Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.88

4.9 Rating 7,852 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 8th February 2025

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Kevin Belcher

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Morning All Never received the goods cause I was on holiday last week and was unable to collect from where the courier dropped it (Matalan Heeley Retail Park) and they only gave me upto 24-08 to collect and I was unable too due to being on holiday.This was a birthday gift for a friend.”

Helpful Report

Posted 1 year ago

Good afternoon Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see your item was sent out the same day 17th August on next day delivery. DPD then tried to deliver the parcel leaving a calling card and it was arranged for your parcel to go to a pick up shop. The parcel remained at the pick up shop until the 29th August when it was then returned to us. I can see you are now in receipt of your order as we sent it back out to you on 30th August. I trust this all is in order Kind Regards Clarkes' Golf

Posted 1 year ago

“Ordered two golf bags for my son and daughter. They both arrived as promised however one bag was the wrong one. The bag was swap with no fuss however the assistant said they would provide a voucher for the inconvenience, however that never arrived. Given the bag was more expensive and having to wait in for the swap to take place some balls would have been a nice gesture”

Helpful Report

Posted 1 year ago

“Good afternoon I don't play golf I just use your store to by shirts shirts and trousers. Prices are average range for shorts isn't great any more especially if you need 38 or 40 inch waist. Don't know where Dave buys his from😄 I go to the Rainford store normally I am asked if I need any help but that is it no pressure to buy. Nice people who work there. I will be going again Take care Harry”

Helpful Report

Posted 1 year ago

“I Like the choice in the shop when visited, lots of stocked top quality items,bought a few items which i am impressed with!! but when i also visited to use the driving range I have noticed a couple of the shop staff come across very rude&condescending,think a change in their attitudes will better help your business to be honest,specially as their is plenty of competition out there!! Anyway because of the staffs cantankerous attitudes I am scoring you 3 stars..”

Helpful Report

Posted 1 year ago

“When my package arrived on the DPD van the package was one box with a label stating package 2 of 2 The van driver stated that the packages are often separated but he could not locate package 1 of 2 I advised Charles golf that a package was missing but have had no reply. So where is this ?”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order and our email chain. As advised where possible we try and save on postage and put multiple clubs together as in this case. I can confirm both clubs are in the 1 parcel. I trust all is in order. Kind Regards Clarkes' Golf

Posted 1 year ago

“Fast dispatch, however wrong size shoes sent.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. We read all of them ensuring we give the best possible service. I have looked into your order and I can see we have sent you the incorrect shoes. I apologise for this. We do have a robust system and we are looking into this why it failed on this occassion Once again I apologise for the error and I hope this does not put you off shopping with Clarkes' Golf again Kind Regards Clarkes' Golf

Posted 1 year ago

“Can not fault Clarke’s golf , just let down by the courier delivered on the 3rd attempt and 4 days late hence 3 stars”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf we read all the reviews and we look into each individual experience. I have looked into your order and I can see that DPD did try to deliver on numerous occasions and your order was late. We do use DPD and on the whole they are a great company to deal with and we have very few late parcels. I am sorry on this occasion you experienced a delay in your order. Kind Regards Clarkes' Golf

Posted 1 year ago

“PRODUCT GOOD DELIVERY COMPANY AWFUL!”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to review your order with Clarkes' Golf. Your views matter to us and we read every review always striving to give the best customer experience possible. We have had a look at your order and I can see that you ordered after the 2pm cut off on 11th June, and your order was sent out on the 12th for delivery on 13th. It seems DPD were unable to deliver and a calling card was left on 13th. You were then able to pick up from a DPD pick up shop on 14th. We apologise on behalf of DPD for the 1 day delay. We hope this does not deter you from shopping with us again in the future. Kind regards Clarkes' Golf

Posted 1 year ago

“Ok overall, delivered product very quickly and no issue with quality. However, they did miss an item which I have emailed twice about but no response.”

Helpful Report

Posted 1 year ago

“Clarkes was ok , but, DPD did not tell me a parcel was on its way, they did not give me a time and left the parcel in my wood store when Clarkes say they would not do so. I was on the golf course and had a text to tell me the pack had been delivered so had to rush home after the round!”

Helpful Report

Posted 1 year ago

Good morning It was good to talk to you today, thank you for your feedback and for taking my call, we do read every review, always striving to give the best customer service possible. As discussed over the phone you should have got an email and text to let you know the parcel was on its way, and then another notification with an hour's time slot. I can confirm the parcel should not have been left in a safe place. Again I apologise on behalf of DPD for this error. I trust all is in order and look forward to you shopping with us in the future. Regards Clarkes' Golf

Posted 1 year ago

“My initial order was wrong i was sent different golf shoes and wrong size. A few phone calls later the problem was resolved,and correct shoes dispatched fairly quickly”

Helpful Report

Posted 1 year ago

Good morning Thank you for sending in your review. I must apologise for initially sending the incorrect shoes out to you. I can see though once you advised us of this the shoes were sent out the same day Once again I apologise for the error and thank you for reviewing Clarkes' Golf Kind Regards Clarkes' Golf

Posted 1 year ago

“I purchased some ping g430s from here which cost alot of money as you know there not cheap, I phoned the shop as on the tracker for delivery it stated they were last seen at the clarkes shop when I phoned just to enquire they seemed quite annoyed on the phone that I had phoned to see if the clubs were in I was asked why I didn't have them delivered to my home address but in this case it only give me 1 delivery option and that was to clarkes shop, I then got the email a few days later stating the clubs were in and to phone the shop to confirm a collection day which I did this and once again was asked why I didn't have them delivered to my home address, I have picked the clubs up now and when I collected I wasn't asked for any identification they just give me the box when I said my first name and to me if your collecting something so expensive you should be asked for ID as I could of been anyone they didn't even ask for my surname. Also it states on the advertisement for these clubs that you get free golf balls and 20% off a bag or wedge which I didn't recieve any free golf balls or a voucher for 20% off, this has really dissapointed me as I use clarkes for everything I need for golf and never had any problems then this happens when I spend hell of alot of money.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf, as discussed over the phone we read all the reviews and we appreciate your comments good and bad. I can confirm the balls of your choice have been sent to you and if you buy again we will honour the 20% off bag or wedge. We have also reinforced with our staff the procedure for picking up in store and proof of purchase/id is required. Thank you once again for your comments and we look forward to you shopping with Clarkes' Golf in the future Kind Regards Clarkes' Golf

Posted 1 year ago

“First time buyer and must say your service has been great so thanks for your help”

Helpful Report

Posted 1 year ago

“Products as described, delivery by DPD atrocious!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see you bought on the evening of the 16th January, DPD picked your order up on the 17th and it was delivered to you the next day 18th January. I am sorry you feel DPD were atrocious, if you would like to call us to discuss the experience, that would be great our number is 01744 419914 Regards Clarkes' Golf

Posted 2 years ago

“Bag not quit what was originally advertised .”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review your thoughts and experience is important to us. I have looked into your order and checked our emails and I cannot see any communication to us. I am sorry the bag is not quite what you expected please can you contact us and we would be happy to discuss this. I look forward to hearing from you 01744 419914 Regards Sue

Posted 2 years ago

“Still waiting for product”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see you opted for a custom club build. This was the reason for the delay I can see you are now in receipt of your Ping putter Regards Clarkes' Golf

Posted 2 years ago

“Disappointed that my golf shoe bag was not delivered with the shoes. However, Clarkes did react well.”

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Posted 2 years ago

“Ordered over a week ago and still haven't received them due to postal strikes.”

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Posted 2 years ago

“My issue is you use DPD who impose delivery times . They won’t leave items in a safe place and this is sufficient for me to look for other suppliers .”

Helpful Report

Posted 2 years ago

“Delivery great and speedy Quality of the product very poor”

Helpful Report

Posted 2 years ago

Clarkes Golf is rated 4.9 based on 7,852 reviews