“I recently purchased some cufflinks from this website. The product itself was nice, delivery time as expected however the engraving a bit small and not exactly what I wanted therefore I requested to return the item.
Even though the product listing stated Free returns on all UK orders, it turns out that wasn’t the case, and after contacting the company I was informed that the item is non returnable because it is supposedly a “personalised item” (merely by the fact it’s engraved even though no personalisation was requested, and the item was purchased exactly as it’s listed on the website). I would understand if I’d requested a name to be engraved on the item, that would be non-returnable, but I hadn’t.
I was disappointed that after several back and forth emails (ending with no reply from the company) no return or even partial return was offered, even when I pointed out that the product listing states “free returns on all Uk orders”, it doesn’t state “free returns on all UK orders but only if we decide it’s eligible for a return”. By their definition this item would never be eligible for a return as it’s engraved… so why advertise it as eligible for free UK returns!
Personally I think the product description is very misleading, the returns policy is open to interpretation and I would advise anyone purchasing from this website, to query whether the item can be returned before they purchase it, because I didn’t realise that an item which I haven’t personalised in any way is apparently classed as personalised!”
Morning Heidi,
Thank you for the order, and your review.
Engraved orders are non refundable as per our delivery/returns page (which is also available on every product page under the delivery/returns tab) - https://badgerandbrown.co.uk/delivery-returns/
I think we responded about six times to you, we simply couldn't continue.
“I was disappointed with these. The picture showed a 6 and a 5, and then a 6 and a 6 on the dominos, and because it was 65th birthday, I went with the purchase. But, received 2 of the 6 and 6. There wasn't a 6 and 5. It defeats the reason for the purchase because it no longer fits in with the birthday. They are still nice and the engraving was nice, but not what I thought I was getting.”
“Lovely product. The ring size guidance appears to be wrong. I measured my finger wrapping a piece of paper around it as instructed marking it for the correct size but it was much too big when it arrived so I need to wear it on my middle finger instead of pinky.”
“I was disappointed with the inscription on the cuff link box, as it takes an effort to read the lettering. Although I chose the font I did expect it to be easily legible.”
“If you live outside of UK, it doesn’t worth it the money you pay extra.
I had to pay the delivery costs (15£) plus a fee cost when the package arrived to the Netherlands (22,5€). I didn’t know that and no one warn me about it before do the purchase.
I also sent them an email and sent them a DM on IG about it, just to know what to do.
I didn’t know the store before, I just found it online so I thought I had been scammed because no one reply me. No replay so far…”
“Item itself not too bad. Engraving at the front is great, but the message on clasp comes too small and basicaly not readable.
Also, expected black plastic box to be better quality, as the sides of it has a very poor finish. Carton box with a white bow finish looks great.”
“I haven’t received my order yet, struggling to trace where it is with the post office so f gets crossed it arrives soon, cannot wait to see the gifts I have bought Thankyou”
“I think B&B need a mid-range product. It goes from £25 and then jumps to £150.
I upgraded to one of the nicer boxes. Arrivde very poor, and slightly defective and cheap.
Timescales were good, quick turnaround and nice options for customisation.”
Hi Kelly
You ordered a subtle engraved product, as advertised in the product image.
Could you email us a photo of what we've sent you please and if we've not done as advertised or if it's hard to see, then we will most certainly send you a new pair of cufflinks.
B&B
“Ring is nice . Very shiny and engraving done well. It did arrive late though and communication from the company isn’t great. I’ve asked if there’s anyway I can get it resized but i haven’t had a response back yet after 6 days”
“Unable to rate as I have not received item. Royal Mail have been unable to deliver it as it requires a signature.
Please include other options for delivery as this is a major inconvenience.”
