Chimney Fire Coffee Reviews

Name: Chimney Fire Coffee
Address: Denbies Wine Estate, London Road, Dorking, Surrey
Rating: 4.95

5.0 Rating 943 Reviews

99 %

of reviewers recommend Chimney Fire Coffee

5.0

Based on 943 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chimney Fire Coffee:

Chimney Fire Coffee is a speciality coffee roastery, nestled in the Surrey Hills. We work hard to bring our customers coffee to suit every taste that supports ethical and eco-friendly practices, all the way from farm to cup.

We have long-term relationships directly with our suppliers, use 100% compostable & recyclable packaging across our range & deliver social impact through donations to Re-Cycle, a small charity who refurbish bikes in the UK and send them to rural communities in Africa.

In August 2022 we became a Certified B Corporation™, an international commendation of social and environmental performance. The B Corp™ Community is a nonprofit network transforming the global economy to benefit all people, communities and the planet, using business as a force for good.

Visit Website

Phone:

01483 664154

Email:

hello@chimneyfirecoffee.com

Location:

Denbies Wine Estate,
London Road,
Dorking
Surrey
RH5 6AA

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Chimney Fire Coffee 5 star review on 27th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been ordering from Chimney Fire for around a year now. Their coffee is consistently brilliant! They always pack and post orders promptly, and one one occasion when my order was delayed (by Royal Mail, not them) they were kind enough to send me a further discount code. Great service :)”

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Posted 3 years ago

“Love the Peru and Ranmore blend for espresso. Very freshly roasted and the customer experience is excellent. Would highly recommend.”

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Posted 3 years ago

“Since day one I’ve received great support and knowledge from Dan and the team. Coffee is unbelievable and website is easy to use and has all the information required . I’ve experimented with most of the coffees now and would recommend......... them all. Thanks team”

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Posted 3 years ago

“The best coffee around - we love it so much we are ordering it to serve at our wedding. Great, speedy service and a great range available.”

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Posted 3 years ago

“Superb coffee and excellent customer service from a team that is extremely passionate and knowledgeable about coffee. Chimney Fire have clearly taken a lot of time to investigate and develop close relationships with their coffee producers to ensure that they support ethical and sustainable practices and are of the highest quality. I find their blogs and coffee factsheets very useful when choosing coffee types and exploring different brewing techniques.”

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Posted 3 years ago

“Beans are screened without defect and evenly roasted. Tasted well with French press! Surprised by the flavour of the Columbia coffee beans👍🏼”

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Posted 3 years ago

“Wonderful coffee - always super freshly roasted (as evident from the way it blooms!) and delivered promptly.”

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Posted 3 years ago

“Quality of the coffee is great, however delivery is always slow.”

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Posted 3 years ago

Hello Hamima, Thanks for taking the time to leave us a review. I'm sorry to hear you have experienced delivery delays with Royal Mail recently. We dispatch coffee daily and work hard to ensure a reliable service. Our 2nd Class delivery service is free but we also offer 1st class and next day options if you'd prefer a quicker delivery. You can find more information about our shipping and delivery here: https://www.chimneyfirecoffee.com/shipping-and-delivery Many thanks, CF Team

Posted 3 years ago

“Fantastic, reliable service. Great range of fantastic products and I love the little touch of a hand written card that comes with each delivery. Makes me feel a little bit special and like my custom really matters.”

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Posted 3 years ago

“Delicious coffee, promptly delivered! Nice to support a local company anyway, but the coffee was really good, and a good price too (for a kilo bag, it's the same £/kg as supermarket coffee, only much better).”

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Posted 3 years ago

“Great company with great coffee! I'm a customer for life for sure.”

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Posted 3 years ago

“I am not an expert on coffee and i am not an expert on wine. Sometimes though you find a brand/drink that hits your palette perfectly and chimney fire for me is that drink. I've tried various roasters and chimney fire is the best, great service, great price, quick delivery. Faultless.”

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Posted 3 years ago

“This was gorgeous coffee on another level of taste. I admit to never being fussed about coffee until I had the Guatemala San Antonio and it was a joy to drink.”

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Posted 3 years ago

“Amazing coffee, got here super quick too. Bought a few times from Chimney Fire and all their coffee is incredible. Highly recommend”

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Posted 3 years ago

“We love this coffee and its values and are about to order our next batch. Delivery was prompt. Thanks folks”

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Posted 3 years ago

“My first introduction to Chimney Fire Coffee was when I purchased the Taster Pack of 6 - great value - I really enjoyed sampling each one. I have made a few purchases since then, which I’m always very happy with. Only one suggestion...I’d like if you could reseal the Kg bags.”

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Posted 3 years ago

“I love Chimney Fire Coffee. The coffee taste great, they have a good selection of different regions/bean varietals. Try the "El Salvador three way", the same beans (from the same producer) processed three differently ways. Chimney Fire Coffee is an ethical company and the customer service is very friendly. Fully recommended.”

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Posted 3 years ago

“I heard about Chimney Fire through a favourite local cafe that uses their coffee. It was my first order and I tried the February 'Discovery Coffee' which was delicious and actually lived up to the tasting notes. The information on the website is great from advice on storing beans through to different brewing options. I will be buying more. I am particularly looking forward to the tasting room opening, that sounds like a delightful way to spend a morning!”

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Posted 3 years ago

“First class coffee and first class service. I have been using Chimney Fire for a few months now and have been very pleased. I have a preference for their Colombian but have tried a number of other varieties and have not been disappointed. The coffee is never far from roast date and I usually purchase in advance to allow it time to degass before using it at roughly two weeks from roast. Delivery is prompt and there is always the personal touch if a hand written note in the box.”

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Posted 3 years ago

“Delicious coffee!”

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Posted 3 years ago

Chimney Fire Coffee is rated 5.0 based on 943 reviews