“I am really pleased with the product I received and the engraving but am disappointed at the length of time it took to process the order and then send it out for delivery.”
“My order was processed quickly by Badger and Brown however there was an issue with the 3rd party delivery service. Once raised to the team at Badger and Brown they immediately resolved this.”
Hi Daisy
Order was sent out on time and you've the tracking emailed to you to prove so. Tracking is stating a delivery has not been attempted as yet, we've emailed you just now.
B&B
“The cufflinks I ordered came in good time and I was so pleased with them!
They were a gift for my son to wear with his new suit for his 6th Form Prom. He was really happy with them and couldn't wait to wear them. He looked so smart!!
The quality was excellent and we loved the engraving of his name on each one.
A very professional, reasonably priced product and excellent customer service.
Thank you so much!”
“Beautiful cuff-links, with lovely personal engraving. I will be wearing them at my wedding in just over a week!
Thanks for an A-star service! I would urge anyone to buy with confidence. Thank you, Luke.”
“I recently ordered a customized cufflink as a gift. Badger and Brown did an amazing job and the recipient loved it. The quality and feel were premium and worth it. There was a delay in processing, which was caused by an uncontrollable issue and was promptly & politely communicated.”
“I ordered 2 tie pins at short notice for wedding day gifts on my wedding day. They arrived perfectly engraved and extremely quick. Would definitely recommend. Thank you.”
“Initial frustration due to postal issues. Obviously not something that can be controlled by seller. At first didn't get much response from seller so left a 1 star review. Got a call first thing in the morning next day where we came to a solution we were both happy with.
Can't give 5 stars yet as haven't received items (although being sent out today). Thanks for the call today Chris - really appreciate your time and thank you for your honesty. I would suggest adding a note to your customer service page mentioning you're short-staffed and maybe update the voicemail.”
“Didn't even receive my item. Contacted them several times to no avail, no reply from customer service, no reply via their phone number. Ordered nearly a month ago, order is supposedly complete, but i don't have it! Ruined father's day and my father's birthday. Terrible company, I should have listened to reviews on trustpilot. Please don't order from here, they lack communciation and transparency, even though they're a small business, they need to have a high level of customer service if they want to maintain their place in the market.”
Hi Fope
Apologies for the lack of response. I can see you've two emails that haven't been responded too. We employ someone Mon - Fri who monitors emails but in the lead up to Father's Day they had to help with orders as it was so busy.
As explained over the telephone just now, the tracking is showing that no delivery has been attempted so we've offered you a full refund.
Apologies for the lack of service here.
With regards to Trustpilot reviews, we stopped using them to collate this year, due to price. We had a 4.8/5 review score prior to the postal strikes where we were receiving 1 star reviews on delivery, the review score now reads 4.6. We're a respectable company and we all try our very hardest here.
Kind Regards
B&B
