“I ordered these for a funeral and had a message they would be sent on Tuesday last week. It is my mother in laws funeral tomorrow and I needed 2 for this. I have not received these. I also ordered them twice as they said an error on the server so paid for 4. I was also charged for delivery which was meant to be free. I have paid over £80 and received nothing. I am disabled and on disability benefits I cannot afford this and can’t get any more before 10am tomorrow”
Hi Lesley
The tracking is stating a delivery took place on Wednesday of last week. Also, you ordered double by mistake and we refunded you half the amount. We will email you the tracking info.
“I paid extra for delivery in 1-2 days for a special 25th anniversary gift. I placed the order 7 days prior to the anniversary and have still not received the item now 8 days later. I have been in contact with the team and they are looking into this with post office but it has still left me without my husbands gift on our silver anniversary”
Hi Sarah
As you're aware we sent the order the very next day, engraved. You've only emailed us today regarding the delivery. As per correspondence, we're chasing Royal Mail but are also happy to send you a new product free of charge.
B&B
“Excellent cufflinks. They look classy and understated and the personalised engraving looked great. Lovely gift box. Fast service. I can't fault anything from start to finish.”
“I ordered besopke cufflinks and couldn't be happier with the help and service I received from the team.
I called them several times to get the details right and each time the person was well trained to deal with my request.
Hope they stay like that.”
“Fast shipping, arrived savely and on time. VAT + EU-import-VAT is expensive. Small typo on gift card under rhe ribbon. First letter of "brother" was missing. Letter was there on invouce. Shouldn't be copied and pasted manually.”
