The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,449 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,449 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

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“Very efficient service Would definitely use them again”

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“3 cigars purchased but never received. After one week I sent email advising of this and asking for help but no acknowledgement or response ever received. Shoddy customer service. Won’t be buying from The Cigar Club again.”

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“I paid an extra £10 for next day delivery but the order took 3 days to arrive. I emailed the company and have not had the courtesy of a response. I will not use them again.”

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“The order arrived on time and was packaged really well. Very happy customer.”

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“I bought into Cigars on a holiday to Cuba and found The Cigar Club, courtesy of my daughter. Great service, ideal products, just like in Cuba.”

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“Great cigars, fast shipping, highly recommended.”

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“Will definitely be ordering again! Shame about the delivery, but that was due to the Royal Mail strike, nothing to do with the cigar club personally. The cigars arrived well packaged and in mint condition.”

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“Always prompt delivery Impressed”

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“Always good quality and prompt delivery.”

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“The best cuban cigar”

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“Great price and delivery time. Thank you”

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“Order very ease to place, Cigars delivered at time advised and kept informed of progress - Excellent service”

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“First class service as always,great prices and great quality products.Fast delivery and always packaged well.”

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“Efficient and provided dast delivery”

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“Great everyday cigars, great service and a quick, efficient delivery!”

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“Good Price Very quick delivery Excellent”

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“Otders usually arrive promptly. Been disappointed recently in the quality of some of the cigars I've ordered. I expected better for the price. I was also surprised to see a 30% increase in the price of an item I'd ordered previously, with no explanation.”