Hi Paul,
Thank you for your wonderful review! We’re so glad to hear that you’re pleased with the quality of the Lancaster University Pin and that it arrived quickly. We truly appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Team Badger and Brown
“Ordered two sets of cufflinks for my upcoming wedding, one for my father and the other for my future husband.
Very reasonably priced, easy to personalise and great design options.
Unfortunately one set arrived with a slight defect, when I contacted customer service with the details, they were very quick to respond and rectify it. I now have two perfect sets of cufflinks that I will be able to gift on the morning of my wedding!
Thank you so much ☺️”
Hi Ciara,
Thank you so much for your fantastic review! We're thrilled to hear that you loved the design options and found the personalization easy. It's great to know that our customer service team was able to assist you quickly—your satisfaction is our priority. We can’t wait for your special day, and we hope the cufflinks make beautiful gifts!
Warm regards,
Team Badger and Brown
“Very professional company, very easy to deal with.
The items look more expensive than they were.
Get the feeling that the person I delt with had pride in the items he was supplying.”
Hi Mark,
Thank you for your wonderful review! We’re thrilled to hear that you found our company professional and easy to work with. It's always our goal to provide items that look and feel premium, and it's great to know that you appreciated the care we take in selecting our products. Your kind words motivate us to continue delivering the best service possible!
Warm regards,
Team Badger and Brown
“For some reason, even though I in put a delivery address in Edinburgh the website defaulted to an address in the south of England that I had used before with a different company. very unhelpful customer services -no answer by phone and when they replied eventually by email the package had already been sent out. cannot comment on the purchase as obviously it’s not been received yet!”
Hi there,
We’re really sorry to hear about the confusion with your delivery address and the difficulties you faced with our customer service. We strive to provide the best experience possible and understand how frustrating this situation must be for you. However we do not have a phone line and operate our emails during working hours so got back to you asap.
Warm regards,
Team Badger and Brown
“The service and quickness of delivery was good. However, I was disappointed when the gold on the tie clip started to rub off, showing the silver underneath within a few hours of being worn for the very first time.
Since leaving the above review, the company responded within 24hours with apologies and an explanation of what may have happened. They are sending me a new tie clip. No quibble. Am now very impressed with Badger and Brown. Will definitely use again in the future.”
Hi Linda,
Sorry to hear of this, I'm sure this is an isolated case with this particular product not gold plated properly during production. Please email us at enquiries@badgerandbrown.co.uk and we'll issue a replacement ASAP.
B&B
Hi there,
Thank you for your excellent review! We’re so glad to hear that your goods arrived promptly and that you’re satisfied with our service. Your support means a lot to us, and we can’t wait to assist you again in the future!
Warm regards,
Team Badger and Brown
“Fantastic company to deal with. Unfortunately the personalised cufflinks came with a small mark on one (possibly happened when engraving). They were for a 21st birthday present and needed in 2 days time. I sent an email asking how could I quickly get this rectified and within the hour I received an email saying another pair were being sent to me. I received them the following day and were lovely. Fantastic customer service 10/10”
Hi Suzanne,
Thank you for your fantastic review! We're so glad to hear that our customer service team was able to assist you promptly and that the new cufflinks were to your liking. Your kind words truly mean a lot to us, and we’re thrilled to have played a part in making your celebration special. We look forward to serving you again in the future!
Warm regards,
Team Badger and Brown
Hi Lorraine,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our service and the cufflinks. Your satisfaction means everything to us, and we look forward to welcoming you back for future purchases!
Warm regards,
Team Badger and Brown
Hi there,
Thank you so much for your fantastic review! We're thrilled that you enjoyed the quality of our products and that your order arrived quickly. Your recommendation means the world to us, and we can't wait to serve you again in the future!
Warm regards,
Team Badger and Brown
Hi Jean,
Thank you so much for your amazing review! We're thrilled to hear that you found it easy to order and that your goods arrived quickly. We take great pride in our beautiful gift packaging, and it's wonderful to know that you appreciated it. We look forward to serving you again!
Warm regards,
Team Badger and Brown
Hi Mr,
Thank you so much for your excellent review! We're thrilled to hear that you found our service to be simply excellent. Your kind words motivate us to keep delivering the best experience possible!
Warm regards,
Team Badger and Brown
Hi Ms,
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with our service and that the turnaround time exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your support!
Warmest regards,
Team Badger and Brown
Hi Selina,
Thank you for your wonderful review! We're so happy to hear that you received exactly what you ordered and are pleased with the results. Your satisfaction means everything to us, and we appreciate your support!
Warm wishes,
Team Badger and Brown
Hi John,
Thank you for your fantastic review! We're thrilled to hear that the ordering process was easy and that your order arrived just as you expected. Your satisfaction is our top priority, and we're delighted to have met your expectations!
Warm wishes,
Team Badger and Brown
“This company were AMAZING. I had left the cufflink order a little late for our daughters wedding but Badger and Brown dealt with my request so efficiently I shouldnt have worried. The ordering process was really simple and the delivered goods were outstanding. The personalised cufflinks were received with lots of emotion and absolutely nailed it!!!! Thank you so much for being so attentive!!!!”
Hi Clare,
Thank you for your amazing review! We’re thrilled to hear that our team could support you in a timely manner and that the personalized cufflinks brought so much emotion to such a special occasion. Your kind words mean the world to us, and we’re delighted to have played a part in your daughter’s wedding!
Warm wishes,
Team Badger and Brown
“Lovely personalised cuff links and great customer service. I needed to make a change to my order once raised and it was no bother at all for Chris. Super helpful and quick delivery.”
Hi there,
Thank you for your lovely review! We’re delighted to hear that you loved the personalized cuff links and found our customer service helpful. It’s always our pleasure to assist, and we’re glad we could meet your needs swiftly!
Warm wishes,
Team Badger and Brown
Hi there,
Thank you for your wonderful review! We’re so pleased to hear that our gift was perfect for your son on his wedding day. Your thoughtful choice means a lot to us, and we’re glad we could be a part of such a special moment!
Warm wishes,
Team Badger and Brown
Hi Paul,
Thank you for your fantastic review! We're thrilled that you're happy with the logo cufflinks and appreciate your kind words about our communication. Your satisfaction is our priority, and it's wonderful to know we met your expectations!
Warm wishes,
Team Badger and Brown
Hi Scot,
Thank you so much for your great review! We’re glad to hear that you’re pleased with your experience. Your support means a lot to us and motivates our team to keep up the good work!
Best wishes,
Team Badger and Brown
Hi Penelope,
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our products and found our customer service to be excellent. Your kind words mean the world to us and motivate our team to keep delivering the best!
Warm wishes,
Team Badger and Brown
