The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.71

4.7 Rating 2,381 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at a good price”

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“Good prices and fast free delivery”

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“Great speedy service & good prices”

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“God overall service but postage could be quicker !!!”

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“I was having a senior moment and had picked the wrong address to send the cigars to. The gentleman who answered my nervously babbling call was very helpful and fixed the problem straightaway. He had a lovely manner and the cigars reached the proper destination. Very many thanks.”

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“Always prompt and reliable, fair prices. Thank you from a returning customer 👍🏻”

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“An easy online transaction and a speedy delivery, excellent service, will certainly place more orders in the future.”

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“Good choice of Cigars delivered on time”

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“Excellent reliable service”

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“Been using Cigar Club for a little while now - always delivers quickly and good quality products.”

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“Ordered a few times always next day delibery and arrives in perfect condition.”

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“Excellent service, great price and super fast delivery, thank you”

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“Great prompt service for some quality taster cigars”

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“Order placed Order dispatched Delivered on time.”

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“Cheaper than supermarkets and shops. Delivery within 2 days. A great service.”

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“As always, a really good buying experience. Loads of choice, easy to order and quick, secure delivery. The cigars are in great condition and were well packaged. Will definitely use The Cigar Club again in future.”

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“The cigars I ordered ĺ ordered for my partner were really well packed and delivered on time”

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“A Great company supplying quality items,with an excellent speedy service keep up the quality service folks😃👍”

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“I'm very pleased with the fast shipping offered. I placed the order Wednesday and received it Friday.”

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“This is my first order with The Cigar Club. I have not smoked any of the cigars yet but generally the impression is good. However there are a couple of points where I think improvements could be made. Having purchased a box of 10 Montecristo No. 4 they arrived on time and The Cigar Club accommodated my change of delivery address request promptly. I was not aware that all boxes of Havana cigars are opened by the importer for quality checks. I had expected to receive a sealed box so I think it would be good to make sure customers are aware that this is standard practice. My main gripe was that the box was very tatty and damaged. It had been opened without care and the overall impression it created was disappointing considering how much Havana cigars cost. It's like taking delivery of a new Ferrari that is dirty and has not been prepared for the customer. Perhaps The Cigar Club could raise this with their importers and ask them to be more aware of the importance of presentation. The Cigars look good and I'm looking forward to enjoying them so, overall, quite happy with the service.”

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The Cigar Club is rated 4.7 based on 2,381 reviews