The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.71

4.7 Rating 2,384 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,384 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Guys Easy to place order, cigars competitively priced and delivered super quick. More than satisfied with the whole buying process. The Cigar Club will now be my 'go to' place. Regards, Rod”

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“Good service and even better cigars”

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“Happy with the product that I ordered but I paid extra for next day delivery but it failed to arrive.”

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“I have used this company for several months and have found them to be excellent. I pay no postage and my cigars always arrive in good condition. I would recommend this company.”

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“Easy website and simple ordering process making the experience very straight forward”

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“My orders have always arrived promptly and without any problems”

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“Always good to be able to buy Cuban Cigars, "Viva Cuba"”

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“Right products, reliably and quickly delivered - you can rely on the Cigar Club to get your order to you”

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“Extremely good, delivery was within 3 days and we'll packed”

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“Great service. Cigars delivered promptly.”

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“Never even received my order, rang them to chase it up and the guy told me to wait on the order being delivered as they were probably running behind at Royal Mail. Didn’t really show me any concern as to helping me out. Tried to contact them through email the next week but they never even responded, do yourself a favour and don’t anything from these people!!!!”

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“Excellent service”

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“Cannot fault the service , all ok with me. Excellent.”

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“Great quality”

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“As a beginner to Cigars, the Cigar Club gave me access to all the relevant information I needed to make the right choice.”

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“The website is user friendly and offers you to reorder the same product quickly.Delivery is prompt and delivered in secure packaging which is important.Highly recommended !”

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“Arrived quickly,suitably package,no damage and as it was a gift ,I've been told,the perfect cigar.”

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“Not as advertised, much smaller than size given and unpleasant flavour to smoke”

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“It looks like the cigar I received was sent from another good outlet when The Cigar Club had a delivery delayed before Christmas and was waiting for stock. I know the other supplier is more expensive, but I wasn't charged extra - I was grateful they found a solution and got it to me in time. My husband regularly orders from The Cigar Club and has been very pleased with the quality of the cigars and the delivery.”

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“Used few times, always get what I ask for in a timely manner. Good quality and decent packaging.”

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The Cigar Club is rated 4.7 based on 2,384 reviews