Hi Mark
As per our phone conversation you've received two of the same order due to an admin error here in the office. Orders on the system that stated printed were in fact not printed off, which caused a little mix up for some customers. Money clip being sent to you on Monday.
B&B
“This is a very bad place to order for I place my order over a week ago I need it is really bad for my sons wedding. I did not receive that. I would not recommend ordering of this website I paid for still haven’t received them”
Hi Katherine
As you're aware we did send your order out on a recorded delivery. The tracking number is stating no delivery has been attempted as yet. We have offered to send a new product out.
B&B
“I ordered cufflinks with tie clips for my son gift. The set is very good quality. I can highly recommend. The waiting time for personalized cufflinks and tie clips was less than 2 weeks.”
“The item itself was lovely and good quality, the engraving was neat and exactly as requested.
When the grey gift box arrived it was wrapped in a kind of tape and the corners of it had been damaged despite a padded envelope which was very disapointing and made me wish I had gotten the gift bag instead.
Unfortunately, there were significant issues with shipping to the Republic of Ireland as the item was held in customs as I was unaware there would be another separate (and quite significant, maybe 30% of the cost of the item again) charge and delays as a result of this. Obviously this is because of Brexit and not the company's fault but its the first time I've ordered from a smaller company without customs included and would have been important for me to know to budget before purchasing.”
