The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,451 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient service. Lovely cigars, great value. Have ordered from here twice and will continue to do so. Highly recommend.”

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“Customer care is not good. Purchased 25 Cazadores. They stated that they only had packs of 5's. They charged pack of 5 rate. Yet they have to breakdown box of 25 into packs of 5's. Not a lot of difference, but surely customer care should be to look after clients not rip them off. Phil.”

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“Good service”

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“Efficient quick service. Sometimes good offers!!”

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“Very happy with my order Thankyou”

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“Very impressed would order again”

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“Great experience and the cigar flavours were amazing!”

The Cigar Club 5 star review on 25th August 2021

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“Yet again great service large selection of cigars to choose from”

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“I like the quick dispatch of my cigars but twice now on my cigar selection l have had my choice substitute for other brands . I would rather a credit note than to receive cigars that l hadn’t requested”

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“Very good service”

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“Excellent service. Delivered efficiently”

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“Prompt delivery good product and a few quid cheaper than others! Recommended”

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“Quick and responsive. Effortless”

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“Always a great selection on offer and speedy service from buying to delivery”

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“Excellent quality and service.”

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“Excellent quality and service.”

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“Paul went out of his way to track and help fix my order when the delivery date was slightly delayed. He went out of his way to ensure he helped me to receive my cigars for my special occasion. He was polite on the phone, listened really well and came up with a solution. If you're looking for cigars this is the place to go! 10/10! will be ordering again.”

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“Very poor customer service. I complained about the quality of the Cuban cigar I purchased and I had no response. Such a shame.”

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“Excellent cigars and prompt delivery.”

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“Ordered with a different delivery address and all went very smoothly indeed. Excellent products, excellent service.”

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The Cigar Club is rated 4.7 based on 2,451 reviews