The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,473 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product range, great company, keep up the good work!”

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“Good prices and quick delivery - well done!”

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“Prompt delivery, item as stated. Reasonable price.”

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“Great prices”

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“Very good selection of products and service.”

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“Great service and personal touch, always on hand for advice as I’m a bit of a newbie. Thank you”

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“Fast turnaround of orders. Good quality of Havana’s on offer.”

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“Very efficient ordering process and delivery timescale”

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“I keep praising your service and performance generally. One drawback is the inability to get a response on the phone and being referred to voicemail. I am awaiting acknowledgement of my latest order, made on Monday.”

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“Great prices and a great service, the web site is easy to use and navigate, first time iv used this company and it won’t be the last.”

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“Excellent service, excellent product.”

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“Prompt delivery and very helpful”

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“I’ve only used the Cigar Club a few times. The prices are good and the convenience of home delivery great. Usually delivery is very quick but on one occasion I waited a long time (few weeks) and my e mail enquiries were not answered. Eventually I phoned and was informed that there was a problem with stock. I think I should have been told about this rather than be left wondering if the delivery had been lost. I shall, however, continue to use the Cigar Club.”

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“Excellent service in COVID times. Cigars couldn’t be fresher.”

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“As usual very prompt service and a vast array to choose from at very competitive prices”

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“The cigars arrived promptly and in good condition”

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“Fast efficient service excellent cigar”

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“Items arrived on time and well packaged. Good service and good product. Will order from again. Many thanks”

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“The cigar club have been regular suppliers for me over the last year and I have been very satisfied with both the cigars and the service.”

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“Excellent service and a great choice of quality smokes for the discerning. I don't buy from anywhere else.”

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The Cigar Club is rated 4.7 based on 2,473 reviews