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Biagio the Jewellers Reviews

4.6 Rating 36 Reviews
89 %
of reviewers recommend Biagio the Jewellers
Read Biagio the Jewellers Reviews

About Biagio the Jewellers:

Biagio Patalano opened his first store in Bicester in the late 1980’s with the dream of creating a boutique richly stocked with rare and exclusive gemstones – mesmerizing tanzanites, rubies, emeralds and coloured sapphires filled the windows then and they continue to be at the very heart of what we do today.

The 1990’s saw the opening of a second store in Thame and a growing reputation for trusted advice, excellence and craftsmanship at truly competitive prices. Customers began to come to us, not only for our unique gems but also with previously acquired pieces and heirlooms which they wanted renovating or updating. Rejuvenating family pieces to suit their new guardians, in the knowledge that they would then be worn and enjoyed rather than hidden away, became a particular passion for Biagio, something he found so rewarding that re-design and personalisation are now a core specialism at Biagio the Jewellers.

Our aim is to ensure that buying jewellery from Biagio, whether it’s a truly special piece or an affordable everyday luxury, is always a pleasure.

Visit Website

Phone:

01869252323

Email:

shop@biagiothejewellers.com

Location:

Pioneer Square, Bure Place, Bicester
Oxfordshire
OX26 6FA

Write Your review

A big shout out to Sharon and her team at the Thame Branch, for the excellent, efficient and personal service these girls offer. We have used Biagio’s for 20+ years, and now live in Australia but when it comes to jewellery, we will only ever use Biagio! Why; well here goes……. one of the diamonds came out of my engagement ring after I had rather awkwardly knocked it in the garden, thankfully I found the diamond but waited until a UK visit to have this repaired – this was turned around very quickly, and I went home to Auss wearing my sparkly revitalised engagement ring. We have had bespoke pieces made, old sentimental jewellery revitalised, wedding jewellery was all brought from Biagio with excellent one-to-one service and advice. Nothing is ever too much trouble, I have designed my own dress ring with them, they are bespoke jewellers, as well as being affordable and also offering high end time pieces. Thank you, Biagio for always being there for all our jewellery and repair requirements, you are simply the best!
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Posted 2 years ago
I now have two lovely pairs of bespoke stud ear rings thanks to Vanessa and Stephen. A very relaxed professional service which I’d recommend to anyone. Thanks guys
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Posted 2 years ago
Had a battery fitted in my 30 year old Rado watch. Vanessa in Bicester was very helpful and efficient. Lovely jewellers.
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Posted 2 years ago
Biagios have just made me two beautiful bespoke rings from inherited pieces. I am trully delighted with both pieces. I was helped by Sharon who was a very knowlegeable and professional. I would highly recommend Biagios for both the high quality of service and fabulous end result.
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Posted 2 years ago
Hi Thank you so much for your 5-star review and really appreciate your feed back. We love it when something so special as these rings are given new life to give you so much pleasure Regards Biagio
Posted 2 years ago
I have shopped at this jewellers for years, bought wedding rings and engagement ring from them, but took a watch in to have a new battery put in it and was told it would take two days! The shop was empty and both assistants were not busy. I was shocked that neither assistants were able to change a battery! Well, perhaps they need to pop next door and learn how to do it. Extremely disappointed they do not offer this very basic service. Assistant didn’t even ask what make of watch it was so clearly can’t use top end brands needing to be sent away as an excuse.
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Posted 2 years ago
Hi Anonymous I'm so sorry to read that your lastest visit to my shop was not a pleasurable one but as you know from your previous visits that we only give a 5 star service I think your comments are very harsh considering you don't know the full story We ask for two days as our turn over for batteries is huge just as of today we have taken in 38 watches of all brands including top end and you are the first person to complain about this service If you take it to next door they charge £15 and take a week Again I'm sorry for your experiance with us Regards Biagio
Posted 2 years ago
I had my custom engagement ring made with Biagio. After being told what I wanted wouldn't be possible, I was overwhelmed when Marina and the team were able to make my ring a reality. Perfect ring and amazing service throughout. Very welcoming and understanding. We will be back for the wedding band! I would highly recommend to anyone, truly outstanding!
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Posted 2 years ago
Amazing customer service today from the lovely Tracey, she fixed my Mums locket so she could wear it to my Dads funeral, her kindness meant so much, I wouldn’t go anywhere else. Thanks again Tracey.
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Posted 2 years ago
The service from Biagio was outstanding- one of the best purchasing experiences I've ever had. Specifically, Anna went above and beyond to help us create the perfect engagement ring and she was super patient and understanding throughout. She helped to make the whole process from the first step through to actually getting the final ring so special and the communication was great. I would highly recommend Biagio for finding the perfect engagement ring. Thank you again Anna!!
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Posted 2 years ago
Lucy and the team excelled in every way to help with resetting my mothers engagement ring for my grandson to propose to his girl friend. The whole process from beginning to collecting the ring was magical. He is so excited and planning the big moment this weekend. Thank you so much.
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(Bicester, OX26 6FA) - Posted 2 years ago
Hi Mrs Brown Thank you so much for your 5 star review It’s lovely when something so precious can be recycled and repaired it will mean so much more to your future daughter-in-law I’m glad you enjoyed your experience with us and I wish all the best son and his fiancé Regards Biagio
Posted 2 years ago
Brilliant service. Friendly helpful staff. Their online service is excellent. Always prepared to go that bit extra in helping you
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Posted 2 years ago
Hi Hilary Thank you so much for your 5 star review Glad you like our service Have a great Christmas Regards Biagio
Posted 2 years ago
I visited the Bicester store today and was served by Vanessa. The whole shopping experience was second to none. She was friendly and helpful and took great care in gift wrapping my purchases, even though they were not high value presents. I will definately return and also recommend the customer experience to others. Thank you Vanessa.
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Posted 3 years ago
Using my original engagement, wedding and eternity rings, i now have the wedding band with the three diamonds from my engagement ring in. Plus a new shaped ring from the eternity ring which was a band. Both rings half size larger. Francesca helped with the ideas. Very happy with the results.
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Posted 3 years ago
I would like to thank Jo at the Thame branch for her help when I was choosing some earrings and a matching pendant which my husband bought me for a 'big' birthday. Jo listened to my requirements and came up with solutions when I requested a longer chain to the pendant. Jo found the perfect chain, arranged the alteration, made sure it was done before my birthday, packaged and wrapped the items perfectly and all my husband needed to do was call in to collect them and pay! A great service and my husband's idea of shopping! Many thanks, I absolutely love the earrings and pendant.
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Posted 3 years ago
Hi Tracy Thank you so much for your 5 star review it really means a lot A belated happy birthday I'm sure you will really enjoy wearing your beautiful set I love the "all my husband had to do was go in a collect and pay" 😂😂 With warmest regards Biagio
Posted 3 years ago
I have never been so happy with the service I have received. What a lovely shop and lovely staff! Thank you for taking the time to chose what I wanted. I will definitely come back to the Bicester shop. Thank you!!
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Posted 3 years ago
Hi can I just firstly say what a beautiful name Sapphire Thank you so much for your 5 star review and I'm really delighted that you enjoyed your experience with us Take care Biagio
Posted 3 years ago
Special thanks to Anna at Biagio the jewellers in Thame for making my mums memory of her mum come back to life. What started as a sketch, moved quickly to a cad design & finished with a dream ring that my mum can treasure forever. So fantastic, extremely friendly, fast & helpful service! Thank you x
Biagio the Jewellers 5 star review on 15th August 2021
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Posted 3 years ago
Hi Sarah Thank you so much for your 5 star review I am so happy that your mum loves her ring It was a great honor to make something with such emotional and sentimental meaning behind it I hope everyday when she looks at the ring it gives her great joy Thanks for your trust in us Take care Biagio
Posted 3 years ago
Absolutely brilliant customer service. Took the time to listen to our needs and help us choose the most perfect and very special eternity ring to celebrate 10 years of marriage. Sue was brilliant and made us feel equally as special as the jewellery.
Biagio the Jewellers 5 star review on 6th August 2021
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Posted 3 years ago
Hi Mr & Mrs Sinclair thank you so much for your 5 star review and trusting us to make the perfect eternity ring for you and I'm so happy you both enjoyed your experience with us Congratulations on your 10 year anniversary Thanks again Biagio
Posted 3 years ago
Biagio the Jewellers is rated 4.6 based on 36 reviews