The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,502 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and lovely cigars. You cannot go wrong !”

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“I have been a customer for a while now and have always received good service, and particularly the free postage they offer! You have my continued custom. DS”

The Cigar Club 5 star review on 12th April 2025

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“Large choice of cigars. Order process quick and easy. Delivery in good time.”

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“I placed an order on 31st of March and was advised, on the 1st of April, that my order had been despatched. I must stress that my 'three star' rating is not directly aimed at The Cigar Club but at their delivery agent. I had no notification that my order had been 'delivered' but I found the package in my car port on the 8th of April! No idea when they were 'delivered' so they may have been there in plain sight for five or six days.”

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“Turn round order placement to delivery not the quickest but in general an OK service”

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“Very pleased with the service, cigars arrived quickly and the cigars were very good.”

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“A very fast and efficient service”

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“As always, superb service at a great price...”

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“excellent service.”

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“Excelent service!”

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“Excellent service”

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“As regular cuban cigar smoker, I found a good choice of cigars reasonably priced. quality was very good and delivery was fast. I will be using them regularly from now on. thanks Cigar Club.”

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“very good service very good cigars”

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“Always very prompt delivery and always the very best prices.”

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“I don't ever post reviews and I'm only doing so after receiving an email asking me to. Part of my order was for a tin of 5 Hoya de Monterreys. The tin arrived half open with the seal broke and a dent in the top. The cigars look ok but as this was intended to be a birthday gift it was very disappointing. I contacted Cigar Club through their website contact page regarding this issue and didn't even receive a reply”

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“I find cigar club are the cheapest online for cigars, and offering free postage it's even better, we all know that cigars are not the cheapest pass time in the world , but when you can enjoy a good cigar and save a few quid it's a win win.”

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“Love the fantastic customer service, very fast delivery or a high class product at a very reasonable price. Great company. My partner loves the trindad shorts.”

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“1st time using this site Very easy to order, order arrived within 2 days could not fault the service, very impressed”