Chimney Fire Coffee Reviews

Name: Chimney Fire Coffee
Address: Denbies Wine Estate, London Road, Dorking, Surrey
Rating: 4.94

4.9 Rating 998 Reviews

99 %

of reviewers recommend Chimney Fire Coffee

4.9

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chimney Fire Coffee:

Chimney Fire Coffee is a B Corp certified coffee company, committed to importing and roasting great tasting, high quality coffee with a positive impact. Their mission is to return value to coffee growers and producers by creating a fully transparent supply chain, with a direct sourcing model that assures mutually beneficial prices. This helps them commit to long-term, multi-year partnerships, contracting up to three years in advance.

Chimney Fire Coffee imports this high quality green coffee, and roasts it at their home on Denbies Wine Estate. Available individually or as part of a flexible subscription, all their coffees can be purchased online, alongside coffee equipment, accessories, and their popular weekend tours and experiences.
We have long-term relationships directly with our suppliers, use 100% compostable & recyclable packaging across our range & deliver social impact through donations to Re-Cycle, a small charity who refurbish bikes in the UK and send them to rural communities in Africa.

In August 2022 we became a Certified B Corporation™, an international commendation of social and environmental performance. The B Corp™ Community is a nonprofit network transforming the global economy to benefit all people, communities and the planet, using business as a force for good.

Visit Website

Phone:

01483 664154

Email:

hello@chimneyfirecoffee.com

Location:

Denbies Wine Estate,
London Road,
Dorking
Surrey
RH5 6AA

Write Your review

Tell us how Chimney Fire Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chimney Fire Coffee 5 star review on 27th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was wonderful. I sampled 6 single-origin coffees. Regrettably all 6 were roasted to what I would term an American roast, which is too light for my liking, as I prefer a "full-city", which is just short of a French roast.”

Helpful Report

Posted 1 year ago

“Not for those who like a strong flavour but exceptionally smooth and given the price the obvious is to blend with a cheaper mark to get your flavour. The clever packaging is to be commended in this day of recycling and wise use and obviously comes at cost”

Helpful Report

Posted 2 years ago

“Efficient ordering and delivery process.”

Helpful Report

Posted 2 years ago

“The first bag was great, really nice quite dark crema but good balanced taste. Bag that just arrived was roasted on the 26th I put my order in on the 30th and it arrived so that I had my first coffee on the 9th. Pulled another shot later and same result of thin sharp acidic. I have tamped and gone finer in the grind but still not great. I dont think 2 week old coffee is going to be great.”

Helpful Report

Posted 3 years ago

“It’s good coffee but ultimately the product was too expensive for me When compared to their similar services which offer similar quality of product”

Helpful Report

Posted 4 years ago

Hello, thanks for taking the time to leave us a review. We are extremely competitive with our pricing, particularly for the level of quality, and offer a range of coffee at different price points, always with free delivery. It's a shame you haven't found a coffee that suits this time round but if you'd like to try another in the future then our Peru or Brazil might be a good starting point. Cheers CF Team

Posted 4 years ago

“Quality of the coffee is great, however delivery is always slow.”

Helpful Report

Posted 4 years ago

Hello Hamima, Thanks for taking the time to leave us a review. I'm sorry to hear you have experienced delivery delays with Royal Mail recently. We dispatch coffee daily and work hard to ensure a reliable service. Our 2nd Class delivery service is free but we also offer 1st class and next day options if you'd prefer a quicker delivery. You can find more information about our shipping and delivery here: https://www.chimneyfirecoffee.com/shipping-and-delivery Many thanks, CF Team

Posted 4 years ago

“I ordered the taster pack of 6 different coffees and have to admit that I am a little disappointed. Having tried them with various recipes and methods I haven't found one that I'll be ordering again. Many taste over-roasted to me - but I'm no expert. All I can say is that I have found other roasters who's beans I much prefer and will be going with them in the future.”

Helpful Report

Posted 4 years ago

Hi Benjamin, Thanks for taking the time to leave us a review. I'm sorry to hear you didn't have a good experience with our taster packs. Quality is really important to us and we have strict quality control processes in place to ensure that our coffee is always roasted to bring out the best of every bean. We'll be in touch to hopefully find a bean that works for you. CF Team

Posted 4 years ago

Chimney Fire Coffee is rated 4.9 based on 998 reviews