The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,432 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,432 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, fast delivery and packaged well”

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“Good cigars at a reasonable price delivered promptly.”

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“Quick delivery, great service 👍”

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“Exceptional presentation and overall service - I would recommend this establishment”

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“Excellent service arrived within one day of ordering and wide range of cigars. Thank you”

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“Excellent service as usual!”

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“Your carrrier did not attract my attention and dropped off the package at his local DFD pickup shop. I am now housebound, so this makes it difficult to obtain. Please ensure DFD attract my attention. My front door has a working bell on it, which I can always hear.”

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“Great service at the best prices in the UK.”

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“Goto online for cigars. Excellent service.”

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“The website is easy to navigate and the delivery cost is reasonable and very fast. My reason for the 3 stars is the first order I placed and received the wrong item. I contacted Paul and was told the item was unavailable but another similar product was sent instead. This could have been easily sorted out with the option to accept the alternative or get a refund before the item was sent, none of this happened. Not very good communication, unfortunately.”

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“:) great product, fast delivery”

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“Great service”

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“Never having used an online service to acquire my cigars in the Past I found the cigar club. The whole buying process from start to finish was excellent. I have already placed another order and would recommend any cigar smoker to give them a try.”

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“The site is easy to navigate. Good clear pricing with plenty of choice.”

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“Cigar club have (usually) the brands and quality I want and ordering and delivery is simple and reliable.”

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“I wouldn’t come back every month if I wasn’t happy”

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“Fabulous service.”

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“efficient service, free postage on my particular choices means very competitive prices”

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“Always a great service and the best prices I've been a customer for many years”

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“Excellent service as always”

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The Cigar Club is rated 4.7 based on 2,432 reviews