Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.88

4.9 Rating 7,852 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 8th February 2025

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Kevin Belcher

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item arrived in poor packing but after washing the shirt it now looks new I work in the logistics industry for over 35 years I was so disappointed to see iyems sent like this”

Helpful Report

Posted 2 years ago

Good afternoon It was good to talk to you today, as discussed I can understand your disappointment to receive a garment that was creased. We are sorry to hear this as we try to ensure that every product that leaves us is in pristine condition. We read every review and take our customers experiences seriously, thank you for considering using Clarkes' Golf again in the future Best Regards Clarkes' Golf

Posted 2 years ago

“Not told about opening account when purchasing goods”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for taking the time to review Clarkes' Golf. Your thoughts are very important to us. I have looked into your order, and I can see that you have now opened a loyalty account with us and your points on your purchase have been allocated to your account. I do understand that you should have been made aware of the loyalty points at the point of sale and we are ensuring that all staff make our customers aware of the Loyalty Scheme. An email is sent out with every order inviting you to join our Loyalty Club. Once the customer has signed up the points will be allocated retrospectively. I hope this makes sense and once again thank you for taking the time to review Clarkes' Golf Regards Clarkes' Golf

Posted 2 years ago

“Ordering was easy, service efficient however I had to go and collect the goods from a drop off store which was not convenient and added a further 3 days to receiving the goods! I could have gone to a store and purchased the goods quicker.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to review Clarkes' Golf and your experience. I am sorry to hear the delivery was not as smooth as it should have been. I have looked into the delivery and apologise on behalf of DPD for this. I have contacted you direct and hope you are happy with the outcome, Regards Clarkes' Golf

Posted 2 years ago

“Yeah the trolley is awful i bought no wonder it was on sale nobody was bothered all anyone was interested in was watching the queens funeral like a big gang of arl woman”

Helpful Report

Posted 2 years ago

“The golf shoes are quality. My only gripe is the time it took to deliver. One of the main reasons I ordered the shoes was that on the website it said if you order within the next 20 hrs get delivery by Saturday 17th September. That never happened. Understand about the 19th being a bank holiday but that shouldn’t have been a problem as when I went to school Saturday comes before Monday. But like I said the shoes are good. Don’t know if I will use the company again in the future.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. Your thoughts are important to us. I have looked into your order and I can see you chose Standard Delivery 2-3 working days. You placed your order on Thursday at 17.57. We sent your order out on time on Friday and your order was actually delivered on Tuesday which was the next working day due to the bank holiday. Your order actually arrived ahead of schedule. I do hope you will consider using us again in the future. Regards Clarkes' Golf

Posted 2 years ago

“The waterproofs are great, but the paid for special delivery arrived 2 hours after the time booked and I had left in a golf trip!”

Helpful Report

Posted 2 years ago

Good morning Thank you for your comments your thoughts are very important to us. We are always striving to give the best customer service possible. I have looked into your order and you did pay for Saturday delivery. We sent out the parcel out on Friday and you did receive it on Saturday at 14.57 on time. Unfortunately the Saturday delivery does not guarantee a specific delivery time. I am sorry that it was not delivered in time for your golf trip. Regards Clarkes' Golf

Posted 2 years ago

“It said order within the hour to receive order by 10.09.22. I did then I get an email saying deliver Monday, I was going on holiday so had to divert to a shop and then ask someone to pick it up.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to review Clarkes' Golf. We read all of our reviews and we are always striving to give the best customer service possible. I have taken a look at your order and I can see you took advantage of our FREE next working day delivery. You purchased your golf bag on Friday 9th September at 12.48 and you were due to receive the item on Monday 12th September which is on time. In this instance you should have opted for Saturday delivery. I am sorry you did not receive the item in time for your holiday Regards Clarkes' Golf

Posted 2 years ago

“Not as friendly as normal”

Helpful Report

Posted 2 years ago

“The items ordered were fine and delivered on time, thank you. However, I ordered 2 of the same, but different sizes and returned the size which did not fit. I'm disappointed that £4.00 was retained, why, I don't know and was not advised that this is your policy.”

Helpful Report

Posted 2 years ago

Good morning, I am so sorry you were charged the return postage on your order, this was an error on our part as you bought more than one pair. I have now refunded the £4.00. I hope this is okay. Kind Regards Sue

Posted 2 years ago

“Bit underwhelming in the end. Pricing good and competitive but follow through leaves something to be desired.”

Helpful Report

Posted 2 years ago

“One of the items I ordered was a pair of trousers, dark grey in the picture - turns out to be a very light greeny grey. Have written in to highlight the issue but have had no acknowledgement.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review, firstly I would like to apologise for the picture not being accurate on the website. This is the image that was sent from the supplier. We have now amended this. With regards to you highlighting the issue, I have checked through our emails and we do not seem to have received it. I apologise once again and thank you for pointing the error out. I hope this does not put you off shopping with us again Regards Clarkes' Golf Clarkes' Golf

Posted 2 years ago

“I received my 2 x shirts all in good time. Very happy with this service. However, I purchased a powakaddy trolley 5 months back and it arrived with the wrong travel bag. I have chased with an email but it has been ignored. So not happy on that occasion.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your email and your review. We are pleased that you are happy with the service on your recent purchase, our customers are very important to us and we are always striving to give the best customer service possible. However, with regards to the latter comments, I must apologise if we have missed your email. Given this, we would like to put credit on your account for the value of the travel cover. You will receive an email advising this has been done Once again thank you for taking the time to review Clarkes' Golf Regards Sue

Posted 2 years ago

“Good selection of items, just disappointing I had to pay £4 for a return… my item was £34 so I am paying close to 10% to return something.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your review, it is important to us to hear your thoughts as we are always striving to give the best customer service possible. I can confirm the postage label is free to exchange an item, however, to use our pre-paid label which is tracked and insured when requiring a refund I can confirm we will charge you £4 off the refund. We do say on the returns form that if you can send it back cheaper you can do so. I hope this helps and thank you for taking the time to review Clarkes' Golf.

Posted 2 years ago

“These Puma shorts are a subtle blue and can be matched with a number of colours. Puma shorts used to come with an 11 inch in seam which was excellent for me as I am 6’ 4”. These shorts are 10 inch in seam so not ideal for me.”

Helpful Report

Posted 2 years ago

“Was delivered to wrong address. I had to pick bag up from your branch in Formby. Your helpline guy was brilliant though .”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every review as your experience and feedback are important to us. I have looked into your order and I can see DPD delivered the bag to the incorrect address. After communicating with you we decided the best option was to pick the bag up from our store in Formby. In light of the error and the inconvenience caused to you, we have sent out some complimentary balls. Take care Regards Clarkes' Golf

Posted 2 years ago

“Website didn’t tell the truth, I ordered a shirt, got an email to say it’s been dispatched, then a day later saying it was out of stock. Ordered another style ( what I thought was white) when it arrived it looked like it had been through the wash 1000 times! It was disgusting. Re-ordered another make ( Callaway) and it doesn’t fit, way too small. Can’t be bothered to return it, I’ll sell it. The adidas and Callaway shirts are rubbish, the customer service at Clark’s was brilliant, can’t fault the very helpful staff at all , shame about the products”

Helpful Report

Posted 2 years ago

Good morning I am sorry to hear you are disappointed with the website, we do read all our reviews and we take the comments seriously, always trying to work hard to improve our website and customer service. With regards to the stock error, we do run a live stock website and we work really hard to ensure it is accurate at all times, unfortunately on this occasion we were unable to locate the item. With regards to the alternative item you chose, the colour the manufacturer calls it is "white". I do agree it was an off-white colour. Once again I apologise for the experience you have had and I hope it does not put you off using Clarkes' Golf again in the future.

Posted 2 years ago

“We waited a long time in the queue it was busy. I think you need to separate people buying goods, from people going on the driving range and miniature golf.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to review your experience at Clarkes' Golf. You are right the shop is very busy and we have addressed this matter, and separate tills will be set up today. Thank you once again for your comments as we strive to give the best service and customer experience possible. Your thoughts and comments are important to us. Regards Clarkes' Golf

Posted 2 years ago

“Ordered a golf club with the 24hr delivery option that never happened, spoke to a very helpful woman who said that DHL had lost the package but they didn’t send a replacement until 5 days later. Makes me wonder if they actually sent the first one. The club arrived in a very well packaged box and was as it was described. Shame it was a week late or you would of gotten 5 stars”

Helpful Report

Posted 2 years ago

“😊 very nice very comfortable good price”

Helpful Report

Posted 2 years ago

“Hi I recently bought a Ping 3 wood. The fitting experience with Rob was fantastic with no effort spared. This however was let down when I came to pick up the 3 wood, Rob had left and the cub was not set up to the fitting specification and it all seemed too much effort for the remaining staff to make the necessary changes.”

Helpful Report

Posted 2 years ago

Clarkes Golf is rated 4.9 based on 7,852 reviews