Chase AV Direct Reviews

Name: Chase AV Direct
Address: Chase Resources Ltd, Unit 32 Basepoint Business Centre, Ransomes Europark, IPSWICH, Suffolk
Rating: 4.91

4.9 Rating 160 Reviews

99 %

of reviewers recommend Chase AV Direct

4.9

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Chase AV Direct 5 star review on 19th October 2023

Stephen Harding

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our purchase. It looks good and has sufficient space to house all our hardware. The downside was the delivery. Chase A/V had emailed their instructions stressing the importance of checking all the contents before signing for the delivery. However, the delivery driver was not pleased about having to wait while we checked the contents. Also, the package was very heavy and the delivery driver said he was not allowed to carry the parcel into the house. My wife and I are both in our early seventies and I suffer from back problems and have heart disease. Also, at the time, my wife was suffering from nose bleeds and was unable to bend. We really struggled to lift the package into the house and I struggled to open it and check the contents with the delivery driver anxious to get off on his next delivery.We feel Chase A/V need to change their delivery procedure as taking delivery was a stressful experience.”

Helpful Report

“We ordered a Lectern which arrived promptly but was not adequately packed. The courier had tried to tape up the parcel but there was still a big hole in the bottom, and corners of the item had been slightly damaged. There were no assembly instructions. Even before it was used properly for the first time, the screws holding the book tray came out causing further damage. However, on reporting this to Chase AV Direct a refund was organised promptly.”

Helpful Report

Chase AV Direct is rated 4.9 based on 160 reviews