Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.88

4.9 Rating 7,852 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 8th February 2025

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Kevin Belcher

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got an email saying it was delivered i have not recieved item. Look at attached photo it does not show where it was put and signature is not mine”

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Posted 2 months ago

“The product has not been delivered. Attempted twice but the didn’t get as far as my house to deliver.”

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Posted 2 months ago

“I have not received my item, dissapointed.”

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Posted 3 months ago

Good morning, Thank you for taking the time to review Clarkes' Golf you experience is very important to us as we are always striving to give the best customer service possible. We have looked into your order and we were unaware that your order was lost in transit until this review. Since then we have been in contact with you and sent out the item again. We also contacted you to ensure you were in receipt of it. We trust everything is well now and look forward to you shopping again with us in the future. Kind Regards Clarkes' Golf

Posted 3 months ago

“I tried to do my order on a payment plan and it kept refuses it then it changed and went straight through to one payment and you's took it without me stopping it which I was not happy with I won't be using you again.”

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Posted 3 months ago

Good morning Thank you for taking the time to review Clarkes' Golf your experience is important to us, as we are always striving to give the best possible service. We have looked into your order and unfortunately if you applied for interest free credit and you were declined this is not our decision but the decision of the creditor. Again, if the payment was taken from your account you must have chosen to do so, maybe by accident. We apologise for the inconvenience caused. Clarkes' Golf

Posted 3 months ago

“Haven’t got the delivery yet”

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Posted 6 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. I am very sorry for the delay on your order, due to your review we have checked the status on this and this has been lost in transit, we have resent again and this will be with you shortly. We apologise for the delay and inconvenience caused Kind Regards Clarkes' Golf

Posted 6 months ago

“I am still waiting for my shoes to be delivered, I don’t know where they are as EVRI app says they delivered to their locker and I have an email from Clarke golf saying they have he shoes.”

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Posted 6 months ago

Good morning Thank you for taking the time to review Clarkes' Golf we read every email always trying to ensure we give the best possible customer service. We have had a look at your order and can see from the email trail EVRI tried to deliver multiple times. You asked for the parcel to be left in a safe place. We as a business do not allow this as the parcel is not insured and can go missing. We also offered a Saturday/Sunday delivery. The parcel was returned back to us as EVRI were unable to deliver. You then advised us to keep hold of the parcel until you were back from holiday. This we have done. We then received an email yesterday at 23.26 asking for the parcel to be sent as you are now back from holiday. After reviewing the situation we feel like we kept you informed all the way and and we have given you exceptional service. Regards Clarkes' Golf

Posted 6 months ago

“I have returned the item and I am waiting refund but have heard nothing very disappointing”

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Posted 7 months ago

Good afternoon, Thank you for taking the time to review your experience with Clarkes' Golf. We read every review always striving to give the best possible service. We have looked into your order and the returned item was scanned into us on 29th July. We then refunded you on 30th July at 10.10am. An email confirmation was sent to you advising that the refund had been actioned. We always pride ourselves on the speed refunds and exchanges and we look to deal with them within 24 hours of receipt. Having looked into your review we actually feel that you received excellent customer service. Kind Regards Clarkes' Golf

Posted 7 months ago

“I still haven't received my order or refund on my money please advise”

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Posted 7 months ago

“I bought some Ecco shoes and have had lots of emails from EVRI to say shoes are getting delivered, shoes are on the way , shoes are in depot, shoes are delayed. So while I have spoken with Andy in Clarke’s golf shop and he was very helpful to date there has not been a delivery . Can’t blame Clarkes but if I don’t rate it as poor you cannot rectify the problem”

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Posted 8 months ago

“Maybe not Clarkes fault but Evri cancelled delivery 3 times. Making over a week since ordering item. Maybe Clarke need to consider a different courier.”

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Posted 8 months ago

“Goods have not been delivered”

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Posted 9 months ago

Good morning Thank you for taking the time to review Clarkes' Golf your views are important to us and we read every one of them. We have looked at your order and until you wrote this review we had no idea that there was an issue. We can see that delivery of the parcel had been attempted several times previously. However you were unavailable. We have also been in contact with you and I know now that delivery has been successful. I trust all is in order Kind Regards Clarkes' Golf

Posted 9 months ago

“I ordered some golf shoes nearly 2 weeks ago. I have yet to receive the parcel after being told it was being shipped over a week ago. I then sent an email asking for an update and received no response.”

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Posted 9 months ago

Good morning, Thank you for taking the time to review Clarkes' Golf, your experience is very important to us. I have looked at your order and I can see you ordered on the 3rd May and we sent your shoes out 7th due to the bank holiday weekend. Unfortunately, the order did not receive a scan. I can see that you emailed in on Friday 10th May and you did not get a response. I am so sorry as this level of service is not acceptable, we pride ourself on great customer service and in this instance you did not receive it. I have therefore issued a voucher by way of an apology I hope you will look to use Clarkes' Golf in the future. Kind Regards Clarkes' Golf I have sent

Posted 9 months ago

“It’s still not here?? Can you track my order please”

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Posted 10 months ago

Good afternoon Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see this is an International order going to the United States. I have tracked your order and I can see it was delayed slightly and was with you within the week. I can see you paid for express shipping and I have now refunded you the difference by way of an apology. I hope this helps Kind Regards Clarkes' Golf

Posted 9 months ago

“I still don’t have any golf balls”

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Posted 10 months ago

Good morning Thank you for taking the time to review Clarkes' Golf, your experience is very important to us as we are always striving to give the best possible service. We have looked into your order and we can see that you ordered personalised balls. The turnaround for these balls is 28 days as stated when you ordered. You will be receiving the balls in the next couple of days which will be ahead of schedule. I trust all is in order Kind Regards Clarkes' Golf

Posted 9 months ago

“Returned my jumper as it was too small for a refund Jumper originally cost £34.95, £37.95 with postage they only refunded me £30.00 I know it’s only £4.95 but it’s the principle. Won’t be using you again.”

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Posted 10 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read all the reviews as your experience is important to us. I have had a look at your order and I can confirm that we would not charge postage if you exchange the product, but we do charge postage if you have a refund. We would be happy to refund the postage on your next purchase. I hope this helps Kind Regards Clarkes' Golf

Posted 10 months ago

“Rubbish. Still waiting for my item. Courier took it away and sent it back despite me asking for it to be delivered to a neighbour.”

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Posted 10 months ago

Good morning, Thank you for taking the time to review Clarkes' Golf. Your experience is very important to us as we are always striving to give the best customer service possible. I have looked into your order and I can see you are now in receipt of it. I apologise for the delay as it seems like the courier DPD returned it back to us. As per our conversation today, I am glad you are happy to use us again and we look forward to looking after you in the future. Kind Regards Clarkes' Golf

Posted 10 months ago

“I ordered a golf voucher but got no indication of how it will be delivered or when. When I tried to track it the system would not work on my phone or computer. Not at all helpful.”

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Posted 1 year ago

Good morning, Thank you for taking the time to review Clarkes' Golf. We are sorry you feel that that we have not been helpful. We have looked into your order and upon receiving this review this was the first time we were aware that you were not in receipt of your e-gift card. We immediately called you up and rectified the situation within a matter of minutes, there was an error with the email. We trust all is in order and we wish you a Happy New Year and we look forward to you spending this gift card with us. Kind Regards Clarkes' Golf

Posted 1 year ago

“I would love to write a review but I’ve not received my exchanged goods yet…”

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Posted 1 year ago

Good afternoon Thank you for taking the time to review Clarkes' Golf, we read every review. Always striving to give the best customer service possible. We have checked your order and we can see you bought on the 4th on a standard 2 to 3 day delivery and you in fact received your order the next day. We actually exceeded the promised delivery date. You then sent the item back for an exchange on a FREE 48hour service. The item you required was not in stock so we asked if you required an alternative. We can confirm the FREE exchange was sent out the same day on a next day service. After reviewing this order we believe that you actually received exceptional service. Kind Regards Clarkes' Golf

Posted 1 year ago

“Stock control problem as they took the order but one week later asked me to call as they had run out of stock.Money returned promptly”

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Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf, your experience is very important to us. I have looked at your order and on this occasion we were slow at letting you know we did not have your order. I do apologise for this error as we pride ourselves on our customer service and on a live stock website which we work very hard to ensure it is accurate. We have picked up the phone to you and we have explained what went wrong and apologised for the inconvenience caused Kind regards Clarkes' Golf

Posted 1 year ago

“Goods haven’t arrived. Fantastic Service!! It’s been over a week!! 2-3 day delivery promised and FAILED!! Will never use again! I only used you (to spend a £5 voucher) because a birthday gift I’d received still had a security tag on it!!”

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Posted 1 year ago

Good morning Thank you for reviewing Clarkes' Golf. Your views are very important to us. I have looked into your orders and we do agree the service you received from us is not good enough. We do apologise for the lack of service here and we have puts steps into place so that this does not happen again. Kind Regards Clarkes' Golf

Posted 1 year ago

Clarkes Golf is rated 4.9 based on 7,852 reviews