new ones too. Great customer service too”

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Posted 1 year ago

“Placed order on 16/01 - order confirmation says standard delivery 2-3 working days, which should have been delivered on Thursday in this case. It’s now Friday 20/01 and neither did I receive the parcel nor a confirmation of dispatch. I will wait until Tuesday and if order still not received, I will take further action against this company.”

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Posted 1 year ago

Hello, I'm so sorry to hear your order has not yet arrived. Having checked the EVRI tracking I can see it is due to be delivered today between 16.30 and 18.30. As it was ordered on Monday and dispatched on Tuesday I would have expected it to arrive by Friday, so it is disappointing you've had to wait until Monday. As a small business customer service is very important to us and I'm sorry the delivery as taken a day or two longer than usual. We trust your package will arrive later today. Best

Posted 1 year ago

“Great selection of products. Fast delivery.”

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Posted 1 year ago

“What a find, amazing products and super service, I’m definitely going to recommend to my friends.”

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Posted 1 year ago

“I love everything about this store, the brands, the products, the service but above all it’s purpose👏”

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Posted 1 year ago

“The site worked well and all.of the items arrived in a timely manner even though some of them were direct from the supplier. The goods all of good quality and are as advertised”

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Posted 1 year ago

“I love this company, they are so helpful and responsive and the products are gorgeous! Even better that you know all their products are mindful of the environment... can't recommend highly enough :)”

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Posted 1 year ago

“Received email to confirm item was dispatched, 2 days later no further updates. No tracking number provided. Sent email to help centre but no response.”

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Posted 2 years ago

Hello Paul, Thank you for taking the time to provide feedback. As a small business we try to be as responsive as we can and appreciate customers are keen to get their orders as quickly as possible. Your order was placed and dispatched on Thursday afternoon. Your email was send on Friday after close of business. I hope you can appreciate it's not possible for any business to commit to respond to emails 24/7, however we have replied today, Sunday. All our dispatches notices usually contain the tracking number. However we have just switched providers to ensure we can maintain deliveries during this challenge time of Royal Mail disputes which is impacting deliveries UK-wide. The new automated tracking references will be up and running in a few days and n the interim they are being added manually. I trust your package will be with you shortly.

Posted 2 years ago

“Just received my order, ordered yesterday morning, so super fast! Lovely packaging! Thanks”

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Posted 2 years ago

Counter Culture Store is rated 4.5 based on 102 reviews