Hi Shelly
You kindly purchased a monogram font signet ring so we've engraved it as per the product photo we display. We've emailed you this morning asking for photos. If you're dissatisfied we can engrave a new ring for you, essentially we want our customers to be happy.
B&B
“I ordered over £200 worth of cufflinks and my order was missing a pair and missing the engraving on a different pair. I have tried to contact the buisness multiple different times and have had no response. Totally unprofessional and a scam”
Hi Stephanie
I've searched for your info in our email inbox and I can see you've emailed us last Friday, which we've missed. I'm sorry about this. I took the measure of closing the offices last Friday as temperatures were down to -7 and I didn't want my staff travelling in those conditions (most get public transport). You have not tried to contact us multiple times, that is false.
We're sorry for the error. We're now contacting you as I write this to resolve.
Chris
B&B
“Both my Fiancée and I had by chance both bought the same set of cufflinks for me to use for our wedding. Unfortunately, the cufflinks didn't turn out as we had hoped and wanted to return both sets. We have messaged separately as it was two different orders but neither of us have had any response and have so far been unable to return. The lack of communication has been a huge disappointment.”
“Still waiting for a response as to how they’ve packaged up cufflinks with one of the amber inserts completely missing. Main Christmas present ruined!”
Hi Emma.
You only sent us the email yesterday for which we have picked up today. As per the response we're sending out a new pair on a next day delivery. Sorry for the error.
B&B
“I Ordered a tie clip for my wedding, however never received it. Even with having paid extra for the 1-2 day express delivery.
They didn't apologise, and offered to send it again with a 24hr tracked service, but still nothing.
Shocking service, customer service. Still no refund.”
Hi Angus
The order was dispatched on the 10th and you paid for a 5 working day delivery and not a 1-2 day express delivery as stated. I have emailed you the tracking info and informed you we can resend another item free of charge if it does not arrive, but I'm sure it will any day now.
B&B
“I have still not received my purchase! I had ordered them end of November for a 25th wedding present for my husband for 4th dec. it is now 10th dec and still not received despite paying £6.95 postage and packaging”
“Really disappointed with the quality of the engraving, It's so light that it's barely legible and once the ring gets scuffed (as they generally do), I doubt I will be able to see the engraving at all.
I found the response from the director even more disappointing, 'it's been engraved so it's undefendable', clearly quality control is not something he cares about.”
“It says that my parcel was delivered but I never received it. I have been asking for a proof of delivery but I have been provided with none. Your customer service has been of zero help in trying to resolve this issue. They just keep telling me it was delivered. Kindly get in touch with your team and locate my parcel.”
Hi Aliya
We emailed you yesterday with all the tracking info (tracking stating that it has been delivered). The order was sent as a letter so please check with any other household members. Please email us or call the office if you still cannot locate the cufflinks.
Kind Regards
B&B
“I actually still don’t have my package after ordering it for next day delivery, it is beyond me why it couldn’t have been posted through my letter box or put in a safe place. I paid for next day delivery and I still don’t have it a week later”
Hi Eren
You ordered a 1-2 day delivery. You also ordered a box which will not for through the letterbox. You would have been emailed a tracking number (which I will send you again) and you can book a redelivery via it.
B&B
“Very disappointed with this company. I returned the product due to personal preference following all return obligations but was only given a partial refund. I have sent numerous emails to them over numerous weeks now but have just been ignored. Very disappointed, and am looking into alternative options.”
Hi Joe
I've checked and what you're saying is incorrect. We refunded you in two payments all on the same day. You've been refunded the total cost of the ring and also the delivery, which was a good will gesture.
B&B
Hi Riki
The cufflinks you kindly purchased are natural stones so they can, and will look different from the photo advertised. Natural stones vary depending on where the stone was cut. If you contact customer services via email on enquiries@badgerandbrown.co.uk we can try and send you a pair that you'll be happy with.
Kind Regards
Chris
“Emailed customer service 3 times from the email provided by Instagram dm - email bounced - have asked ring to be resized as too big but still no response”
Hi Lili,
We're sorry to hear this. We haven't received any emails from you regarding your order. We have now contacted you by email to resolve this issue.
Kind Regards,
Badger and Brown Team
“I have still not received my order and my email enquiry has not been answered. It was an anniversary gift. Not really the kind of thing that can be late so rather disappointing.”
“Terrible, absolutely terrible. Firstly, product quality itself was poor - my item arrived with discolouration and when I flagged this I received neither acknowledgement or a response. Furthermore there were issues with sizing and communication. Very disappointing indeed.”
Hi Krissie
Sorry to hear of this. You've been sent an incorrect ring. Last year a few gold rings were plated incorrectly and have been taken out of circulation, or at least we thought so. It seems size Q still had the old rings in the stock, which has now been resolved.
You sent the email late on Friday and we've tried emailing and calling you today (the following Tuesday) to inform you of the above. We can have a new ring with you within a few days.
Apologies once again
B&B
“Ordered a set of cufflinks but the item received did not match the pictures on the website. Email sent to ask to return them but no response after over a week.”
“I have not received my order yet! There is no card left for me. I cannot have any information about my delivery and no one ever communicated with me for the delivery or how can I receive my parcel”
Hi Sokratis
The courier in Greece tried to deliver yesterday but nobody was in to sign for the package. We always send our overseas recorded so you will need to sign for the package. Can you use the tracking info we've sent you upon ordering and submit a redelivery please?
B&B
*UPDATE - Sokratis has kindly upgraded the review to 4 stars as following our response he collected his order from the central post office in Greece.
Hi Liviu
Sorry to hear of this. We sent the order on time but I can see that no delivery has been attempted as yet. We will call you this morning to confirm the address
B&B
Hi Paula
As per the emails and tracking info the courier tried delivering on the correct day but nobody was in.
Yet another example of the review system being abused. You missed the birthday because you weren't in and you left it very last minute.
“I ordered these a week ago by now and have no confirmation they are even being delivered .
I paid extra for 1-2 working day delivery and a week later they still haven’t arrived. Extremely disappointing.
When I go to track the package it says cannot be tracked until the parcel is out for delivery ??”
Hi Eva
As explained over email the order was sent out correctly. 95% of orders arrive within the correct timespan but deliveries can encounter problems, like this it seems. We've offered to send the cufflinks out again.
B&B
