“I didn't receive the correct cufflinks and despite a lot of calls, emails, and trying to contact via social media I couldn't get a response. They replied to a social media comment to say they were resent, which they weren't. I eventually got a refund but wouldn't use them again. Mistakes happen, it's how you fix them that shows how a business operates and B&B were terrible.”
Hi Jamie
Apologies for the error. Unfortunately we've a few lines that we're discontinuing, and these were one of them. Therefore we could only fix the issue the only way possible, to give you a full refund.
Communication could have been better and that's the same with a few customers lately. As of today we've a new member of staff, which will free up time to respond to emails and answer calls.
We've never been busier, we're 70% up on last year and it's all happened without any warning whatsoever, which has caused disruption. We've tried our very best these last few months.
It's a shame you've decided to leave a 1 star review considering the full refund and the cufflinks we've kindly let you keep.
Take care.
Chris.
“Wanted a special, quality gift for my son so decided to surprise him with cufflinks of his favourite fighter jet. The customised inscriptions made it all the more special and he absolutely loves them. Had not bought from Badger and Brown before but was encouraged by the good reviews. The cufflinks are indeed of good quality, value for money and their user-friendly website made ordering the cufflinks very quick and simple. Will definitely be ordering from B&B again.”
