The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,473 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing ... Price right ....found the house 1st time What more can I say”

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“Good quality products, fair prices and quick delivery 😊”

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“I haven't received my order so there's not much to say”

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“Cigars delivered late, but arrived just in time the day before Xmas. Customer service wasn't brilliant, as they didn't get back to me with a tracking number when I called to ask for it. All in all tho, things worked out ok. Paid £10 for next day tracked delivery. The company should email client their tracking number soon as they send, so they can see where their package is. This would make the customer feel more secure in their purchases, as they would know where their package is at all times. My Dad was chuffed to bits wi his cigars tho, and I will use the Cigar Club again! Thanks Cigar Club.”

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“Haven’t tried the cigar yet but seems good quality, however I’m disappointed that of the 2 cigars purchased only 1 came in a tube, the other came in a piece of cardboard similar to a McDonald’s apple pie. Not ideal for transporting”

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“Well how lovely..this is the first communication from the Cigar club I have had after failing to deliver my order, communicate to me in any way to explain what has happened to it or even refunded me. I ordered a cigar for a good friends 50th birthday, due to covid I expected a little delay on ordering. I ordered it on Sunday 29th November to hopefully arrive for Friday 4th December....as I write this review on Monday 18th January 2021....it still hasn't been delivered! I have contacted Paul at the Cigar club on more than one occasion and never heard anything back! Utterly rubbish service, I cant comment on the product, is hasn't been delivered and Cigar club owe me a refund. These are difficult times and we should allow for some disruption in service etc...but this is ridiculous! My advice...don't use this website.”

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“Everything worked to perfection. Prices are a little high.”

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“Excellent service, order arrived quickly. Cigars were most enjoyable. Would recommend.”

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“Cigars arrived promptly and very reasonably priced, definitely will be making another purchase”

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“Easy to order, delivered within a couple of days, best 'Villiger' internet price I could find. All good..”

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“Quick easy to order. Delivery was perfect. Cigars even better.”

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“Very quick delivery”

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“Always consistent good service.”

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“Nicely packaged and prompt service, happy to recommend.”

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“No issues here very new to the cigar world , site is very imformative to help you select what your looking for. Excellent all round.”