The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.71

4.7 Rating 2,384 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,384 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“I have dealt with The Cigar Club for many years and I have always been pleased with both my choices and the service. I shall continue to use the service.”

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“Good service and prompt delivery”

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“Generally good but last two orders have taken 6-7 days to arrive which in my opinion should be slightly quicker”

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“great service, great cigar. Thanks!”

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“Cigars ordered on 24th November and still haven’t arrived. Emailed and left a voicemail with no reply. Could you please issue me with a full refund.”

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“Top rated products and service”

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“Ease of website to order and delivery on the money.”

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“Yet again marvellous service from their large range of goodies, 'I'll be back' as they say.”

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“This was my first order would definitely order again very quick delivery”

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“Brilliant quality and customer service all at a very good price.”

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“Thank you Cigar Club, last minute order before Xmas, rec'd the next day...Merry Christmas”

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“Paul was really helpful when i called for advice on what cigars to buy a friend. I ordered online straight away and the cigars were dispatched about an hour later. Great service and my friend loves what Paul recommended. Many thanks!”

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“Dobre ceny, wybór, jakość. Szybko dostarczone, dobrze zabezpieczone. Sklep łatwy w obsłudze”

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“My order took over 2 weeks to arrive so not as advertised on the site. The main issue was lack of communication. If delivery times had been explained I wouldn’t have been quite as frustrated with this company.”

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“You pay for next day then 4 days later it still hasn’t been sent ! Not the first time either. Then when you call up they are waiting for something etc etc Say they will call you back & don’t. Switched to someone else now.”

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“Great pricing and delivery”

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“Great Service. Very professional to deal with.”

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“Ordered cigars as a Christmas present on 24 November - still not arrived! Emailed on several occasions and called, with no reply. Disappointing- Wouldn’t recommend.”

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“Very good selection of cigars at good prices with quick delivery.”

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“I ordered cigars and did not receive them. I left a voicemail and didn’t receive a response. I then emailed and was told I would receive a shipping note later that day. I didn’t and haven’t received any cigars. I would not use again”

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The Cigar Club is rated 4.7 based on 2,384 reviews