“I emailed directly to see if what I wanted was possible and the responses were prompt, friendly and informative. I placed my order and the item arrived. Beautiful. Great condition, great work m. Very very happy.”
“I didn't receive the correct cufflinks and despite a lot of calls, emails, and trying to contact via social media I couldn't get a response. They replied to a social media comment to say they were resent, which they weren't. I eventually got a refund but wouldn't use them again. Mistakes happen, it's how you fix them that shows how a business operates and B&B were terrible.”
Hi Jamie
Apologies for the error. Unfortunately we've a few lines that we're discontinuing, and these were one of them. Therefore we could only fix the issue the only way possible, to give you a full refund.
Communication could have been better and that's the same with a few customers lately. As of today we've a new member of staff, which will free up time to respond to emails and answer calls.
We've never been busier, we're 70% up on last year and it's all happened without any warning whatsoever, which has caused disruption. We've tried our very best these last few months.
It's a shame you've decided to leave a 1 star review considering the full refund and the cufflinks we've kindly let you keep.
Take care.
Chris.
