The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.71

4.7 Rating 2,383 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goto online for cigars. Excellent service.”

Helpful Report

“The website is easy to navigate and the delivery cost is reasonable and very fast. My reason for the 3 stars is the first order I placed and received the wrong item. I contacted Paul and was told the item was unavailable but another similar product was sent instead. This could have been easily sorted out with the option to accept the alternative or get a refund before the item was sent, none of this happened. Not very good communication, unfortunately.”

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“:) great product, fast delivery”

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“Great service”

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“Never having used an online service to acquire my cigars in the Past I found the cigar club. The whole buying process from start to finish was excellent. I have already placed another order and would recommend any cigar smoker to give them a try.”

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“The site is easy to navigate. Good clear pricing with plenty of choice.”

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“Cigar club have (usually) the brands and quality I want and ordering and delivery is simple and reliable.”

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“I wouldn’t come back every month if I wasn’t happy”

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“Fabulous service.”

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“efficient service, free postage on my particular choices means very competitive prices”

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“Always a great service and the best prices I've been a customer for many years”

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“Excellent service as always”

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“I bought these as a gift for my partner and he was very impressed. They smoked nice and smoothly, and tasted and smelled really good. Delivery was quick and I’d definitely purchase them again!”

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“Fabulous service super fast delivery, and great quality of cigars to choose from.”

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“Fast and efficient”

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“Excellent service”

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“Orders always received very promptly”

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“Sent as a gift for a friends 60th birthday. He was elated with the quality of the package & as always enjoyed his favourite cigar..”

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“Great service. Very fast. Ordered before 12 pm and was delivered less than 24 hours later. Delighted.”

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“Very pleased with my cigars. Good quality and value”

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The Cigar Club is rated 4.7 based on 2,383 reviews