“Initial frustration due to postal issues. Obviously not something that can be controlled by seller. At first didn't get much response from seller so left a 1 star review. Got a call first thing in the morning next day where we came to a solution we were both happy with.
Can't give 5 stars yet as haven't received items (although being sent out today). Thanks for the call today Chris - really appreciate your time and thank you for your honesty. I would suggest adding a note to your customer service page mentioning you're short-staffed and maybe update the voicemail.”
“Didn't even receive my item. Contacted them several times to no avail, no reply from customer service, no reply via their phone number. Ordered nearly a month ago, order is supposedly complete, but i don't have it! Ruined father's day and my father's birthday. Terrible company, I should have listened to reviews on trustpilot. Please don't order from here, they lack communciation and transparency, even though they're a small business, they need to have a high level of customer service if they want to maintain their place in the market.”
Hi Fope
Apologies for the lack of response. I can see you've two emails that haven't been responded too. We employ someone Mon - Fri who monitors emails but in the lead up to Father's Day they had to help with orders as it was so busy.
As explained over the telephone just now, the tracking is showing that no delivery has been attempted so we've offered you a full refund.
Apologies for the lack of service here.
With regards to Trustpilot reviews, we stopped using them to collate this year, due to price. We had a 4.8/5 review score prior to the postal strikes where we were receiving 1 star reviews on delivery, the review score now reads 4.6. We're a respectable company and we all try our very hardest here.
Kind Regards
B&B
“Ordered 5 sets of cuff links, and only 4 turned up. I emailed to request the other set to be posted to me, and they confirmed that the missing pair had been sent out and apologised for the missing pair.”
Hi Matt
I’m certain I replied to you but apologies if that’s not the case.
We did 100% send you the 5th pair out on Friday when we received the email. Will be with you early next week. Apologies for any inconvenience caused.
Chris
Badger & Brown
“The cuflinks and tie clip I ordered are of a very good quality. What I especially appreciated is de communication between Badger and Brown’s Team and the customer. It’s good to be kept informed of the progress.”
“I contacted them before purchase for advice and they were prompt in replying with advice. I also had an urgent deadline for a wedding and they got the product out to me in time when they were aware of the time pressure. Thank you!”
