The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,431 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great price and super fast delivery, thank you”

Helpful Report

“Great prompt service for some quality taster cigars”

Helpful Report

“Order placed Order dispatched Delivered on time.”

Helpful Report

“Cheaper than supermarkets and shops. Delivery within 2 days. A great service.”

Helpful Report

“As always, a really good buying experience. Loads of choice, easy to order and quick, secure delivery. The cigars are in great condition and were well packaged. Will definitely use The Cigar Club again in future.”

Helpful Report

“The cigars I ordered ĺ ordered for my partner were really well packed and delivered on time”

Helpful Report

“A Great company supplying quality items,with an excellent speedy service keep up the quality service folks😃👍”

Helpful Report

“I'm very pleased with the fast shipping offered. I placed the order Wednesday and received it Friday.”

Helpful Report

“This is my first order with The Cigar Club. I have not smoked any of the cigars yet but generally the impression is good. However there are a couple of points where I think improvements could be made. Having purchased a box of 10 Montecristo No. 4 they arrived on time and The Cigar Club accommodated my change of delivery address request promptly. I was not aware that all boxes of Havana cigars are opened by the importer for quality checks. I had expected to receive a sealed box so I think it would be good to make sure customers are aware that this is standard practice. My main gripe was that the box was very tatty and damaged. It had been opened without care and the overall impression it created was disappointing considering how much Havana cigars cost. It's like taking delivery of a new Ferrari that is dirty and has not been prepared for the customer. Perhaps The Cigar Club could raise this with their importers and ask them to be more aware of the importance of presentation. The Cigars look good and I'm looking forward to enjoying them so, overall, quite happy with the service.”

Helpful Report

“Excellent prices & fast delivery i will buy on a regular basis”

Helpful Report

“Great cigars and very speedy delivery”

Helpful Report

“Fast and efficient”

Helpful Report

“Excellent service...”

Helpful Report

“Return every month. Fast excellent service. But most importantly the cigars are good”

Helpful Report

“excellent cigars and even better service”

Helpful Report

“I say this every time. Excellent service. Thankyou.”

Helpful Report

“The Villiger No.7 Cigars are fabulous value for money and getting them from The Cigar Club is easy and straighforward - highly valued supplier and easy to recommend to everyone”

Helpful Report

“Delivery was prompt and the cigars were in good condition”

Helpful Report

“It would be helpful if orders were more easily verified. I recently reordered some cigars but received no confirmation, now I am wondering if the order was captured by your system or do I need to reorder. I cannot see a way to verify on your website.”

Helpful Report

“Haven't smoked the cigars yet as I'm waiting for an abroad holiday...little treat!!! Ordering was easy and the communication was great and delivery was super quick😁😁”

Helpful Report

The Cigar Club is rated 4.7 based on 2,431 reviews