“Fantastic quality absolutely brilliant birthday present for a family member I ordered the personalise cufflinks and had them engraved as well highly recommend this company”
“Unfortunately due to the postal strike, they were not received in time. However, on explaining to the company they refunded the money and because of the issue, allowed us to keep them as well. Exceptional customer service.”
“product and engraving as described. nice size and weight.
each cufflink was individually bagged in a clear plastic bag within the drawstring pouch.
[I did have to take them out and polish off the fingerprints! but not the end of the world.]
clear email communication and delivered within the expected time frame.”
“Placed order 97461 on 1 December, advised it was being processed on 7 December but not clear if despatched as no tracking details. Today, asked to provide a review but order not received.
Very poor service - I have an online business and able to judge other such businesses. Please call me on 07775 824186.”
Hi Angie.
All online businesses are different, ours is a lot different to yours from what I can see!
Order has been dispatched. Some orders, especially those ordered around the Black Friday period are experiencing delays. It’s seems the orders dispatched more recently are having a better success rate.
As already explained this evening, I will get Chloe to email you over the tracking info tomorrow.
Thank you for your recent order. You selected the 5 working day delivery option. Including tomorrow there’s been 4 days of strike since you ordered. The order should arrive soon, all being well.
Thank you for your recent order. You selected the 5 working day delivery option. Including tomorrow there’s been 4 days of strike since you ordered. The order should arrive soon, all being well.
Hi Dulcie
Any customer who ordered over the Black Friday weekend (or near to then) and the week after that are the customers who are having the biggest problems in regards to delivery. The Royal Mail has a massive black log they're working through. Everyone has shopped online for gifts over that weekend, we received loads of orders so what other companies received is unthinkable. The order will arrive, but it could take weeks to sort. My understanding is that a lot of these orders have been left in the sorting hubs and will take time for them to process.
You order will arrive, we just don't know when. We're confident it's not lost but obviously we'll reimburse you if this is the outcome.
“I ordered cufflinks with our college logo for a student who was returning to the US. The ordering process was easy, the order arrived on time and the cufflinks looked fabulous. Great service.”
