Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.88

4.9 Rating 7,852 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 8th February 2025

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Kevin Belcher

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial cost is competetive,and when you add delivery cost it isn't as competetive. There was a 3 or 4 day wait for the package.”

Helpful Report

Posted 3 days ago

“I purchased three items and awaiting next day delivery only to find out they dpd had lost the parcel, so when i got in touch to find out where the items were clarkes golf said it had been lost and when I reordered one of the items was out of stock so very disappointed. Eventually I got the other two other items next day.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for taking the time to review Clarkes' Golf. We read every review always striving to give the best customer service possible. We have looked into your order and can see that as soon as we were notified that your parcel was lost we sent out replacement items. Unfortunately one of the items was not in stock. We believe that we acted promptly and the items were received the next day. After looking into this order we believe the service you received was excellent. Kind Regards Clarkes' Golf

Posted 1 month ago

“Awaiting for a difference size as the golf shoes where to big, looks like I’m not getting them before Xmas though which is a shame as they are a present for my son”

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Posted 2 months ago

Good morning Thank you for taking the time to review Clarkes' Golf, you views are important to us as we are always striving to give the best customer service possible. We have looked into your order and I can see we received the returned shoes back on Saturday 21st December. We then dealt with the exchange on Thursday. The delay was due to the Christmas holidays. Once again thank you for taking the time to review Clarkes' Golf Regards Clarkes' Golf

Posted 2 months ago

“I was quite disappointed with my experience. I ordered a dusky Blue Quater Zip for a Christmas present and when it came, it was a completely different colour to what was implied in the picture online. It was more of a bright navy blue and looked totally different. I sent it back and only received a partial refund with no explanation as to why.”

Helpful Report

Posted 2 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every review always striving to improve our customer service. We have looked into your order and we can see that originally the incorrect picture was put on the website. This has now been amended. We have also tried calling you to apologise in person. You were indeed charged for postage which I have now refunded in full due to the item not being as described. We have also tried calling you to apologise in person. Once again we apologise for this error and hope it does not put you off ordering with us in the future Kind Regards Clarkes' Golf

Posted 2 months ago

“Not delivered.”

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Posted 3 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. We appreciate your thoughts and experiences. Having looked into your order, we can see this was originally lost in transit. As soon as we were notified of this we resent your order. Having looked at the tracking we can see you were in receipt of the order 10th December. We apologise for the delay, however until we were notified you were not in receipt of the item we were unaware of this. We trust all is well and look forward to you shopping with us in the future. Kind Regards Clarkes' Golf

Posted 2 months ago

“I was informed that the gloves would arrive within 2-3 working days. They did not do so in time for an away golf trip. Had I known that they would not have arrived in time, I would have purchased the gloves elsewhere.”

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Posted 5 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see that we sent your gloves on a next day service via Royal Mail. Unfortunately they were delayed in transit. We apologise for the delay and inconvenience caused. Regards Clarkes' Golf

Posted 5 months ago

“I ordered a pair of shoes which were too small so returned them via Royal Mail a week ago and not had any correspondence off them”

Helpful Report

Posted 5 months ago

Good morning Thank you for taking the time to review Clarkes' Golf your thoughts and experience are important to us. We have looked into your order and we can see we received your return on Friday 13th September. Your exchange was then sent out on Tuesday 16th on a next day service. We apologise for the delay as we look to deal with returns and exchanges within 24 to 48 hours. Kind Regards Clarkes' Golf

Posted 5 months ago

“Service ( delivery) not good”

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Posted 8 months ago

Good afternoon Thank you for taking the time to review Clarkes' Golf. We can see with your order that is was a custom built club. You ordered on Thursday 13th June. We then received the club on Tuesday 18th June and this was sent straight out to you. Unfortunately there was a slight delay with DPD and the club got delivered on 21st June. We do apologise for the slight delay. Clarkes' Golf

Posted 8 months ago

“Purchase ladies. Calloway golf shoes label said they were £79.99 which was the same price label on the same brand but different sizes after purchasing I notice I had been charged £89 when I question this was told the warehouse had made a mistake with the price!!! The shop was busy and I didn't want to make a fuss. I came away very disappointed !”

Helpful Report

Posted 9 months ago

Hi Sandra, I'm very sorry about this, in this instance the member of staff should have honored the price on the box, I have just sent across a £10 gift card to your e-mail address, which can be spent in store or online. If you currently do not require any new golfing products - please call 01744 419914 and we can refund the £10 direct into your bank account if you prefer. Apologies for the inconvenience Regards Clarke Golf

Posted 9 months ago

“Have ordered a custom made Ping Chipr (left handed) and paid in advance, using your Paypal link. Although I have received the usual Paypal confirmation, I have received no communication from Clarkes Golf (Golf Trading Ltd) so I have no idea whether the order has been received!! I did order the club under the “free next business day” option but it’s now a week since I ordered.”

Helpful Report

Posted 10 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every review as your thoughts are important to us. We have looked into your order and we can see it was a custom club that was ordered, and would need to be built by Ping. Your order did say next day delivery, this is an IT error and it has now been rectified and will not happen again. We apologise for this error and the delay in receiving the club. Kind Regards Clarkes' Golf

Posted 10 months ago

“The two shoes were slightly different colours. One has clearly been on display for a long time and is dirty which is not good when they are supposed to be brand new”

Helpful Report

Posted 10 months ago

Hi Thank you for taking the time to review Clarkes' Golf. Your experience is very important to us as we are always striving to give the best possible service. We have looked into your order and we can confirm the shoes have come directly from the suppliers and have not been on display. The shoes are also checked prior to being dispatched. We have tried reaching out to you to rectify this matter. If you can come back to me so that we can sort this out for you. We look forward to hearing from you Kind Regards Clarkes' Golf

Posted 10 months ago

“Went to order stealth 2 driver and stealth 2 fairway 3 wood advertised with a free cap Went to checkout and was charged £14.95 for the cap so decided not to bother on principle so will spend my £500+ elsewhere I did get an email offering the cap for free but that’s not the point why try it on for an extra £14.95 never mind”

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Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every review always striving to give the best customer service possible. As soon as we realised the cap was chargeable we amended the website immediately. I apologise for the error and thank you for pointing it out to us. We obviously offered the cap as a free gift but you decided not to proceed. Kind Regards Clarkes' Golf

Posted 1 year ago

“Still waiting for my purchase. Been 2 weeks now. Not happy with the wait. 😡”

Helpful Report

Posted 1 year ago

Good morning Thank you for reviewing Clarkes' Golf. We read every single review always striving to give the best customer service possible. I have had a look at your order and I can see we have emailed you today advising that your club will be with you on Wednesday. I trust all is in order and I apologise for the slight delay Kind Regards Clarkes' Golf

Posted 1 year ago

“Put order in Tuesday didn’t hear nothing no email confirming my order rang Thursday part of order not in stock but couldn’t be bothered to let me know.they are normally very good but this time not good girl on phone doesn’t know how to talk to customers I think she must own the company or something if she doesn’t own it then she needs to find a different occupation”

Helpful Report

Posted 1 year ago

“Still not received the order, even say they tried to deliver 3 times even though I was in the house everyday waiting for the parcel???????? So you will need to send these out again as I will not be making any payments from. I’m on until I receive my goods from yourselves. I appreciate it’s not directly your fault, it’s the couriers fault for just being lazy and incompetent. Can you please contact me to rearrange delivery please Willgreenall47@googlemail.com Or 07794649948”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. Your experience is very important to us. I have checked your order and it looks like it is on its way back to us. I can confirm we will resend this out to you on a next day service. I apologise for the delay and the inconvenience caused Regards Clarkes' Golf

Posted 1 year ago

“Most of the staff are very helpful and pleasant, however the so called store manager is arrogant and has a very high opinion of himself actually annoys me when I see him in the store.”

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Posted 1 year ago

“Still waiting for the golf balls to arrive 🙄”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for reviewing Clarkes' Golf. I have looked into your order and I can see you are not in receipt of your balls and it seems that they have been lost in transit. Thank you for flagging this with us as we are not aware of lost parcels until you the customer advise us. I can confirm in this instance we will send a replacement straight away on a next day service. I apologise for the inconvenience caused Kind Regards Clarkes' Golf

Posted 1 year ago

“Still waiting to receive the item which was ordered as a birthday present”

Helpful Report

Posted 1 year ago

Good afternoon Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see that we had a stock error with your order. We do run a live stock website and we work very hard to ensure it is accurate, unfortunately on this occasion we were unable to locate your item. We did however try to call you and also emailed you advising that we have ordered it direct from the supplier and it would incur a 3 day delay. I am so sorry for the delay and the inconvenience caused and I hope this does not put you off shopping with us in the future. Kind Regards Clarkes' Golf

Posted 1 year ago

“There were 2 issues with my order of 3 items. (1 wrong size sent, 1 item with faulty zip) Hopefully I will get a full refund (in process) but it was trouble I wasn’t expecting.”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see the skort did have a faulty zip and the other item the supplier tagged with the incorrect size. I have tried calling you to apologise for the inconvenience caused and I have sent you a gift card by way of an apology I hope this helps. Kind Regards Clarkes' Golf

Posted 1 year ago

“Nice top, but not as advertised. Advertised as having wind and rain proof properties, this is only a thin top for warm days or for under a jacket etc.”

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Posted 1 year ago

Clarkes Golf is rated 4.9 based on 7,852 reviews