“Ordered 3 pairs of cufflinks, they are all good quality and the engraving is well made. Overall happy with the purchase.
Delivery took a week, though, when I had selected 1-2 business days. Tried contacting the customer service team a few times but never had a reply.”
“I emailed them regarding my order and they replied to me quickly and soon my order arrived … We are so pleased to their service and my son really lovethe cufflinks and tie clip that I gave to him as a surprise… Thank You!”
“The cuff links I ordered are overall great and really good value for money. The ordering process was great and the customisation was easy. Delivery was quick once the items were dispatched as I had to wait a bit for personalisation.
I have knocked one star off as some of the sage green enamel cufflinks are slightly different colours and although probably wouldn't be that noticeable when being worn it was disappointing to see that of the three pairs I had only one pair matched.
The other star has been taken off as when I contacted badger and brown about this issue I never received any sort of reply. Not even an acknowledgement of my email. It is a shame the customer service let's down what would be a really good product.
I ordered these for a wedding and have plenty of time for them to be replaced as they are still unworn.”
Hi Martin
Sorry to hear of this. I’m sure Nicola had dealt with this issue and we discussed it. I will check with her on Monday and we’ll come back to you.
We’re currently producing more sage green cufflinks, it could be that the last few of the current batch didn’t match 100%. We do always try and match cufflinks before we dispatch so we’re sorry about this instance
B&B
“Order came very quickly, good quality and beautifully presented. Engraving was perfect too. Very happy. Only downside was being charged a lot for European/ROI postage for the Isle of Man, which is neither so paid double from what postage should have been.”
“Absolutely love the ordered product. I ordered cufflinks with a logo of a football (soccor) team. Contact with the company is amazing. I requested them to send me a link to follow the process of the ordered product. There was a slight delay in delivery, since it was across border and taxes needed to be paid before receiving the item. It is wrapped wonderfully. Thank you very much for making my wish become reality.”
“I ordered an engraved sterling silver tie slide to give to my future husband on our wedding day. When I purchased it there was the option to pay an extra £9.95 to have it in a luxury presentation box. I thought it was worth paying that with it being a special gift. When I received the tie slide unfortunately the box I had paid for was a cuff link box so the slide didn’t fit into it and was just laid over the elastics. The tie slide is lovely though and the engraving has been done nicely. I contacted the company who have now sent me a grey box to put the tie slide in and it fits nicely into this box. They also offered to refund me for the other box so I am now very happy to be able to present this to my future husband on our wedding day.”
Hi Kristina
To cut a long reply short, we do advertise the luxury box we offer very clearly on every tie slide product page and you can visibly see two loops. I agree this box is for cufflinks, but it can be used for a tie slide and it would not warp it like you've suggested. We are in the process of changing the luxury box we offer for tie slides.
To suggest we haven't emailed you is ludicrous, we just didn't re-reply in the timeframe you wanted, we now have and await your response.
Kind Regards
B&B
“I am very pleased with my purchase. The tie slide and cufflink set is beautiful and has a touch of class. The only minor issue was the slide was very loose and I almost lost it I managed to squeeze it up a bit to make it tighter.”
“Had an issue regarding a delivery but the team at Badger and Brown was on hand quickly to sort it and fix the issue!
Well done you guys and apologies for my mistake!”
“I ordered a pair of cufflinks & the ordering process was very simple and the site easy to use. They arrived well packaged and the product is of a good quality, really like them.”
“B&B did a very nice job on our order. The only slight criticism I have is that the ordering system could do with an overhaul as the status doesn't really update and you have no idea when you're going to get them.”
“Brought engraved cuff links for my son's 21st and 18th birthdays. Beautifully presented and of incredible quality, to be treasured for many years. Thank you”
“Item was not received at first as it was lost in the post. Managed to contact Chris who has agreed to send a replacement of the personalised cufflinks which hopefully will be received within the next couple of days.”
Hi Lea
We've just tracked the order and it was delivered, signed for by a George? You have the tracking number emailed to you so can you please track this and confirm
Kind Regards
B&B
