The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.71

4.7 Rating 2,384 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,384 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find cigar club very efficient, my cigars arrive very quickly by the Royal Mail and in good condition.”

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“👍🏻”

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“I ordered two small packs of cigars, one pack came in two weeks time whilst I haven’t received my second pack. I have rung up several times and they have not sorted it. I still have not received my cigars.”

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“Excellent service!”

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“Fairly prompt delivery, well packed. I especially like the free postage.”

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“A fast well packaged delivery. Highly recommended.”

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“As always, excellent quality cigars and speedy delivery”

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“It takes long time to deliver Any way thanks”

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“Fabulous selection, good prices and excellent service”

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“stock levels seem sporadically low, impacting on choice - and cost side does not seem as attractive as I remember it once being.”

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“Prompt delivery and reasonable pricing.”

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“Speedy service”

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“Super fast delivery & great prices.”

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“Great service, communications and value”

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“I ordered a selection of cigars, they came well packed and in two zip locked bags with bovida bags in each.”

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“My recent order was delivered quickly and to the usual high standards.”

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“Very good service”

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“Excellent service with unbelievable delivery Geoff Adam MBE”

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“Cigar Club stocks my favourite cigars, the selection is great, alas, this is not enough to outweigh slow as molasses delivery - takes at least 2 weeks, consistently. In fact, this request to review my most recent purchase, has arrived before my order has, made 18 days ago. I've emailed them, received a reply that they will check on it, and if' there's a problem, they would ship them out that day. Great, but that was 2 days ago and I've heard not had an update. If there was no problem... am I just to wait? If there was a problem, wouldn't they email saying - ya, sorted - sorry, they went out today? My other online store Havana House charges zero shipping when over 50 £ and orders arrive in 2 days by Royal Mail, full stop. I think my smallest order ever was 70 £, usually I average 100 £. I can't get these particular cigars at HH, but since Cigar club hasn't arrived yet - have now made a 2nd order from Havana House and am sampling a number of other brands. And I'm sure that order will arrive before CC does. Unfortunate, but I expect this is my last order from Cigar Club. https://www.havanahouse.co.uk/”

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“Great service”

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The Cigar Club is rated 4.7 based on 2,384 reviews