Chimney Fire Coffee Reviews

Name: Chimney Fire Coffee
Address: Denbies Wine Estate, London Road, Dorking, Surrey
Rating: 4.95

5.0 Rating 971 Reviews

99 %

of reviewers recommend Chimney Fire Coffee

5.0

Based on 971 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chimney Fire Coffee:

Chimney Fire Coffee is a speciality coffee roastery, nestled in the Surrey Hills. We work hard to bring our customers coffee to suit every taste that supports ethical and eco-friendly practices, all the way from farm to cup.

We have long-term relationships directly with our suppliers, use 100% compostable & recyclable packaging across our range & deliver social impact through donations to Re-Cycle, a small charity who refurbish bikes in the UK and send them to rural communities in Africa.

In August 2022 we became a Certified B Corporation™, an international commendation of social and environmental performance. The B Corp™ Community is a nonprofit network transforming the global economy to benefit all people, communities and the planet, using business as a force for good.

Visit Website

Phone:

01483 664154

Email:

hello@chimneyfirecoffee.com

Location:

Denbies Wine Estate,
London Road,
Dorking
Surrey
RH5 6AA

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Chimney Fire Coffee 5 star review on 27th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent coffee. I have the discovery subscription for delivery every fortnight. Works very well for me and always pleased with the taste and quality of the coffee. Would highly recommend.”

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Posted 2 years ago

“Update to my review below; I was reached out to unexpectedly by a member of the team, apologised with regards to my damaged coffee bag and sent a free bag of coffee. Delivery came in quick and great customer service as well! Thank you Dan and Chimney fire coffee team for the amazing customer service! Would definitely be repurchasing! Absolutely five stars! Old review; My order delivered two days after I ordered even though I bought extra to be eligible for overnight delivery, apparently not overnight as stated. Coffee bag delivered was already torn at the bottom making coffee exposed to air which was very annoying. My first purchase with chimney fire, not sure about a repurchase due to the above!”

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Posted 2 years ago

Hi Chinazo, Thanks for your recent order and for taking the time to leave us a review. I'm sorry to hear you didn't have a positive first experience with us. We work hard to provide a reliable service, however it's rare but delays and damages can occur in transit. We’ll be in touch to offer you a replacement for your torn bag. Dan @ CFC

Posted 2 years ago

“Fabulous selection of top quality coffee from boutique growers who love making great coffee and expertly roasted and blended by Chimney Fire. I love my selection it’s always perfect. Thank you for exceptional coffee and great service.”

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Posted 2 years ago

“Great company ethos!”

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Posted 2 years ago

“This is easily the best coffee I've had. It's smooth, full bodied and is incredibly drinkable.”

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Posted 2 years ago

“Have always enjoyed service and the products from here. Always very pleasant and professional with a personal touch in every order. Massive bonus is that these guys are also local to me which makes it even more appealing to support local business.”

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Posted 2 years ago

“I love this coffee! The sustainability of the packaging and information about each coffee is an added bonus. I highly recommend!”

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Posted 2 years ago

“Lovely service, handwritten thank you not in my order that made me feel like my order was actually appreciated and I think that's a nice personal touch.”

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Posted 2 years ago

“Brilliant customer service and very fast delivery. Everything I have bought so far has been outstanding quality 😊”

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Posted 2 years ago

“Service is excellent, coffee even better!”

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Posted 2 years ago

“Quick response to requests. Great quality coffee.”

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Posted 2 years ago

“Delicious coffee with accurate tasting notes. I ordered the Brazilian signature espresso. Delivery was prompt, but I was delivered twice the amount I ordered. When I called to let Chimney Fire know of the mistake they told me to keep the coffee for free, but as it was so delicious I paid them anyway! Will definitely be ordering more.”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“Top quality coffee, top quality service.”

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Posted 2 years ago

“Excellent coffee, really enjoy the Discovery coffees on my subscription. Service always excellent, and kept informed of any glitches.”

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Posted 2 years ago

“Brilliant service and brilliant coffee!”

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Posted 2 years ago

“Quick delivery. Well priced. Extremely tasty product.”

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Posted 2 years ago

“Fantastic local business, great coffee, great service ☕️👍📦”

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Posted 2 years ago

“Delicious coffee, arrived quickly, compostable pack, all good!”

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Posted 2 years ago

“So Pleased I found Chimney Fire Coffee Totally DELICIOUS BEAUTILFULLY presented I just love the QR code which gives you so much information on the grower, the coffee the sustainability.”

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Posted 2 years ago

Chimney Fire Coffee is rated 5.0 based on 971 reviews