Login
Start Free Trial Are you a business?? Click Here

The Cigar Club Reviews

4.7 Rating 2,473 Reviews
94 %
of reviewers recommend The Cigar Club
Company Reviews Product Reviews
764
 Metrics Info
4.7
Based on 2,473 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Cigar Club Reviews

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Cigars delivered late, but arrived just in time the day before Xmas. Customer service wasn't brilliant, as they didn't get back to me with a tracking number when I called to ask for it. All in all tho, things worked out ok. Paid £10 for next day tracked delivery. The company should email client their tracking number soon as they send, so they can see where their package is. This would make the customer feel more secure in their purchases, as they would know where their package is at all times. My Dad was chuffed to bits wi his cigars tho, and I will use the Cigar Club again! Thanks Cigar Club.”
Helpful Report
Daniel P
Verified Buyer
“Haven’t tried the cigar yet but seems good quality, however I’m disappointed that of the 2 cigars purchased only 1 came in a tube, the other came in a piece of cardboard similar to a McDonald’s apple pie. Not ideal for transporting”
Helpful Report
Trond O
Verified Buyer
“Due to norwegian law, not possib.to order any tobacco, sigars etc.from abroad!”
Helpful Report
Patrick M
Verified Buyer
“See other survey”
Helpful Report
Sean B
Verified Buyer
“I must say I was disappointed with the lack of correspondence regarding my order, if I had an email explaining what was going on with my order it would have been more acceptable and I would have understood fully what was going on with my order”
Helpful Report
Colm M
Verified Buyer
“Cigars are fine. But delivery came in 3 parts over a period of 10 -14 days or so. Had to send a couple of reminders. Was not expecting that. It would be helpful if this was made clear at the time of order.”
Helpful Report
Richard P
Verified Buyer
“Actually the order was incorrect but probably in my favour so not unhappy. I did email to that effect.”
Helpful Report
Anonymous
Verified Buyer
“Paid for next day delivery but came a day later (forgivable as during lock down, however emailed them & had no reply). Cigar packet seal was broken. Cigars were very dry. Bought Montecristo No2 pack of 3.”
Helpful Report
Chris S
Verified Buyer
“Hadtochaseacoupleoforders.Onebecausepaymenthadnotgonethrough,butwasnotcontacted.Also,thisboxdoesnotseemtoallowSpacesBar!!”
Helpful Report
Ari S
Verified Buyer
“The Romeo Y Julieta No 3 box of 10 received last week are quite dry. Therefore disappointing!”
Helpful Report
Paul M
Verified Buyer
“Long delivery date but can't complain as covit19 dictates deliveries..”
Helpful Report
The Cigar Club is rated 4.7 based on 2,473 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request