Hi Jonathan.
You kindly purchased a pair of engraved cufflinks and paid a total of £26.45, I would say that's exceptional value.
Kind Regards
Chris
Badger & Brown.
“Rest assured when ordering your product from them.
What a pleasure dealing with this company nothing is too much trouble.
They are there for you especially when you have had those niggling problems with other companies.
Wish everyone were like they are.”
Hi David
Sorry to hear the engraving hasn’t been done deep enough. I’ve just sent you a text asking if we can send you a new pair out with no charge, look forward in hearing from you.
The product is polished so can reflect in a certain light but if the engraving is deep enough, it should be clear.
Chris
“Great cufflinks- ordered R2D2 design for wedding party of five with three engraved pairs and two plain. Great choice of fonts on website which led to wonderful engraving on cufflinks. Swiftly despatched and great comms throughout, including a query from me quickly answered. To be thoroughly recommended.”
“Although not the original shape i wanted , the replacements are really lovely and nice quality.. my nephew was over the moon and thats the main thing”
Hi Karen.
They tried to deliver your order on 28th April.
Please track the order and request a re delivery. You’ve had the tracking emailed to you but it’s here anyhow - KL354711090GB
We use Royal Mail.
“I bought the birth sign (Taurus) cuffliinks for my son's 40th birthday present and also had them engraved. I am so pleased with them, they are exactly as seen on the site and the engraving is beautifully done.
I am pleased I found your site, you offer quality at a reasonable price!”
“Unfortunately not been impressed with the product or the service. I contacted the company to find out how long they take to come and was told if i order next day they will come next day. I ordered 7 engraved tie slides
with 1 to 2 day delivery on Monday so should have arrived by Wednesday or Thursday at latest. Friday still not arrived when i phoned the person advised they had been engraved but because they didn’t have the requested presentation boxes in stock they hadn’t sent them🙄 ( i have not been refunded for the boxes yet either ) I did also add notes to the order asking for confirmation they could meet the order. No email update to let me know anything.
They then had to send them special delivery to the wedding venue for the Saturday. I thought the date engraved on the tie slide may have given them an idea of the urgency.
The slides themselves are ok but the engraving on the front isn’t centred on the vertical which looks odd.
Your website says this
“We pride ourselves on the quality of our products and service”
I’m sorry but i’ve not seen any sign of either,
come on put this right show me that you really care about customer service and providing quality products.”
Hi Chris
Once again, apologies. I’ve spoken to the team to explain my disappointment that they waited for the boxes to arrive rather than using their initiative. A situation like this will not occur again. We’ve a great team on board and 99% of the time service levels are met.
You purchased tie slides with engraving on the right hand side, as per the image provided, so I think this is correct?
I have sent you a message this morning offering a further discount to the 15% already received and am awaiting a response.
Once again, we’re sorry.
Chris
“Absolutely gutted! I bought my brothers cufflinks for his wedding and not even half way through the day they broke! Well one did. The bar snapped clean off.
I expect a full refund.”
Hi Claire
Sorry to hear of your misfortune and we can only apologise. The Cufflinks you kindly purchased aren’t made by us, they’re not Badger & Brown branded. When the business first started we had to use some UK suppliers so we had a large range available, which we’re now discontinuing. The Cufflinks we make (the Cufflinks with the badger on the stem) are made a lot sturdier that conventional Cufflinks and will not break easily.
We’ve emailed you about a full refund.
B&B
