The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,473 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic cigars, great quality and arrive quickly!”

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“The service is what you expect from a retailer who sells luxury. Very classy. What I really like about this retailer is that their emails are signed by an actual named person, which means they take responsibility for what they say, unlike other retailers who sign their emails using statements like "your customer friendly team!".”

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“No nonsense and delivery on time is good packaging.”

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“Sure, I got what I ordered a week later, but got no order updates, tracking details, nada, just “processing”. Classic pay and pray situation.”

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“Super fast delivery and perfect cigars!”

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“Prompt delivery. Good selection of cigars that are difficult to come by on the high street.”

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“Quick delivery”

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“Excellent customer service and quick responses to any queries. Great company and will be a return customer for a long time. Many thanks to cigar club.”

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“Cigars came well packaged so no damage in transit”

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“Good timing, perfect conservation, good cigars. Thanks !”

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“Very speedy delivery”

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“Quick delivery and satisfied with product although recently package secure just with plastic bag. Keep that in mind that sometimes delivery service leaving package in safe place or front door. Bubble bag is a must to keep product safe.”

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“Ordered my no 4's for when my sons came over, excellent service will order again.”

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“Quick and easy and pleasantly surprised with choice of cigar”

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“Great fast service. Good quality.”

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“I ordered 10 Robaina cigars, one was split down its length and one was damaged at its tip. I sent a photograph but did not receive a reply. I have not made an order since”