“Shipped out by company themselves very quickly however parcel only delayed due to Royal Mail strikes therefore no fault of the business. Good customer service. Great work during the festive period.”
Good afternoon
This order was dispatched. We've sent you the tracking info. I'm afraid some orders have been delayed due to the strikes. They're all being delivered this week but some areas/some customers affected more than others.
“Thank you. I made a mistake on the cufflinks when placing the order, but I was contacted by Chris to question my order. They used their common sense thank goodness, and made the correct adjustments to my order. I’m so grateful. I would definitely recommend them.”
“Ordered the RAF Spitfire cufflinks for my teenage grandson, who is in the air cadets and has recently started to enjoy wearing suits!
Really good quality lovely product. I am really pleased with these and know that he will like them too. Really good choice and range of products, great service and reasonably and correctly priced. Highly recommended!”
The order was dispatched correctly on Monday 28th November and you asked for a 5 working day delivery. Two of these days were National Postage Strikes. The order will arrive very soon.
“This is my second order this year. The first for personalised cufflinks for my daughter's graduation and she was really pleased so I ordered again. This time photo of our dog photoshopped onto a picture of our late Queen. They're amusing and I'm sure she'll be delighted. Arrived as ordered and on time, despite postal strikes. Thank you”
“Horrendous experience, I ordered my husband cufflinks and a tie pin on the 30th September and I have still not received them. Appreciate this is down to poor service by royal mail but ultimately it is down to the retailer to ensure I receive my goods. They have denied me a refund and will not send out another order. I have been left with no choice but to ask my credit card company for a refund.”
Kathryn.
This simply is not the case here at all. You weren’t in when the delivery was attempted. You then didn’t collect the order when it was with Royal Mail collection for weeks, therefore it’s being returned to us. It’s not been here as yet but when it does we will re deliver. If the items had not had personal engraving on them we would have sent a new order to you, just like we have with other customers in the past.
