The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,451 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

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“Very well packed and fast delivery. Will order again without doubt.”

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“Very fast and well packed there for will order again without doubt.”

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“Great service and always very helpful with any questions. Many thanks Daniel Hughes”

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“nice smoke”

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“Excellent! Great service and value”

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“My last order was a box short, I requested a replacement via the website straight away and have heard nothing!!”

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“Free next day delivery. Impressed.”

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“Excellent efficient service and knowledgable advice.”

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“Can only fault one thing, that is, no tracking for my item, didn't get an email to say it was dispatched from them to the delivery company.”

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“Placed an order on the 8th of May and got a message 10 days later that stock is not available, total waste of time and disappointing. Store should update the online shop so we don’t wait all this time and then wait another 4-5 days for refund. By the way, it wasn’t the first time this happened. I recommend you guys update the online site or shut it down better.”

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“Does what it says on the packet! Fast service, will use again.”

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“Easy website. V quick delivery.”

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“Great choices and delivered on time 🤘”

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“Used Club a few times for my Monte Cristo Cigars...Service and ordering and delivery very goid. Pricing cheaper than others. Would recommend”

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“Excelente”

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“No problems would buy again”

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“Best prices I could find and rapid delivery, excellent!”

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“Easy to order, excellent products, at good prices”

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“Fantastic cigars, great quality and arrive quickly!”

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“The service is what you expect from a retailer who sells luxury. Very classy. What I really like about this retailer is that their emails are signed by an actual named person, which means they take responsibility for what they say, unlike other retailers who sign their emails using statements like "your customer friendly team!".”

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The Cigar Club is rated 4.7 based on 2,451 reviews