“I am really pleased with the product I received and the engraving but am disappointed at the length of time it took to process the order and then send it out for delivery.”
“I recently ordered a customized cufflink as a gift. Badger and Brown did an amazing job and the recipient loved it. The quality and feel were premium and worth it. There was a delay in processing, which was caused by an uncontrollable issue and was promptly & politely communicated.”
“Initial frustration due to postal issues. Obviously not something that can be controlled by seller. At first didn't get much response from seller so left a 1 star review. Got a call first thing in the morning next day where we came to a solution we were both happy with.
Can't give 5 stars yet as haven't received items (although being sent out today). Thanks for the call today Chris - really appreciate your time and thank you for your honesty. I would suggest adding a note to your customer service page mentioning you're short-staffed and maybe update the voicemail.”
“Ordered 5 sets of cuff links, and only 4 turned up. I emailed to request the other set to be posted to me, and they confirmed that the missing pair had been sent out and apologised for the missing pair.”
Hi Matt
I’m certain I replied to you but apologies if that’s not the case.
We did 100% send you the 5th pair out on Friday when we received the email. Will be with you early next week. Apologies for any inconvenience caused.
Chris
Badger & Brown
“Hello,
Service was very quick but the green paint work on the watering can cufflinks is scratch and now some areas are silver not green. Please can this be rectified.”
“Ordered 3 pairs of cufflinks, they are all good quality and the engraving is well made. Overall happy with the purchase.
Delivery took a week, though, when I had selected 1-2 business days. Tried contacting the customer service team a few times but never had a reply.”
“Order came very quickly, good quality and beautifully presented. Engraving was perfect too. Very happy. Only downside was being charged a lot for European/ROI postage for the Isle of Man, which is neither so paid double from what postage should have been.”
“I ordered an engraved sterling silver tie slide to give to my future husband on our wedding day. When I purchased it there was the option to pay an extra £9.95 to have it in a luxury presentation box. I thought it was worth paying that with it being a special gift. When I received the tie slide unfortunately the box I had paid for was a cuff link box so the slide didn’t fit into it and was just laid over the elastics. The tie slide is lovely though and the engraving has been done nicely. I contacted the company who have now sent me a grey box to put the tie slide in and it fits nicely into this box. They also offered to refund me for the other box so I am now very happy to be able to present this to my future husband on our wedding day.”
Hi Kristina
To cut a long reply short, we do advertise the luxury box we offer very clearly on every tie slide product page and you can visibly see two loops. I agree this box is for cufflinks, but it can be used for a tie slide and it would not warp it like you've suggested. We are in the process of changing the luxury box we offer for tie slides.
To suggest we haven't emailed you is ludicrous, we just didn't re-reply in the timeframe you wanted, we now have and await your response.
Kind Regards
B&B
“I am very pleased with my purchase. The tie slide and cufflink set is beautiful and has a touch of class. The only minor issue was the slide was very loose and I almost lost it I managed to squeeze it up a bit to make it tighter.”
“After initially sending out the wrong order, they were great in getting me out the correct item really quickly.
Looks fantastic good customer service.”
“Ordered some cufflinks for my best man, and witness. Cufflinks are really good, and great value for money.
My only gripe is I wasn't to sure when my order would be delivered, could have been clearer.”
“Great quality and quick delivery. The engraving on one of the cufflinks is an incorrect date but this may have been down to my own mistake! Would order again great gifts for our wedding groomsmen”
